Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 462776 | 6773 | 7/26/2021 10:25:57 AM | 7/26/2021 10:25:58 AM | IVR call: balance | Received call for balance for account 10022221 undefined | 7 | 2 | 5892 | 78 | 78 | 7/26/2021 10:25:58 AM | ||||||||||||||||||||||||||||||
| 462775 | 7511 | 7/26/2021 10:25:57 AM | 7/26/2021 10:26:20 AM | IVR call: statement | Received call for statement for account 10398260 sent message: 1235 | 8 | 2 | 6569 | 79 | 79 | 7/26/2021 10:26:20 AM | 116964 | |||||||||||||||||||||||||||||
| 462772 | 7184 | 7/26/2021 10:25:44 AM | 7/26/2021 10:26:09 AM | IVR call: statement | Received call for statement for account 10291571 sent message: 1234 | 8 | 2 | 6269 | 79 | 79 | 7/26/2021 10:26:09 AM | 116963 | |||||||||||||||||||||||||||||
| 462766 | 7184 | 7/26/2021 10:24:11 AM | 7/26/2021 10:24:13 AM | IVR call: balance | Received call for balance for account 10291571 undefined | 7 | 2 | 6269 | 78 | 78 | 7/26/2021 10:24:13 AM | ||||||||||||||||||||||||||||||
| 8390 | 7/26/2021 10:22:37 AM | 11/10/2022 10:46:21 AM | Previous owner | The new owner opened own services account in 2009. Please transfer electricity charges to new owner's account no: <span id="baseForm:a4jContentPanel"><span class="" style="width: 128px;">10071411.</span></span><div><span><span class="" style="width: 128px;"><br></span></span></div><div><span class="" style="width: 128px;"><b><u>QRC RESPONSE</u></b>: Query being attended to under query Ref #21797 </span></div> | 27 | 3 | 7396 | 5 | 2 | 23 | 2 | 44 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-07-26T10:21:06.651Z"}] | 2 | 44 | 11/10/2022 10:46:21 AM | 139191 | 8 | 8 | ||||||||||||||||||||||
| 462765 | 8389 | 7/26/2021 10:22:09 AM | 7/26/2021 10:22:11 AM | IVR call: balance | Received call for balance for account 10430037 undefined | 7 | 2 | 7395 | 78 | 78 | 7/26/2021 10:22:11 AM | ||||||||||||||||||||||||||||||
| 462764 | 6845 | 7/26/2021 10:19:38 AM | 7/26/2021 10:20:18 AM | IVR call: statement | Received call for statement for account 10029394 sent message: 1233 | 8 | 2 | 5955 | 79 | 79 | 7/26/2021 10:20:18 AM | 116962 | |||||||||||||||||||||||||||||
| 462763 | 6521 | 7/26/2021 10:19:17 AM | 7/26/2021 10:19:42 AM | IVR call: statement | Received call for statement for account 10047790 sent message: 1232 | 8 | 2 | 247 | 79 | 79 | 7/26/2021 10:19:42 AM | 116961 | |||||||||||||||||||||||||||||
| 462758 | 7380 | 7/26/2021 10:16:02 AM | 7/26/2021 10:16:04 AM | IVR call: balance | Received call for balance for account 10420995 undefined | 7 | 2 | 6453 | 78 | 78 | 7/26/2021 10:16:04 AM | ||||||||||||||||||||||||||||||
| 462755 | 8388 | 7/26/2021 10:13:01 AM | 7/26/2021 10:13:17 AM | IVR call: statement | Received call for statement for account 10374851 sent message: 1231 | 8 | 2 | 7394 | 79 | 79 | 7/26/2021 10:13:17 AM | 116960 | |||||||||||||||||||||||||||||
| 462746 | 4645 | 7/26/2021 10:08:51 AM | 7/26/2021 10:08:53 AM | IVR call: balance | Received call for balance for account 10160416 undefined | 7 | 2 | 3933 | 78 | 78 | 7/26/2021 10:08:53 AM | ||||||||||||||||||||||||||||||
| 462738 | 5532 | 7/26/2021 10:05:12 AM | 7/26/2021 10:05:57 AM | IVR call: statement | Received call for statement for account 10043442 sent message: 1230 | 8 | 2 | 4700 | 79 | 79 | 7/26/2021 10:05:57 AM | 116959 | |||||||||||||||||||||||||||||
| 462735 | 6995 | 7/26/2021 10:03:08 AM | 7/26/2021 10:03:08 AM | IVR call: balance | Received call for balance for account 10020498 undefined | 7 | 2 | 6093 | 78 | 78 | 7/26/2021 10:03:08 AM | ||||||||||||||||||||||||||||||
| 462731 | 6790 | 7/26/2021 10:02:14 AM | 7/26/2021 10:02:15 AM | IVR call: balance | Received call for balance for account 10014979 undefined | 7 | 2 | 5906 | 78 | 78 | 7/26/2021 10:02:15 AM | ||||||||||||||||||||||||||||||
| 462727 | 6790 | 7/26/2021 10:01:16 AM | 7/26/2021 10:01:17 AM | IVR call: balance | Received call for balance for account 10014979 undefined | 7 | 2 | 5906 | 78 | 78 | 7/26/2021 10:01:17 AM | ||||||||||||||||||||||||||||||
| 462719 | 6357 | 7/26/2021 9:57:24 AM | 7/26/2021 9:57:25 AM | IVR call: balance | Received call for balance for account 10408256 undefined | 7 | 2 | 3225 | 78 | 78 | 7/26/2021 9:57:25 AM | ||||||||||||||||||||||||||||||
| 462716 | 8387 | 7/26/2021 9:55:31 AM | 7/26/2021 9:55:32 AM | IVR call: balance | Received call for balance for account 10251815 undefined | 7 | 2 | 7393 | 78 | 78 | 7/26/2021 9:55:32 AM | ||||||||||||||||||||||||||||||
| 462702 | 4951 | 7/26/2021 9:51:17 AM | 7/26/2021 9:51:17 AM | IVR call: balance | Received call for balance for account 10114827 undefined | 7 | 2 | 4142 | 78 | 78 | 7/26/2021 9:51:17 AM | ||||||||||||||||||||||||||||||
| 8386 | 7/26/2021 9:50:17 AM | 4/12/2022 9:47:18 AM | Electricity query | High consumption | 3 | 7392 | 3 | 23 | 2 | 44 | [{"op":"R","uid":"34","un":"mcdonaldm","dt":"2021-07-26T09:51:38.545Z"}] | 2 | 44 | 34 | |||||||||||||||||||||||||||
| 462698 | 8381 | 7/26/2021 9:49:39 AM | 7/26/2021 9:49:39 AM | IVR call: balance | Received call for balance for account 10052104 undefined | 7 | 2 | 7387 | 78 | 78 | 7/26/2021 9:49:39 AM |