Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
462696 8381 7/26/2021 9:48:39 AM 7/26/2021 9:48:41 AM IVR call: balance Received call for balance for account 10052104 undefined 7 2 7387 78 78 7/26/2021 9:48:41 AM
8386 7/26/2021 9:47:43 AM 8/8/2021 6:01:37 AM Water query High consumption 3 7392 3 23 1 67 [{"op":"R","uid":"34","un":"mcdonaldm","dt":"2021-07-26T09:49:04.580Z"}] 1 67 34
462691 7948 7/26/2021 9:43:15 AM 7/26/2021 9:43:16 AM IVR call: balance Received call for balance for account 10214946 undefined 7 2 6984 78 78 7/26/2021 9:43:16 AM
462689 7948 7/26/2021 9:42:10 AM 7/26/2021 9:42:12 AM IVR call: balance Received call for balance for account 10214946 undefined 7 2 6984 78 78 7/26/2021 9:42:12 AM
462685 8385 7/26/2021 9:40:59 AM 7/26/2021 9:41:01 AM IVR call: balance Received call for balance for account 10177193 undefined 7 2 7391 78 78 7/26/2021 9:41:01 AM
462687 6761 7/26/2021 9:40:46 AM 7/26/2021 9:41:07 AM IVR call: statement Received call for statement for account 10072740 sent message: 1229 8 2 5881 79 79 7/26/2021 9:41:07 AM 116958
462675 6995 7/26/2021 9:34:56 AM 7/26/2021 9:34:57 AM IVR call: balance Received call for balance for account 10020498 undefined 7 2 6093 78 78 7/26/2021 9:34:57 AM
462667 4668 7/26/2021 9:32:13 AM 7/26/2021 9:32:15 AM IVR call: balance Received call for balance for account 10350765 undefined 7 2 3948 78 78 7/26/2021 9:32:15 AM
462658 5430 7/26/2021 9:28:06 AM 7/26/2021 9:28:08 AM IVR call: balance Received call for balance for account 10013341 undefined 7 2 4594 78 78 7/26/2021 9:28:08 AM
462653 8381 7/26/2021 9:26:59 AM 7/26/2021 9:27:01 AM IVR call: balance Received call for balance for account 10052104 undefined 7 2 7387 78 78 7/26/2021 9:27:01 AM
462652 5430 7/26/2021 9:24:59 AM 7/26/2021 9:25:01 AM IVR call: balance Received call for balance for account 10013341 undefined 7 2 4594 78 78 7/26/2021 9:25:01 AM
462641 8382 7/26/2021 9:20:45 AM 7/26/2021 9:20:46 AM IVR call: balance Received call for balance for account 10046368 undefined 7 2 7388 78 78 7/26/2021 9:20:46 AM
462639 8381 7/26/2021 9:20:07 AM 7/26/2021 9:20:08 AM IVR call: balance Received call for balance for account 10052104 undefined 7 2 7387 78 78 7/26/2021 9:20:08 AM
462636 8384 7/26/2021 9:19:18 AM 7/26/2021 9:19:21 AM IVR call: balance Received call for balance for account 10052101 undefined 7 2 7390 78 78 7/26/2021 9:19:21 AM
462633 7259 7/26/2021 9:18:20 AM 7/26/2021 9:18:21 AM IVR call: balance Received call for balance for account 10293235 undefined 7 2 6339 78 78 7/26/2021 9:18:21 AM
462631 8383 7/26/2021 9:17:51 AM 7/26/2021 9:18:13 AM IVR call: statement Received call for statement for account 10199262 sent message: 1228 8 2 7389 79 79 7/26/2021 9:18:13 AM 116957
462625 4505 7/26/2021 9:15:30 AM 7/26/2021 9:15:32 AM IVR call: balance Received call for balance for account 10351045 undefined 7 2 3839 78 78 7/26/2021 9:15:32 AM
462617 8382 7/26/2021 9:10:16 AM 7/26/2021 9:10:34 AM IVR call: statement Received call for statement for account 10046368 sent message: 1227 8 2 7388 79 79 7/26/2021 9:10:34 AM 116956
462607 8381 7/26/2021 9:08:33 AM 7/26/2021 9:08:54 AM IVR call: statement Received call for statement for account 10052104 sent message: 1226 8 2 7387 79 79 7/26/2021 9:08:54 AM 116955
462604 6732 7/26/2021 9:07:28 AM 7/26/2021 9:07:50 AM IVR call: statement Received call for statement for account 10366322 sent message: 1225 8 2 5853 79 79 7/26/2021 9:07:50 AM 116954