Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
464049 6813 7/27/2021 9:55:24 AM 7/27/2021 9:55:59 AM IVR call: statement Received call for statement for account 10064357 sent message: 1270 8 2 5927 79 79 7/27/2021 9:55:59 AM 116999
464047 6813 7/27/2021 9:54:29 AM 7/27/2021 9:54:30 AM IVR call: balance Received call for balance for account 10064357 undefined 7 2 5927 78 78 7/27/2021 9:54:30 AM
464046 6813 7/27/2021 9:53:40 AM 7/27/2021 9:53:42 AM IVR call: balance Received call for balance for account 10064357 undefined 7 2 5927 78 78 7/27/2021 9:53:42 AM
464034 6933 7/27/2021 9:48:50 AM 7/27/2021 9:48:51 AM IVR call: balance Received call for balance for account 10406648 undefined 7 2 6033 78 78 7/27/2021 9:48:51 AM
464017 6742 7/27/2021 9:39:59 AM 7/27/2021 9:40:01 AM IVR call: balance Received call for balance for account 10414938 undefined 7 2 5862 78 78 7/27/2021 9:40:01 AM
464012 5880 7/27/2021 9:38:59 AM 7/27/2021 9:39:01 AM IVR call: balance Received call for balance for account 10054010 undefined 7 2 5022 78 78 7/27/2021 9:39:01 AM
464008 6853 7/27/2021 9:35:42 AM 7/27/2021 9:35:43 AM IVR call: balance Received call for balance for account 10040566 undefined 7 2 5964 78 78 7/27/2021 9:35:43 AM
463982 7264 7/27/2021 9:22:54 AM 7/27/2021 9:22:55 AM IVR call: balance Received call for balance for account 10277044 undefined 7 2 2242 78 78 7/27/2021 9:22:55 AM
463981 7007 7/27/2021 9:22:37 AM 7/27/2021 9:22:39 AM IVR call: balance Received call for balance for account 10292464 undefined 7 2 6105 78 78 7/27/2021 9:22:39 AM
463978 7007 7/27/2021 9:21:47 AM 7/27/2021 9:21:49 AM IVR call: balance Received call for balance for account 10292464 undefined 7 2 6105 78 78 7/27/2021 9:21:49 AM
463974 7264 7/27/2021 9:21:01 AM 7/27/2021 9:21:03 AM IVR call: balance Received call for balance for account 10277044 undefined 7 2 2242 78 78 7/27/2021 9:21:03 AM
463967 8414 7/27/2021 9:17:38 AM 7/27/2021 9:17:38 AM IVR call:$20 Received call for $548 for account 10063434 7418 7/27/2021 9:17:38 AM
8413 7/27/2021 9:14:58 AM 6/18/2022 1:05:20 PM Water Incorrect water meter - meter on property SN191016460, reading 74<div><br></div><div>-METER ADDED AND CHARGING ON ACCOUNT</div> 27 3 7417 74 4 23 1 99 [{"op":"R","uid":"196","un":"lazolaw","dt":"2021-07-27T09:13:26.709Z"},{"op":"R","uid":"196","un":"lazolaw","dt":"2021-07-27T09:16:14.569Z"}] 1 99 6/18/2022 1:05:20 PM 13 13
463955 8412 7/27/2021 9:13:30 AM 7/27/2021 9:13:32 AM IVR call: balance Received call for balance for account 10377662 undefined 7 2 7416 78 78 7/27/2021 9:13:32 AM
463952 8412 7/27/2021 9:12:14 AM 7/27/2021 9:12:16 AM IVR call: balance Received call for balance for account 10377662 undefined 7 2 7416 78 78 7/27/2021 9:12:16 AM
463951 7066 7/27/2021 9:12:05 AM 7/27/2021 9:12:07 AM IVR call: balance Received call for balance for account 10151047 undefined 7 2 6162 78 78 7/27/2021 9:12:07 AM
463945 7965 7/27/2021 9:05:47 AM 7/27/2021 9:05:49 AM IVR call: balance Received call for balance for account 10063313 undefined 7 2 7000 78 78 7/27/2021 9:05:49 AM
463941 5521 7/27/2021 9:01:26 AM 7/27/2021 9:02:05 AM IVR call: statement Received call for statement for account 10061005 undefined 4687 7/27/2021 9:02:05 AM
463937 8411 7/27/2021 9:00:56 AM 7/27/2021 9:00:57 AM IVR call:$19 Received call for $547 for account 10039677 7415 7/27/2021 9:00:57 AM
463913 8410 7/27/2021 8:48:14 AM 7/27/2021 8:48:15 AM IVR call: balance Received call for balance for account 10035259 undefined 7 2 7414 78 78 7/27/2021 8:48:15 AM