Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 467760 | 4967 | 7/29/2021 4:56:17 PM | 7/29/2021 4:56:19 PM | IVR call: balance | Received call for balance for account 10102083 undefined | 7 | 2 | 4158 | 78 | 78 | 7/29/2021 4:56:19 PM | ||||||||||||||||||||||||||||||
| 467689 | 7093 | 7/29/2021 4:08:03 PM | 7/29/2021 4:08:24 PM | IVR call: statement | Received call for statement for account 10430405 sent message: 1391 | 8 | 2 | 6187 | 79 | 79 | 7/29/2021 4:08:24 PM | 117120 | |||||||||||||||||||||||||||||
| 467687 | 7093 | 7/29/2021 4:07:16 PM | 7/29/2021 4:07:17 PM | IVR call: balance | Received call for balance for account 10430405 undefined | 7 | 2 | 6187 | 78 | 78 | 7/29/2021 4:07:17 PM | ||||||||||||||||||||||||||||||
| 467681 | 7/29/2021 4:05:22 PM | 7/29/2021 4:05:23 PM | IVR call:$43 | Received call for $571 for account undefined | 7/29/2021 4:05:23 PM | ||||||||||||||||||||||||||||||||||||
| 467680 | 7/29/2021 4:04:14 PM | 7/29/2021 4:04:14 PM | IVR call:$42 | Received call for $570 for account undefined | 7/29/2021 4:04:14 PM | ||||||||||||||||||||||||||||||||||||
| 467677 | 7/29/2021 4:03:26 PM | 7/29/2021 4:03:27 PM | IVR call:$41 | Received call for $569 for account undefined | 7/29/2021 4:03:27 PM | ||||||||||||||||||||||||||||||||||||
| 467675 | 7/29/2021 4:03:02 PM | 7/29/2021 4:03:03 PM | IVR call:$40 | Received call for $568 for account undefined | 7/29/2021 4:03:03 PM | ||||||||||||||||||||||||||||||||||||
| 467670 | 4793 | 7/29/2021 3:56:14 PM | 7/29/2021 3:56:16 PM | IVR call: balance | Received call for balance for account 10212024 undefined | 7 | 2 | 4052 | 78 | 78 | 7/29/2021 3:56:16 PM | ||||||||||||||||||||||||||||||
| 467605 | 8533 | 7/29/2021 2:59:25 PM | 7/29/2021 2:59:48 PM | IVR call: statement | Received call for statement for account 10283032 sent message: 1390 | 8 | 2 | 7526 | 79 | 79 | 7/29/2021 2:59:48 PM | 117119 | |||||||||||||||||||||||||||||
| 467582 | 7087 | 7/29/2021 2:17:02 PM | 7/29/2021 2:17:04 PM | IVR call: balance | Received call for balance for account 10176988 undefined | 7 | 2 | 6183 | 78 | 78 | 7/29/2021 2:17:04 PM | ||||||||||||||||||||||||||||||
| 467532 | 5182 | 7/29/2021 1:37:15 PM | 7/29/2021 1:37:17 PM | IVR call: balance | Received call for balance for account 10347861 undefined | 7 | 2 | 4365 | 78 | 78 | 7/29/2021 1:37:17 PM | ||||||||||||||||||||||||||||||
| 467524 | 8532 | 7/29/2021 1:32:29 PM | 7/29/2021 1:32:59 PM | IVR call: meter-reading | Received call for meter-reading for account 10419150 Meter reading: [1644] Meter type: [water] | 10 | 2 | 1638 | 81 | 81 | |||||||||||||||||||||||||||||||
| 467518 | 8531 | 7/29/2021 1:29:11 PM | 7/29/2021 1:29:40 PM | IVR call: statement | Received call for statement for account 10112133 sent message: 1389 | 8 | 2 | 7525 | 79 | 79 | 7/29/2021 1:29:40 PM | 117118 | |||||||||||||||||||||||||||||
| 467515 | 8531 | 7/29/2021 1:27:44 PM | 7/29/2021 1:27:45 PM | IVR call: balance | Received call for balance for account 10112133 undefined | 7 | 2 | 7525 | 78 | 78 | 7/29/2021 1:27:45 PM | ||||||||||||||||||||||||||||||
| 467496 | 8487 | 7/29/2021 1:22:54 PM | 7/29/2021 1:23:47 PM | IVR call: statement | Received call for statement for account 10047371 sent message: 1388 | 8 | 2 | 7484 | 79 | 79 | 7/29/2021 1:23:47 PM | 117117 | |||||||||||||||||||||||||||||
| 467490 | 8487 | 7/29/2021 1:20:35 PM | 7/29/2021 1:21:36 PM | IVR call: statement | Received call for statement for account 10047371 sent message: 1387 | 8 | 2 | 7484 | 79 | 79 | 7/29/2021 1:21:36 PM | 117116 | |||||||||||||||||||||||||||||
| 467486 | 7965 | 7/29/2021 1:18:11 PM | 7/29/2021 1:18:13 PM | IVR call: balance | Received call for balance for account 10063313 undefined | 7 | 2 | 7000 | 78 | 78 | 7/29/2021 1:18:13 PM | ||||||||||||||||||||||||||||||
| 467458 | 8530 | 7/29/2021 1:08:44 PM | 11/13/2021 10:10:14 AM | IVR call: statement | Received call for statement for account 10397712 sent message: 1386 | 4 | 2 | 1386 | 79 | [{"op":"R","uid":"17","un":"cwayitak","dt":"2021-11-13T10:09:59.665Z"}] | 79 | 17 | 11/13/2021 10:10:14 AM | 117115 | 17 | ||||||||||||||||||||||||||
| 467454 | 8530 | 7/29/2021 1:08:09 PM | 11/13/2021 10:09:49 AM | IVR call: balance | statement sent | 7 | 2 | 1386 | 78 | [{"op":"R","uid":"17","un":"cwayitak","dt":"2021-11-13T10:08:59.722Z"}] | 79 | 17 | 11/13/2021 10:09:49 AM | 17 | |||||||||||||||||||||||||||
| 467445 | 8529 | 7/29/2021 1:05:20 PM | 7/29/2021 1:05:22 PM | IVR call: balance | Received call for balance for account 10094301 undefined | 7 | 2 | 7524 | 78 | 78 | 7/29/2021 1:05:22 PM |