Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 460756 | 8333 | 7/23/2021 12:14:58 PM | 7/23/2021 12:15:25 PM | IVR call: statement | Received call for statement for account 10064759 sent message: 1186 | 8 | 2 | 7343 | 79 | 79 | 7/23/2021 12:15:25 PM | 116915 | |||||||||||||||||||||||||||||
| 460742 | 6815 | 7/23/2021 12:02:40 PM | 7/23/2021 12:03:04 PM | IVR call: statement | Received call for statement for account 10351486 sent message: 1185 | 8 | 2 | 5929 | 79 | 79 | 7/23/2021 12:03:04 PM | 116914 | |||||||||||||||||||||||||||||
| 460724 | 8332 | 7/23/2021 11:43:56 AM | 7/23/2021 11:43:58 AM | IVR call: balance | Received call for balance for account 10245138 undefined | 7 | 2 | 7342 | 78 | 78 | 7/23/2021 11:43:58 AM | ||||||||||||||||||||||||||||||
| 460711 | 7178 | 7/23/2021 11:35:04 AM | 7/23/2021 11:35:06 AM | IVR call: balance | Received call for balance for account 10273544 undefined | 7 | 2 | 6264 | 78 | 78 | 7/23/2021 11:35:06 AM | ||||||||||||||||||||||||||||||
| 460700 | 7840 | 7/23/2021 11:24:07 AM | 7/23/2021 11:24:07 AM | IVR call:$11 | Received call for $539 for account 10150237 | 6882 | 7/23/2021 11:24:07 AM | ||||||||||||||||||||||||||||||||||
| 460692 | 6836 | 7/23/2021 11:20:01 AM | 7/23/2021 11:20:02 AM | IVR call: balance | Received call for balance for account 20091664 undefined | 7 | 2 | 5948 | 78 | 78 | 7/23/2021 11:20:02 AM | ||||||||||||||||||||||||||||||
| 460688 | 6836 | 7/23/2021 11:18:50 AM | 7/23/2021 11:18:51 AM | IVR call: balance | Received call for balance for account 20091664 undefined | 7 | 2 | 5948 | 78 | 78 | 7/23/2021 11:18:51 AM | ||||||||||||||||||||||||||||||
| 460675 | 7278 | 7/23/2021 11:12:59 AM | 7/23/2021 11:13:18 AM | IVR call: statement | Received call for statement for account 10423806 sent message: 1184 | 8 | 2 | 6355 | 79 | 79 | 7/23/2021 11:13:18 AM | 116913 | |||||||||||||||||||||||||||||
| 8331 | 7/23/2021 10:39:28 AM | 11/17/2022 1:54:31 PM | Previous owner | Property now belongs to BCMM. <div><br></div><div><b><u>QRC RESPONSE:</u></b> Account is closed and no services are linked to the account.</div> | 27 | 3 | 7341 | 5 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-07-23T10:38:00.015Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-08T09:44:01.083Z"}] | 6 | 107 | 11/17/2022 1:54:31 PM | 8 | 8 | |||||||||||||||||||||||
| 8330 | 7/23/2021 10:17:45 AM | 4/12/2022 9:39:10 AM | Late termination | Late termination <br/><b>Journal Number</b>: [550928] | 28 | 3 | 7340 | 4 | 23 | 6 | 107 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-07-23T10:18:00.366Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-07-30T07:57:17.470Z"}] | 6 | 107 | 12 | ||||||||||||||||||||||||||
| 460576 | 5283 | 7/23/2021 10:00:25 AM | 7/23/2021 10:00:25 AM | IVR call: balance | Received call for balance for account 10399914 undefined | 7 | 2 | 4458 | 78 | 78 | 7/23/2021 10:00:25 AM | ||||||||||||||||||||||||||||||
| 460573 | 5283 | 7/23/2021 9:58:14 AM | 7/23/2021 9:58:35 AM | IVR call: statement | Received call for statement for account 10399914 sent message: 1183 | 8 | 2 | 4458 | 79 | 79 | 7/23/2021 9:58:35 AM | 116912 | |||||||||||||||||||||||||||||
| 8328 | 7/23/2021 8:38:39 AM | 3/28/2022 7:07:05 AM | water | meter reading stopped. Journal processed and approved. Query resolved. | 27 | 3 | 7339 | 15 | 4 | 23 | 1 | 85 | [{"op":"R","uid":"196","un":"lazolaw","dt":"2021-07-23T08:38:40.881Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-13T10:09:52.980Z"}] | 1 | 112 | 214 | 3/28/2022 7:07:05 AM | 15 | 214 | ||||||||||||||||||||||
| 460453 | 8329 | 7/23/2021 8:37:55 AM | 7/23/2021 8:38:39 AM | IVR call: statement | Received call for statement for account 10007237 sent message: 1182 | 8 | 2 | 7338 | 79 | 79 | 7/23/2021 8:38:39 AM | 116911 | |||||||||||||||||||||||||||||
| 460414 | 6856 | 7/23/2021 8:12:08 AM | 7/23/2021 8:12:30 AM | IVR call: statement | Received call for statement for account 10364870 sent message: 1181 | 8 | 2 | 5967 | 79 | 79 | 7/23/2021 8:12:30 AM | 116910 | |||||||||||||||||||||||||||||
| 460413 | 8327 | 7/23/2021 8:11:49 AM | 7/23/2021 8:11:51 AM | IVR call: balance | Received call for balance for account 10416491 undefined | 7 | 2 | 7335 | 78 | 78 | 7/23/2021 8:11:51 AM | ||||||||||||||||||||||||||||||
| 460409 | 6856 | 7/23/2021 8:10:51 AM | 7/23/2021 8:10:52 AM | IVR call: balance | Received call for balance for account 10364870 undefined | 7 | 2 | 5967 | 78 | 78 | 7/23/2021 8:10:52 AM | ||||||||||||||||||||||||||||||
| 83 | 7/23/2021 8:03:38 AM | 3/28/2022 7:23:36 AM | LATE TERMINATION | PROPERTY SOLD,KINDLY INVESTIGATE AND RESOLVE<div>Journal Done</div> | 27 | 3 | 88 | 13 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-07-23T08:02:09.636Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-14T11:57:06.009Z"}] | 6 | 122 | 17 | 3/28/2022 7:23:36 AM | 13 | 17 | ||||||||||||||||||||||
| 460392 | 8173 | 7/23/2021 8:01:32 AM | 7/23/2021 8:01:33 AM | IVR call: balance | Received call for balance for account 10006667 undefined | 7 | 2 | 7194 | 78 | 78 | 7/23/2021 8:01:33 AM | ||||||||||||||||||||||||||||||
| 460388 | 6857 | 7/23/2021 8:00:08 AM | 7/23/2021 8:00:09 AM | IVR call: balance | Received call for balance for account 10261381 undefined | 7 | 2 | 5968 | 78 | 78 | 7/23/2021 8:00:09 AM |