Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 468209 | 8544 | 7/30/2021 7:34:05 AM | 7/30/2021 7:34:06 AM | IVR call: balance | Received call for balance for account 10400211 undefined | 7 | 2 | 7536 | 78 | 78 | 7/30/2021 7:34:06 AM | ||||||||||||||||||||||||||||||
| 468208 | 7431 | 7/30/2021 7:34:01 AM | 7/30/2021 7:34:02 AM | IVR call: balance | Received call for balance for account 10024667 undefined | 7 | 2 | 6497 | 78 | 78 | 7/30/2021 7:34:02 AM | ||||||||||||||||||||||||||||||
| 468201 | 6965 | 7/30/2021 7:31:43 AM | 7/30/2021 7:31:44 AM | IVR call: balance | Received call for balance for account 10055334 undefined | 7 | 2 | 6064 | 78 | 78 | 7/30/2021 7:31:44 AM | ||||||||||||||||||||||||||||||
| 468189 | 8543 | 7/30/2021 7:27:18 AM | 7/30/2021 7:27:19 AM | IVR call: balance | Received call for balance for account 10359799 undefined | 7 | 2 | 7535 | 78 | 78 | 7/30/2021 7:27:19 AM | ||||||||||||||||||||||||||||||
| 468178 | 8543 | 7/30/2021 7:25:53 AM | 7/30/2021 7:25:54 AM | IVR call: balance | Received call for balance for account 10359799 undefined | 7 | 2 | 7535 | 78 | 78 | 7/30/2021 7:25:54 AM | ||||||||||||||||||||||||||||||
| 468171 | 7286 | 7/30/2021 7:24:14 AM | 7/30/2021 7:24:14 AM | IVR call: balance | Received call for balance for account 10038247 undefined | 7 | 2 | 6363 | 78 | 78 | 7/30/2021 7:24:14 AM | ||||||||||||||||||||||||||||||
| 468151 | 8542 | 7/30/2021 7:21:35 AM | 7/30/2021 7:21:53 AM | IVR call: statement | Received call for statement for account 10386672 sent message: 1397 | 8 | 2 | 7534 | 79 | 79 | 7/30/2021 7:21:53 AM | 117126 | |||||||||||||||||||||||||||||
| 468140 | 8542 | 7/30/2021 7:15:20 AM | 7/30/2021 7:15:22 AM | IVR call: balance | Received call for balance for account 10386672 undefined | 7 | 2 | 7534 | 78 | 78 | 7/30/2021 7:15:22 AM | ||||||||||||||||||||||||||||||
| 468125 | 7134 | 7/30/2021 7:09:06 AM | 7/30/2021 7:09:27 AM | IVR call: statement | Received call for statement for account 10395963 sent message: 1396 | 8 | 2 | 3521 | 79 | 79 | 7/30/2021 7:09:27 AM | 117125 | |||||||||||||||||||||||||||||
| 468089 | 7143 | 7/30/2021 7:02:49 AM | 7/30/2021 7:02:51 AM | IVR call: balance | Received call for balance for account 10025987 undefined | 7 | 2 | 6232 | 78 | 78 | 7/30/2021 7:02:51 AM | ||||||||||||||||||||||||||||||
| 468087 | 7443 | 7/30/2021 7:02:22 AM | 7/30/2021 7:02:24 AM | IVR call: balance | Received call for balance for account 10285607 undefined | 7 | 2 | 6508 | 78 | 78 | 7/30/2021 7:02:24 AM | ||||||||||||||||||||||||||||||
| 468075 | 8504 | 7/30/2021 6:59:42 AM | 7/30/2021 6:59:43 AM | IVR call: balance | Received call for balance for account 10357903 undefined | 7 | 2 | 7499 | 78 | 78 | 7/30/2021 6:59:43 AM | ||||||||||||||||||||||||||||||
| 468072 | 6876 | 7/30/2021 6:59:25 AM | 7/30/2021 6:59:26 AM | IVR call: balance | Received call for balance for account 10037001 undefined | 7 | 2 | 5987 | 78 | 78 | 7/30/2021 6:59:26 AM | ||||||||||||||||||||||||||||||
| 468070 | 7134 | 7/30/2021 6:58:49 AM | 7/30/2021 6:58:50 AM | IVR call: balance | Received call for balance for account 10395963 undefined | 7 | 2 | 3521 | 78 | 78 | 7/30/2021 6:58:50 AM | ||||||||||||||||||||||||||||||
| 7257 | 7/30/2021 6:57:20 AM | 1/19/2023 9:28:46 AM | Water query | High consumption<div><br></div><div>Possible leak,to phone consumer to check around the house for leaks.</div><div><br></div><div>QRC RESPONSE - QUERY CLOSED</div><div>Please check for possible internal leaks on the property and log a new query, upload the report from the plumber stating what was fixed, date and the address of the property for us to assist.</div> | 27 | 3 | 6337 | 5 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"34","un":"mcdonaldm","dt":"2021-07-30T06:55:46.243Z"}] | 1 | 67 | 1/19/2023 9:28:46 AM | 141630 | 7 | 7 | ||||||||||||||||||||||
| 468041 | 8541 | 7/30/2021 6:52:25 AM | 3/15/2023 8:06:06 AM | water query | consumer logged a water query 30th of November 2021.6 month policy apply Nov 2021 | 30 | 3 | 7533 | 2 | 23 | 78 | [{"op":"R","uid":"23","un":"bevins","dt":"2022-02-24T14:48:04.930Z"},{"op":"R","uid":"23","un":"bevins","dt":"2022-02-24T14:52:09.098Z"}] | 1 | 96 | 23 | 14 | |||||||||||||||||||||||||
| 468039 | 6876 | 7/30/2021 6:52:13 AM | 7/30/2021 6:52:13 AM | IVR call:$44 | Received call for $572 for account 10037001 | 5987 | 7/30/2021 6:52:13 AM | ||||||||||||||||||||||||||||||||||
| 468038 | 7440 | 7/30/2021 6:51:45 AM | 7/30/2021 6:51:46 AM | IVR call: balance | Received call for balance for account 10377099 undefined | 7 | 2 | 3432 | 78 | 78 | 7/30/2021 6:51:46 AM | ||||||||||||||||||||||||||||||
| 468036 | 8541 | 7/30/2021 6:51:31 AM | 7/30/2021 6:51:32 AM | IVR call: balance | Received call for balance for account 10353321 undefined | 7 | 2 | 7533 | 78 | 78 | 7/30/2021 6:51:32 AM | ||||||||||||||||||||||||||||||
| 468029 | 5032 | 7/30/2021 6:51:21 AM | 7/30/2021 6:51:21 AM | IVR call: balance | Received call for balance for account 10246239 undefined | 7 | 2 | 4215 | 78 | 78 | 7/30/2021 6:51:21 AM |