Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 465521 | 7296 | 7/28/2021 9:44:10 AM | 7/28/2021 9:44:34 AM | IVR call: statement | Received call for statement for account 10285772 sent message: 1309 | 8 | 2 | 6372 | 79 | 79 | 7/28/2021 9:44:34 AM | 117038 | |||||||||||||||||||||||||||||
| 465519 | 8454 | 7/28/2021 9:43:42 AM | 7/28/2021 9:43:43 AM | IVR call: balance | Received call for balance for account 10052018 undefined | 7 | 2 | 7454 | 78 | 78 | 7/28/2021 9:43:43 AM | ||||||||||||||||||||||||||||||
| 465518 | 7296 | 7/28/2021 9:43:04 AM | 7/28/2021 9:43:05 AM | IVR call: balance | Received call for balance for account 10285772 undefined | 7 | 2 | 6372 | 78 | 78 | 7/28/2021 9:43:05 AM | ||||||||||||||||||||||||||||||
| 465516 | 4579 | 7/28/2021 9:42:35 AM | 7/28/2021 9:42:37 AM | IVR call: balance | Received call for balance for account 10051959 undefined | 7 | 2 | 3899 | 78 | 78 | 7/28/2021 9:42:37 AM | ||||||||||||||||||||||||||||||
| 465514 | 4579 | 7/28/2021 9:41:28 AM | 7/28/2021 9:41:29 AM | IVR call: balance | Received call for balance for account 10051959 undefined | 7 | 2 | 3899 | 78 | 78 | 7/28/2021 9:41:29 AM | ||||||||||||||||||||||||||||||
| 465512 | 8453 | 7/28/2021 9:40:54 AM | 7/28/2021 9:40:55 AM | IVR call: balance | Received call for balance for account 10049010 undefined | 7 | 2 | 7453 | 78 | 78 | 7/28/2021 9:40:55 AM | ||||||||||||||||||||||||||||||
| 465513 | 6947 | 7/28/2021 9:40:47 AM | 7/28/2021 9:40:48 AM | IVR call: balance | Received call for balance for account 10010710 undefined | 7 | 2 | 6044 | 78 | 78 | 7/28/2021 9:40:48 AM | ||||||||||||||||||||||||||||||
| 465511 | 6947 | 7/28/2021 9:39:56 AM | 7/28/2021 9:39:57 AM | IVR call: balance | Received call for balance for account 10010710 undefined | 7 | 2 | 6044 | 78 | 78 | 7/28/2021 9:39:57 AM | ||||||||||||||||||||||||||||||
| 465508 | 8450 | 7/28/2021 9:39:42 AM | 7/28/2021 9:40:01 AM | IVR call: meter-reading | Received call for meter-reading for account 10056082 Meter reading: [25] Meter type: [water] | 10 | 2 | 7451 | 81 | 81 | |||||||||||||||||||||||||||||||
| 465509 | 7768 | 7/28/2021 9:39:21 AM | 7/28/2021 9:39:23 AM | IVR call: balance | Received call for balance for account 10406340 undefined | 7 | 2 | 6815 | 78 | 78 | 7/28/2021 9:39:23 AM | ||||||||||||||||||||||||||||||
| 465507 | 7678 | 7/28/2021 9:39:14 AM | 7/28/2021 9:39:15 AM | IVR call: balance | Received call for balance for account 10022865 undefined | 7 | 2 | 6727 | 78 | 78 | 7/28/2021 9:39:15 AM | ||||||||||||||||||||||||||||||
| 465506 | 8452 | 7/28/2021 9:39:13 AM | 7/28/2021 9:39:14 AM | IVR call: balance | Received call for balance for account 10048669 undefined | 7 | 2 | 7452 | 78 | 78 | 7/28/2021 9:39:14 AM | ||||||||||||||||||||||||||||||
| 465503 | 8452 | 7/28/2021 9:38:19 AM | 7/28/2021 9:38:20 AM | IVR call: balance | Received call for balance for account 10048669 undefined | 7 | 2 | 7452 | 78 | 78 | 7/28/2021 9:38:20 AM | ||||||||||||||||||||||||||||||
| 465502 | 7678 | 7/28/2021 9:38:15 AM | 7/28/2021 9:38:16 AM | IVR call: balance | Received call for balance for account 10022865 undefined | 7 | 2 | 6727 | 78 | 78 | 7/28/2021 9:38:16 AM | ||||||||||||||||||||||||||||||
| 465501 | 4632 | 7/28/2021 9:38:01 AM | 7/28/2021 9:38:02 AM | IVR call: balance | Received call for balance for account 10013805 undefined | 7 | 2 | 3930 | 78 | 78 | 7/28/2021 9:38:02 AM | ||||||||||||||||||||||||||||||
| 465500 | 8450 | 7/28/2021 9:37:47 AM | 7/28/2021 9:37:48 AM | IVR call: balance | Received call for balance for account 10056082 undefined | 7 | 2 | 7451 | 78 | 78 | 7/28/2021 9:37:48 AM | ||||||||||||||||||||||||||||||
| 465497 | 7678 | 7/28/2021 9:37:08 AM | 7/28/2021 9:37:09 AM | IVR call: balance | Received call for balance for account 10022865 undefined | 7 | 2 | 6727 | 78 | 78 | 7/28/2021 9:37:09 AM | ||||||||||||||||||||||||||||||
| 465496 | 8383 | 7/28/2021 9:36:58 AM | 7/28/2021 9:37:00 AM | IVR call: balance | Received call for balance for account 10199262 undefined | 7 | 2 | 7389 | 78 | 78 | 7/28/2021 9:37:00 AM | ||||||||||||||||||||||||||||||
| 8451 | 7/28/2021 9:36:12 AM | 7/28/2021 9:36:14 AM | 2 | [{"op":"R","uid":"34","un":"mcdonaldm","dt":"2021-07-28T09:34:40.130Z"}] | 34 | ||||||||||||||||||||||||||||||||||||
| 465493 | 8452 | 7/28/2021 9:35:53 AM | 7/28/2021 9:35:54 AM | IVR call: balance | Received call for balance for account 10048669 undefined | 7 | 2 | 7452 | 78 | 78 | 7/28/2021 9:35:54 AM |