Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 465230 | 8445 | 7/28/2021 8:01:40 AM | 7/28/2021 8:01:42 AM | IVR call: balance | Received call for balance for account 10177317 undefined | 7 | 2 | 7447 | 78 | 78 | 7/28/2021 8:01:42 AM | ||||||||||||||||||||||||||||||
| 465192 | 8444 | 7/28/2021 7:53:42 AM | 7/28/2021 7:53:44 AM | IVR call: balance | Received call for balance for account 10020187 undefined | 7 | 2 | 7446 | 78 | 78 | 7/28/2021 7:53:44 AM | ||||||||||||||||||||||||||||||
| 465145 | 8443 | 7/28/2021 7:43:18 AM | 7/28/2021 7:43:19 AM | IVR call: balance | Received call for balance for account 10297197 undefined | 7 | 2 | 7445 | 78 | 78 | 7/28/2021 7:43:19 AM | ||||||||||||||||||||||||||||||
| 465140 | 6841 | 7/28/2021 7:42:16 AM | 7/28/2021 7:42:17 AM | IVR call: balance | Received call for balance for account 10249090 undefined | 7 | 2 | 5953 | 78 | 78 | 7/28/2021 7:42:17 AM | ||||||||||||||||||||||||||||||
| 465129 | 7544 | 7/28/2021 7:39:58 AM | 7/28/2021 7:39:59 AM | IVR call: balance | Received call for balance for account 10004566 undefined | 7 | 2 | 6597 | 78 | 78 | 7/28/2021 7:39:59 AM | ||||||||||||||||||||||||||||||
| 465121 | 7195 | 7/28/2021 7:37:09 AM | 7/28/2021 7:37:11 AM | IVR call: balance | Received call for balance for account 10057320 undefined | 7 | 2 | 6281 | 78 | 78 | 7/28/2021 7:37:11 AM | ||||||||||||||||||||||||||||||
| 465116 | 8378 | 7/28/2021 7:35:41 AM | 7/28/2021 7:35:42 AM | IVR call: balance | Received call for balance for account 10429963 undefined | 7 | 2 | 7384 | 78 | 78 | 7/28/2021 7:35:42 AM | ||||||||||||||||||||||||||||||
| 465109 | 8378 | 7/28/2021 7:34:30 AM | 7/28/2021 7:34:32 AM | IVR call: balance | Received call for balance for account 10429963 undefined | 7 | 2 | 7384 | 78 | 78 | 7/28/2021 7:34:32 AM | ||||||||||||||||||||||||||||||
| 465102 | 7289 | 7/28/2021 7:33:03 AM | 7/28/2021 7:33:03 AM | IVR call:$25 | Received call for $553 for account 10356971 | 6365 | 7/28/2021 7:33:03 AM | ||||||||||||||||||||||||||||||||||
| 465087 | 6761 | 7/28/2021 7:29:06 AM | 7/28/2021 7:29:27 AM | IVR call: statement | Received call for statement for account 10072740 sent message: 1306 | 8 | 2 | 5881 | 79 | 79 | 7/28/2021 7:29:27 AM | 117035 | |||||||||||||||||||||||||||||
| 465082 | 7122 | 7/28/2021 7:28:16 AM | 7/28/2021 7:28:55 AM | IVR call: statement | Received call for statement for account 10401832 sent message: 1305 | 8 | 2 | 6213 | 79 | 79 | 7/28/2021 7:28:55 AM | 117034 | |||||||||||||||||||||||||||||
| 465077 | 7598 | 7/28/2021 7:27:12 AM | 7/28/2021 7:27:28 AM | IVR call: statement | Received call for statement for account 10060405 sent message: 1304 | 8 | 2 | 6649 | 79 | 79 | 7/28/2021 7:27:28 AM | 117033 | |||||||||||||||||||||||||||||
| 465075 | 4659 | 7/28/2021 7:26:35 AM | 7/28/2021 7:26:36 AM | IVR call: balance | Received call for balance for account 10026455 undefined | 7 | 2 | 3944 | 78 | 78 | 7/28/2021 7:26:36 AM | ||||||||||||||||||||||||||||||
| 465072 | 7597 | 7/28/2021 7:26:11 AM | 7/28/2021 7:26:28 AM | IVR call: statement | Received call for statement for account 10323792 sent message: 1303 | 8 | 2 | 6648 | 79 | 79 | 7/28/2021 7:26:28 AM | 117032 | |||||||||||||||||||||||||||||
| 465069 | 4659 | 7/28/2021 7:25:22 AM | 7/28/2021 7:25:23 AM | IVR call: balance | Received call for balance for account 10026455 undefined | 7 | 2 | 3944 | 78 | 78 | 7/28/2021 7:25:23 AM | ||||||||||||||||||||||||||||||
| 465067 | 4610 | 7/28/2021 7:24:45 AM | 7/28/2021 7:24:46 AM | IVR call: balance | Received call for balance for account 10036014 undefined | 7 | 2 | 3918 | 78 | 78 | 7/28/2021 7:24:46 AM | ||||||||||||||||||||||||||||||
| 5321 | 7/28/2021 7:24:44 AM | 9/11/2022 10:47:36 AM | Water query | High consumption<div><br></div><div>Query Resolved</div><div>2019/12 adjusted with a 06 month policy amendment</div> | 27 | 3 | 4491 | 7 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"34","un":"mcdonaldm","dt":"2021-07-28T07:23:11.827Z"}] | 1 | 67 | 9/11/2022 10:47:36 AM | 3 | 3 | |||||||||||||||||||||||
| 465065 | 4659 | 7/28/2021 7:24:41 AM | 7/28/2021 7:24:42 AM | IVR call: balance | Received call for balance for account 10026455 undefined | 7 | 2 | 3944 | 78 | 78 | 7/28/2021 7:24:42 AM | ||||||||||||||||||||||||||||||
| 2356 | 7/28/2021 7:15:13 AM | 5/22/2022 10:46:30 AM | High Consumption | High consumption & possible meter stopped/stuck. - Refer technical matters to WW<div><br></div><div>Resolved on duplicate ref #2167</div> | 27 | 3 | 2111 | 6 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"196","un":"lazolaw","dt":"2021-07-28T07:13:41.321Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-05-22T10:45:16.438Z"}] | 1 | 101 | 3 | 5/22/2022 10:46:30 AM | 6 | 3 | ||||||||||||||||||||||
| 465030 | 4684 | 7/28/2021 7:13:03 AM | 7/28/2021 7:13:04 AM | IVR call: balance | Received call for balance for account 10009594 undefined | 7 | 2 | 3931 | 78 | 78 | 7/28/2021 7:13:04 AM |