Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 8676 | 8/3/2021 6:02:29 AM | 6/29/2022 11:50:12 AM | Water query | Consumer querying high water bill as she stays alone<div><br></div><div>Query resolved with leak adjustment</div> | 27 | 3 | 7656 | 17 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"41","un":"andilek","dt":"2021-08-03T06:00:52.785Z"}] | 1 | 67 | 6/29/2022 11:50:12 AM | 3 | 3 | |||||||||||||||||||||||
| 472192 | 7365 | 8/3/2021 5:47:12 AM | 8/3/2021 5:47:32 AM | IVR call: statement | Received call for statement for account 10430607 sent message: 1480 | 8 | 2 | 6439 | 79 | 79 | 8/3/2021 5:47:32 AM | 117209 | |||||||||||||||||||||||||||||
| 472190 | 8341 | 8/3/2021 5:31:27 AM | 8/3/2021 5:31:29 AM | IVR call: balance | Received call for balance for account 10417796 undefined | 7 | 2 | 7349 | 78 | 78 | 8/3/2021 5:31:29 AM | ||||||||||||||||||||||||||||||
| 472165 | 6508 | 8/3/2021 4:07:34 AM | 8/3/2021 4:08:01 AM | IVR call: statement | Received call for statement for account 10401510 sent message: 1479 | 8 | 2 | 5624 | 79 | 79 | 8/3/2021 4:08:01 AM | 117208 | |||||||||||||||||||||||||||||
| 472159 | 8675 | 8/2/2021 7:04:50 PM | 8/2/2021 7:04:52 PM | IVR call: balance | Received call for balance for account 10365068 undefined | 7 | 2 | 7655 | 78 | 78 | 8/2/2021 7:04:52 PM | ||||||||||||||||||||||||||||||
| 472157 | 6319 | 8/2/2021 6:53:46 PM | 8/2/2021 6:53:48 PM | IVR call: balance | Received call for balance for account 10348128 undefined | 7 | 2 | 5441 | 78 | 78 | 8/2/2021 6:53:48 PM | ||||||||||||||||||||||||||||||
| 472082 | 5180 | 8/2/2021 3:59:52 PM | 8/2/2021 3:59:53 PM | IVR call: balance | Received call for balance for account 10167866 undefined | 7 | 2 | 4363 | 78 | 78 | 8/2/2021 3:59:53 PM | ||||||||||||||||||||||||||||||
| 472079 | 5181 | 8/2/2021 3:58:48 PM | 8/2/2021 3:58:49 PM | IVR call: balance | Received call for balance for account 10167709 undefined | 7 | 2 | 4364 | 78 | 78 | 8/2/2021 3:58:49 PM | ||||||||||||||||||||||||||||||
| 472078 | 5181 | 8/2/2021 3:57:39 PM | 8/2/2021 3:57:41 PM | IVR call: balance | Received call for balance for account 10167709 undefined | 7 | 2 | 4364 | 78 | 78 | 8/2/2021 3:57:41 PM | ||||||||||||||||||||||||||||||
| 472062 | 6998 | 8/2/2021 3:45:24 PM | 8/2/2021 3:45:25 PM | IVR call: balance | Received call for balance for account 10407479 undefined | 7 | 2 | 6096 | 78 | 78 | 8/2/2021 3:45:25 PM | ||||||||||||||||||||||||||||||
| 472055 | 8674 | 8/2/2021 3:38:04 PM | 8/2/2021 3:38:24 PM | IVR call: meter-reading | Received call for meter-reading for account 10204703 Meter reading: [24964543] Meter type: [water] | 10 | 2 | 7654 | 81 | 81 | |||||||||||||||||||||||||||||||
| 472052 | 8674 | 8/2/2021 3:36:56 PM | 8/2/2021 3:37:17 PM | IVR call: statement | Received call for statement for account 10204703 sent message: 1478 | 8 | 2 | 7654 | 79 | 79 | 8/2/2021 3:37:17 PM | 117207 | |||||||||||||||||||||||||||||
| 472049 | 5181 | 8/2/2021 3:35:03 PM | 8/2/2021 3:35:04 PM | IVR call: balance | Received call for balance for account 10167709 undefined | 7 | 2 | 4364 | 78 | 78 | 8/2/2021 3:35:04 PM | ||||||||||||||||||||||||||||||
| 472046 | 5181 | 8/2/2021 3:34:08 PM | 8/2/2021 3:34:09 PM | IVR call: balance | Received call for balance for account 10167709 undefined | 7 | 2 | 4364 | 78 | 78 | 8/2/2021 3:34:09 PM | ||||||||||||||||||||||||||||||
| 472045 | 5181 | 8/2/2021 3:33:14 PM | 8/2/2021 3:33:16 PM | IVR call: balance | Received call for balance for account 10167709 undefined | 7 | 2 | 4364 | 78 | 78 | 8/2/2021 3:33:16 PM | ||||||||||||||||||||||||||||||
| 472042 | 5180 | 8/2/2021 3:31:46 PM | 8/2/2021 3:31:47 PM | IVR call: balance | Received call for balance for account 10167866 undefined | 7 | 2 | 4363 | 78 | 78 | 8/2/2021 3:31:47 PM | ||||||||||||||||||||||||||||||
| 472040 | 5180 | 8/2/2021 3:30:45 PM | 8/2/2021 3:30:47 PM | IVR call: balance | Received call for balance for account 10167866 undefined | 7 | 2 | 4363 | 78 | 78 | 8/2/2021 3:30:47 PM | ||||||||||||||||||||||||||||||
| 472029 | 4644 | 8/2/2021 3:11:12 PM | 8/2/2021 3:11:13 PM | IVR call: balance | Received call for balance for account 10154466 undefined | 7 | 2 | 3934 | 78 | 78 | 8/2/2021 3:11:13 PM | ||||||||||||||||||||||||||||||
| 472009 | 5327 | 8/2/2021 2:49:32 PM | 8/2/2021 2:49:34 PM | IVR call: balance | Received call for balance for account 10056095 undefined | 7 | 2 | 4495 | 78 | 78 | 8/2/2021 2:49:34 PM | ||||||||||||||||||||||||||||||
| 471985 | 8673 | 8/2/2021 2:33:54 PM | 8/2/2021 2:33:56 PM | IVR call: balance | Received call for balance for account 10421930 undefined | 7 | 2 | 1603 | 78 | 78 | 8/2/2021 2:33:56 PM |