Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
1078302 40248 2/27/2023 12:45:01 PM 2/27/2023 12:45:02 PM IVR call: balance Received call for balance for account 10115662 undefined 7 2 6119 78
40247 2/27/2023 12:44:35 PM 2/27/2023 12:45:24 PM Water Query: fixed under ground pipe Fixed burst water pipe .Plumbers attached 23 3 31200 144 17 3 23 1 96 778 778
1078296 40246 2/27/2023 12:43:22 PM 2/27/2023 12:43:23 PM IVR call: balance Received call for balance for account 10377755 undefined 7 2 6121 78
1078279 40245 2/27/2023 12:38:26 PM 2/27/2023 12:38:27 PM IVR call: balance Received call for balance for account 10423843 undefined 7 2 7419 78
1078277 40244 2/27/2023 12:37:38 PM 2/27/2023 12:37:39 PM IVR call: balance Received call for balance for account 10362709 undefined 7 2 7512 78
1078269 40242 2/27/2023 12:32:41 PM 2/27/2023 12:32:42 PM IVR call: balance Received call for balance for account 10438974 undefined 7 2 27284 78
1078260 40241 2/27/2023 12:30:44 PM 2/27/2023 12:31:02 PM IVR call: statement Received call for statement for account 10256571 sent message: 36354 8 2 8766 79
1078259 40240 2/27/2023 12:30:15 PM 2/27/2023 12:30:17 PM IVR call: balance Received call for balance for account 10384425 undefined 7 2 978 78
1078233 40238 2/27/2023 12:19:35 PM 2/27/2023 12:19:36 PM IVR call: balance Received call for balance for account 10036229 undefined 7 2 4714 78
1078229 40237 2/27/2023 12:18:24 PM 2/27/2023 12:18:39 PM IVR call: statement Received call for statement for account 10362529 sent message: 36353 8 2 3869 79
40235 2/27/2023 12:06:12 PM 3/13/2023 11:10:07 AM water account is not correct the water account is not correct. My water reading is done every month. Please look into this as the Amount of R5308.04 is not correct. I pay an amount of R136,00 per month, I am 1 single adult, and the readings are done monthly 23 3 31197 17 2 23 1 111 144115 3105
1078208 40236 2/27/2023 12:03:26 PM 2/27/2023 12:03:27 PM IVR call: balance Received call for balance for account 10115722 undefined 7 2 22789 78
1078203 40234 2/27/2023 11:56:16 AM 2/27/2023 11:56:17 AM IVR call: balance Received call for balance for account 10020498 undefined 7 2 6093 78
1078199 40233 2/27/2023 11:53:57 AM 2/27/2023 11:53:58 AM IVR call: balance Received call for balance for account 10242486 undefined 7 2 5549 78
40232 2/27/2023 11:53:25 AM 2/27/2023 11:53:26 AM late termination property sold but services still billed on previous owner account. 6 3 31196 16 5 2 23 6 76 16
1078195 40231 2/27/2023 11:51:06 AM 2/27/2023 11:51:26 AM IVR call: statement Received call for statement for account 10167893 sent message: 36348 8 2 9098 79
1078176 40230 2/27/2023 11:34:29 AM 2/27/2023 11:34:47 AM IVR call: statement Received call for statement for account 10299696 sent message: 36347 8 2 31195 79
1078166 40229 2/27/2023 11:25:24 AM 2/27/2023 11:25:39 AM IVR call: statement Received call for statement for account 10161854 sent message: 36346 8 2 14540 79
1078164 40228 2/27/2023 11:22:58 AM 2/27/2023 11:23:19 AM IVR call: statement Received call for statement for account 10048849 sent message: 36345 8 2 4915 79
1078163 40227 2/27/2023 11:20:25 AM 2/27/2023 11:20:26 AM IVR call: balance Received call for balance for account 10072602 undefined 7 2 23333 78