Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 8573 | 7/30/2021 11:07:54 AM | 3/28/2022 7:23:36 AM | Water query | High consumption<div>Call the consumer waiting for plumbers letter.</div><div>Journal processed and approved. Query resolved.</div> | 27 | 3 | 7563 | 13 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"34","un":"mcdonaldm","dt":"2021-07-30T11:06:20.310Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-06T11:59:45.196Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-06T12:59:08.800Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-14T10:59:22.190Z"}] | 1 | 96 | 214 | 3/28/2022 7:23:36 AM | 13 | 214 | ||||||||||||||||||||||
| 468631 | 6984 | 7/30/2021 11:01:19 AM | 7/30/2021 11:01:36 AM | IVR call: statement | Received call for statement for account 10347725 sent message: 1418 | 8 | 2 | 6082 | 79 | 79 | 7/30/2021 11:01:36 AM | 117147 | |||||||||||||||||||||||||||||
| 468629 | 6984 | 7/30/2021 11:00:24 AM | 7/30/2021 11:00:26 AM | IVR call: balance | Received call for balance for account 10347725 undefined | 7 | 2 | 6082 | 78 | 78 | 7/30/2021 11:00:26 AM | ||||||||||||||||||||||||||||||
| 468627 | 7917 | 7/30/2021 10:59:26 AM | 7/30/2021 10:59:28 AM | IVR call: balance | Received call for balance for account 10039137 undefined | 7 | 2 | 6954 | 78 | 78 | 7/30/2021 10:59:28 AM | ||||||||||||||||||||||||||||||
| 468622 | 8572 | 7/30/2021 10:55:54 AM | 7/30/2021 10:56:20 AM | IVR call: statement | Received call for statement for account 10385644 sent message: 1417 | 8 | 2 | 7561 | 79 | 79 | 7/30/2021 10:56:20 AM | 117146 | |||||||||||||||||||||||||||||
| 468621 | 8571 | 7/30/2021 10:55:12 AM | 7/30/2021 10:55:14 AM | IVR call: balance | Received call for balance for account 10367474 undefined | 7 | 2 | 7560 | 78 | 78 | 7/30/2021 10:55:14 AM | ||||||||||||||||||||||||||||||
| 8570 | 7/30/2021 10:49:02 AM | 9/26/2022 7:00:43 AM | Water query | High consumption<br/><b>Journal Number</b>: [562122]<br/><b>Journal Amount</b>: [-R10,555.57] | 27 | 3 | 7562 | 75 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"34","un":"mcdonaldm","dt":"2021-07-30T10:47:28.782Z"},{"op":"R","uid":"34","un":"mcdonaldm","dt":"2021-07-30T10:58:49.408Z"}] | 1 | 67 | 9/26/2022 7:00:14 AM | 3 | 3 | |||||||||||||||||||||||
| 468601 | 8569 | 7/30/2021 10:48:15 AM | 9/23/2021 12:27:10 PM | IVR call:$47 | Received call for $575 for account 10364938 | 7559 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-09-23T09:52:44.755Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-09-23T12:27:44.640Z"}] | 9/23/2021 12:27:10 PM | 2 | ||||||||||||||||||||||||||||||||
| 8568 | 7/30/2021 10:43:26 AM | 2/14/2022 10:56:22 AM | Water query | High consumption<div><br></div><div>Journal processed and approved. Query resolved.</div> | 27 | 3 | 7558 | 74 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"34","un":"mcdonaldm","dt":"2021-07-30T10:41:52.765Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-14T10:54:40.767Z"}] | 1 | 111 | 214 | 2/14/2022 10:56:22 AM | 172 | 214 | ||||||||||||||||||||||
| 8567 | 7/30/2021 10:41:56 AM | 7/30/2021 10:41:58 AM | 2 | [{"op":"R","uid":"34","un":"mcdonaldm","dt":"2021-07-30T10:40:22.771Z"}] | 34 | ||||||||||||||||||||||||||||||||||||
| 8566 | 7/30/2021 10:40:34 AM | 10/23/2022 8:24:59 AM | water query | high water consumption current reading 0415<div><b><u><br></u></b></div><div><b><u>QRC RESPONSE:</u></b> Water consumption dropped after 202109, there are no reports on front desk of operations done. Customer needs to advise and log a new query if they had any repairs done that resulted in the drop of consumption and attach the plumbers letter. Query closed.</div> | 27 | 3 | 7557 | 12 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"199","un":"siphokazin","dt":"2021-07-30T10:40:36.281Z"}] | 1 | 67 | 10/23/2022 8:24:59 AM | 8 | 8 | |||||||||||||||||||||||
| 468597 | 4518 | 7/30/2021 10:39:52 AM | 7/30/2021 10:39:54 AM | IVR call: balance | Received call for balance for account 10160838 undefined | 7 | 2 | 3847 | 78 | 78 | 7/30/2021 10:39:54 AM | ||||||||||||||||||||||||||||||
| 468596 | 8565 | 7/30/2021 10:37:25 AM | 7/30/2021 10:37:26 AM | IVR call: balance | Received call for balance for account 10343083 undefined | 7 | 2 | 7556 | 78 | 78 | 7/30/2021 10:37:26 AM | ||||||||||||||||||||||||||||||
| 468588 | 8562 | 7/30/2021 10:31:55 AM | 7/30/2021 10:32:22 AM | IVR call: statement | Received call for statement for account 10186067 sent message: 1416 | 8 | 2 | 7553 | 79 | 79 | 7/30/2021 10:32:22 AM | 117145 | |||||||||||||||||||||||||||||
| 468583 | 8564 | 7/30/2021 10:30:45 AM | 7/30/2021 10:31:08 AM | IVR call: statement | Received call for statement for account 10393806 sent message: 1415 | 8 | 2 | 7555 | 79 | 79 | 7/30/2021 10:31:08 AM | 117144 | |||||||||||||||||||||||||||||
| 468581 | 7219 | 7/30/2021 10:28:26 AM | 7/30/2021 10:28:27 AM | IVR call: balance | Received call for balance for account 10428062 undefined | 7 | 2 | 6302 | 78 | 78 | 7/30/2021 10:28:27 AM | ||||||||||||||||||||||||||||||
| 468580 | 4752 | 7/30/2021 10:26:14 AM | 7/30/2021 10:26:15 AM | IVR call: balance | Received call for balance for account 10036963 undefined | 7 | 2 | 4017 | 78 | 78 | 7/30/2021 10:26:15 AM | ||||||||||||||||||||||||||||||
| 468578 | 4752 | 7/30/2021 10:24:38 AM | 7/30/2021 10:24:39 AM | IVR call: balance | Received call for balance for account 10036963 undefined | 7 | 2 | 4017 | 78 | 78 | 7/30/2021 10:24:39 AM | ||||||||||||||||||||||||||||||
| 468575 | 8563 | 7/30/2021 10:21:02 AM | 7/30/2021 10:21:03 AM | IVR call: balance | Received call for balance for account 10414421 undefined | 7 | 2 | 7554 | 78 | 78 | 7/30/2021 10:21:03 AM | ||||||||||||||||||||||||||||||
| 8478 | 7/30/2021 10:13:26 AM | 9/11/2022 10:46:47 AM | Water query | High consumption<div><br></div><div>Query Resolved</div><div>2020/04 adjusted with a 06 month policy amendment.</div> | 27 | 3 | 7476 | 4 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"34","un":"mcdonaldm","dt":"2021-07-30T10:11:51.895Z"}] | 1 | 67 | 9/11/2022 10:46:47 AM | 3 | 3 |