Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
462460 7486 7/26/2021 8:14:57 AM 7/26/2021 8:14:58 AM IVR call: balance Received call for balance for account 10405076 undefined 7 2 6544 78 78 7/26/2021 8:14:58 AM
462449 6791 7/26/2021 8:11:53 AM 7/26/2021 8:12:21 AM IVR call: statement Received call for statement for account 10072755 sent message: 1217 8 2 5907 79 79 7/26/2021 8:12:21 AM 116946
462441 6761 7/26/2021 8:09:55 AM 7/26/2021 8:10:46 AM IVR call: statement Received call for statement for account 10072740 sent message: 1216 8 2 5881 79 79 7/26/2021 8:10:46 AM 116945
462429 8282 7/26/2021 8:06:33 AM 7/26/2021 8:07:04 AM IVR call: statement Received call for statement for account 10349586 sent message: 1215 8 2 7290 79 79 7/26/2021 8:07:04 AM 116944
462428 7486 7/26/2021 8:06:14 AM 7/26/2021 8:06:15 AM IVR call: balance Received call for balance for account 10405076 undefined 7 2 6544 78 78 7/26/2021 8:06:15 AM
462408 8374 7/26/2021 7:57:52 AM 7/26/2021 7:57:54 AM IVR call: balance Received call for balance for account 10432957 undefined 7 2 7380 78 78 7/26/2021 7:57:54 AM
8373 7/26/2021 7:56:12 AM 3/28/2022 7:08:29 AM Sub-divided erf Erf sub-divided to erf no: 65362-65368 & 72495 & 72. 3 7379 2 23 7 60 [{"op":"R","uid":"73","un":"nombongof","dt":"2021-07-26T07:54:41.920Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-14T13:09:50.419Z"}] 7 60 172
462403 6833 7/26/2021 7:54:59 AM 7/26/2021 7:55:33 AM IVR call: statement Received call for statement for account 10177226 sent message: 1214 8 2 5945 79 79 7/26/2021 7:55:33 AM 116943
8373 7/26/2021 7:53:46 AM 7/26/2021 7:53:48 AM 1 [{"op":"R","uid":"73","un":"nombongof","dt":"2021-07-26T07:52:15.644Z"}] 73
462397 8372 7/26/2021 7:53:07 AM 7/26/2021 7:53:28 AM IVR call: statement Received call for statement for account 10007360 sent message: 1213 8 2 7378 79 79 7/26/2021 7:53:28 AM 116942
462395 8371 7/26/2021 7:52:01 AM 7/26/2021 7:52:22 AM IVR call: statement Received call for statement for account 10216988 sent message: 1212 8 2 7377 79 79 7/26/2021 7:52:22 AM 116941
462393 8370 7/26/2021 7:50:44 AM 7/26/2021 7:51:07 AM IVR call: statement Received call for statement for account 10183313 sent message: 1211 8 2 7376 79 79 7/26/2021 7:51:07 AM 116940
462391 8369 7/26/2021 7:49:28 AM 3/28/2022 7:08:29 AM REFUSE REVERSAL ,FIRE, AND TRANSFER BEO200,EL0200 AND WATER &nbsp;REFUSE REVERSAL ,FIRE, AND TRANSFER BEO200,EL0200 AND WATER&nbsp;<br/><b>Journal Number</b>: [477715] 24 3 7375 2 23 79 [{"op":"R","uid":"4","un":"babalwam","dt":"2022-01-12T08:43:14.614Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-01-12T08:43:33.722Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-01-12T09:32:01.523Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-01-12T11:55:43.854Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-01-12T12:17:10.712Z"}] 6 76 4 116939 4
462382 6944 7/26/2021 7:44:36 AM 7/26/2021 7:45:10 AM IVR call: statement Received call for statement for account 10281032 sent message: 1209 8 2 3216 79 79 7/26/2021 7:45:10 AM 116938
462361 8368 7/26/2021 7:36:51 AM 7/26/2021 7:36:52 AM IVR call: balance Received call for balance for account 10357541 undefined 7 2 7374 78 78 7/26/2021 7:36:52 AM
8367 7/26/2021 7:26:05 AM 3/28/2022 6:35:04 AM Consolidation Consolidate debt to owner's account no: 10000628. 3 7373 2 23 13 76 [{"op":"R","uid":"73","un":"nombongof","dt":"2021-07-26T07:24:35.076Z"}] 13 76 73
462323 6775 7/26/2021 7:21:11 AM 7/26/2021 7:21:12 AM IVR call: balance Received call for balance for account 10028632 undefined 7 2 5894 78 78 7/26/2021 7:21:12 AM
462313 6933 7/26/2021 7:18:04 AM 7/26/2021 7:18:05 AM IVR call: balance Received call for balance for account 10406648 undefined 7 2 6033 78 78 7/26/2021 7:18:05 AM
462308 8366 7/26/2021 7:16:39 AM 7/26/2021 7:17:05 AM IVR call: meter-reading Received call for meter-reading for account 10401116 Meter reading: [0425407] Meter type: [electric] 10 2 7372 81 81
462297 8366 7/26/2021 7:14:32 AM 7/26/2021 7:15:08 AM IVR call: meter-reading Received call for meter-reading for account 10401116 Meter reading: [6] Meter type: [electric] 10 2 7372 81 81