Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 459388 | 6410 | 7/22/2021 10:11:28 AM | 7/22/2021 10:11:30 AM | IVR call: balance | Received call for balance for account 10374289 undefined | 7 | 2 | 5529 | 78 | 78 | 7/22/2021 10:11:30 AM | ||||||||||||||||||||||||||||||
| 3708 | 7/22/2021 10:07:17 AM | 8/14/2021 11:20:33 AM | 6 months policy journal processed for 20210423 period | 6 months policy journal processed for 20210423 period<br><b>Journal Number</b>: [527859]<div><br></div><div><br></div><br/><b>Journal Amount</b>: [-R26,094.74] | 27 | 3 | 3149 | 75 | 2 | 23 | 2 | 101 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-07-22T10:07:21.222Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-08-14T11:18:22.048Z"}] | 2 | 101 | 8/14/2021 11:20:33 AM | 173 | 3 | |||||||||||||||||||||||
| 459382 | 6547 | 7/22/2021 10:06:05 AM | 7/22/2021 10:06:33 AM | IVR call: statement | Received call for statement for account 10015808 sent message: 1166 | 8 | 2 | 5666 | 79 | 79 | 7/22/2021 10:06:33 AM | 116895 | |||||||||||||||||||||||||||||
| 459378 | 6659 | 7/22/2021 10:04:25 AM | 7/22/2021 10:04:25 AM | IVR call: balance | Received call for balance for account 10284757 undefined | 7 | 2 | 5780 | 78 | 78 | 7/22/2021 10:04:25 AM | ||||||||||||||||||||||||||||||
| 459376 | 6547 | 7/22/2021 10:03:37 AM | 7/22/2021 10:03:38 AM | IVR call: balance | Received call for balance for account 10015808 undefined | 7 | 2 | 5666 | 78 | 78 | 7/22/2021 10:03:38 AM | ||||||||||||||||||||||||||||||
| 459377 | 6521 | 7/22/2021 10:03:35 AM | 7/22/2021 10:04:00 AM | IVR call: statement | Received call for statement for account 10047790 sent message: 1165 | 8 | 2 | 247 | 79 | 79 | 7/22/2021 10:04:00 AM | 116894 | |||||||||||||||||||||||||||||
| 459374 | 8300 | 7/22/2021 10:01:57 AM | 7/22/2021 10:01:59 AM | IVR call: balance | Received call for balance for account 10420066 undefined | 7 | 2 | 7308 | 78 | 78 | 7/22/2021 10:01:59 AM | ||||||||||||||||||||||||||||||
| 459373 | 8300 | 7/22/2021 10:00:01 AM | 7/22/2021 10:00:03 AM | IVR call: balance | Received call for balance for account 10420066 undefined | 7 | 2 | 7308 | 78 | 78 | 7/22/2021 10:00:03 AM | ||||||||||||||||||||||||||||||
| 459372 | 4561 | 7/22/2021 9:59:27 AM | 7/22/2021 9:59:49 AM | IVR call: statement | Received call for statement for account 10015804 sent message: 1164 | 8 | 2 | 3878 | 79 | 79 | 7/22/2021 9:59:49 AM | 116893 | |||||||||||||||||||||||||||||
| 459363 | 8299 | 7/22/2021 9:54:29 AM | 7/22/2021 9:54:31 AM | IVR call: balance | Received call for balance for account 10284822 undefined | 7 | 2 | 7307 | 78 | 78 | 7/22/2021 9:54:31 AM | ||||||||||||||||||||||||||||||
| 459361 | 8298 | 7/22/2021 9:53:37 AM | 7/22/2021 9:53:52 AM | IVR call: balance | Received call for balance for account 10112760 undefined | 7 | 2 | 7306 | 78 | 78 | 7/22/2021 9:53:52 AM | ||||||||||||||||||||||||||||||
| 459349 | 6036 | 7/22/2021 9:48:30 AM | 7/22/2021 9:48:31 AM | IVR call: balance | Received call for balance for account 10013536 undefined | 7 | 2 | 5169 | 78 | 78 | 7/22/2021 9:48:31 AM | ||||||||||||||||||||||||||||||
| 459346 | 7834 | 7/22/2021 9:47:53 AM | 7/22/2021 9:48:06 AM | IVR call: meter-reading | Received call for meter-reading for account 10411328 Meter reading: [507] Meter type: [water] | 10 | 2 | 6875 | 81 | 81 | |||||||||||||||||||||||||||||||
| 459337 | 8297 | 7/22/2021 9:44:47 AM | 7/22/2021 9:44:48 AM | IVR call: balance | Received call for balance for account 10267519 undefined | 7 | 2 | 7305 | 78 | 78 | 7/22/2021 9:44:48 AM | ||||||||||||||||||||||||||||||
| 459336 | 8296 | 7/22/2021 9:44:20 AM | 11/14/2021 7:49:27 AM | IVR call: statement | Received call for statement for account 10388006 sent message: 1163 | 8 | 2 | 7304 | 79 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-11-14T07:49:27.674Z"}] | 79 | 11/14/2021 7:49:27 AM | 116892 | 18 | |||||||||||||||||||||||||||
| 459327 | 8295 | 7/22/2021 9:42:08 AM | 7/22/2021 9:42:31 AM | IVR call: statement | Received call for statement for account 10173868 sent message: 1162 | 8 | 2 | 7303 | 79 | 79 | 7/22/2021 9:42:31 AM | 116891 | |||||||||||||||||||||||||||||
| 459326 | 8294 | 7/22/2021 9:41:37 AM | 7/22/2021 9:42:01 AM | IVR call: statement | Received call for statement for account 10418029 sent message: 1161 | 8 | 2 | 7302 | 79 | 79 | 7/22/2021 9:42:01 AM | 116890 | |||||||||||||||||||||||||||||
| 459303 | 8293 | 7/22/2021 9:29:22 AM | 7/22/2021 9:29:24 AM | IVR call: balance | Received call for balance for account 10161930 undefined | 7 | 2 | 7301 | 78 | 78 | 7/22/2021 9:29:24 AM | ||||||||||||||||||||||||||||||
| 459291 | 8293 | 7/22/2021 9:20:01 AM | 7/22/2021 9:20:03 AM | IVR call: balance | Received call for balance for account 10161930 undefined | 7 | 2 | 7301 | 78 | 78 | 7/22/2021 9:20:03 AM | ||||||||||||||||||||||||||||||
| 459287 | 7934 | 7/22/2021 9:15:44 AM | 7/22/2021 9:16:05 AM | IVR call: statement | Received call for statement for account 10429748 sent message: 1160 | 8 | 2 | 6971 | 79 | 79 | 7/22/2021 9:16:05 AM | 116889 |