Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 472761 | 8700 | 8/3/2021 9:41:45 AM | 8/3/2021 9:41:47 AM | IVR call: balance | Received call for balance for account 10429153 undefined | 7 | 2 | 7678 | 78 | 78 | 8/3/2021 9:41:47 AM | ||||||||||||||||||||||||||||||
| 472735 | 8699 | 8/3/2021 9:26:40 AM | 8/3/2021 9:26:41 AM | IVR call: balance | Received call for balance for account 10015486 undefined | 7 | 2 | 7677 | 78 | 78 | 8/3/2021 9:26:41 AM | ||||||||||||||||||||||||||||||
| 472729 | 8699 | 8/3/2021 9:24:49 AM | 8/3/2021 9:24:50 AM | IVR call: balance | Received call for balance for account 10015486 undefined | 7 | 2 | 7677 | 78 | 78 | 8/3/2021 9:24:50 AM | ||||||||||||||||||||||||||||||
| 472721 | 8277 | 8/3/2021 9:20:40 AM | 8/3/2021 9:20:41 AM | IVR call: balance | Received call for balance for account 10422061 undefined | 7 | 2 | 7285 | 78 | 78 | 8/3/2021 9:20:41 AM | ||||||||||||||||||||||||||||||
| 8698 | 8/3/2021 9:19:18 AM | 7/9/2022 10:28:49 AM | refuse collection reversal | request by consumer for reversal of service due to it not being collected by municipality.<div>QRC RESPONSE: REFUSE REVERSED</div> | 27 | 3 | 7676 | 11 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-08-03T09:19:20.773Z"}] | 4 | 106 | 7/9/2022 10:28:49 AM | 15 | 15 | |||||||||||||||||||||||
| 472690 | 7561 | 8/3/2021 9:12:24 AM | 8/3/2021 9:12:46 AM | IVR call: statement | Received call for statement for account 10033846 sent message: 1491 | 8 | 2 | 6611 | 79 | 79 | 8/3/2021 9:12:46 AM | 117220 | |||||||||||||||||||||||||||||
| 472669 | 5133 | 8/3/2021 9:02:50 AM | 8/3/2021 9:02:51 AM | IVR call: balance | Received call for balance for account 10057198 undefined | 7 | 2 | 4315 | 78 | 78 | 8/3/2021 9:02:51 AM | ||||||||||||||||||||||||||||||
| 472655 | 5402 | 8/3/2021 8:59:36 AM | 8/3/2021 8:59:37 AM | IVR call: balance | Received call for balance for account 10343335 undefined | 7 | 2 | 4569 | 78 | 78 | 8/3/2021 8:59:37 AM | ||||||||||||||||||||||||||||||
| 472631 | 8697 | 8/3/2021 8:50:16 AM | 8/3/2021 8:50:33 AM | IVR call: meter-reading | Received call for meter-reading for account 10286717 Meter reading: [79] Meter type: [water] | 10 | 2 | 7675 | 81 | 81 | |||||||||||||||||||||||||||||||
| 472614 | 8405 | 8/3/2021 8:46:43 AM | 8/3/2021 8:46:45 AM | IVR call: balance | Received call for balance for account 10407937 undefined | 7 | 2 | 7410 | 78 | 78 | 8/3/2021 8:46:45 AM | ||||||||||||||||||||||||||||||
| 472609 | 8696 | 8/3/2021 8:43:07 AM | 8/3/2021 8:43:29 AM | IVR call: statement | Received call for statement for account 10421297 sent message: 1490 | 8 | 2 | 7674 | 79 | 79 | 8/3/2021 8:43:29 AM | 117219 | |||||||||||||||||||||||||||||
| 472605 | 8696 | 8/3/2021 8:40:51 AM | 8/3/2021 8:40:53 AM | IVR call: balance | Received call for balance for account 10421297 undefined | 7 | 2 | 7674 | 78 | 78 | 8/3/2021 8:40:53 AM | ||||||||||||||||||||||||||||||
| 8694 | 8/3/2021 8:36:08 AM | 4/12/2022 9:47:18 AM | water query | water query | 3 | 4 | 23 | 1 | 50 | [{"op":"R","uid":"195","un":"asandap","dt":"2021-08-03T08:36:10.414Z"}] | 1 | 50 | 195 | ||||||||||||||||||||||||||||
| 472591 | 8695 | 8/3/2021 8:32:29 AM | 8/3/2021 8:32:31 AM | IVR call: balance | Received call for balance for account 10004954 undefined | 7 | 2 | 7672 | 78 | 78 | 8/3/2021 8:32:31 AM | ||||||||||||||||||||||||||||||
| 8693 | 8/3/2021 8:24:40 AM | 8/8/2021 6:01:37 AM | REFUSE CHARGE REVERSAL | REQUEST BY CONSUMER FOR REVERSAL DUE TO NON-COLLECTION BY MUNICIPALITY. | 3 | 7671 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-08-03T08:24:42.274Z"}] | 4 | 106 | 16 | |||||||||||||||||||||||||||
| 8692 | 8/3/2021 8:20:15 AM | 7/9/2022 9:41:12 AM | REFUSE CHARGE REVERSAL | REQUEST FOR REVERSAL,DUE TO NON-COLLECTION BY THE MUNICIPALITY.<div><br></div><div><br></div><div>QRC RESPONSE: Refuse collected by the Municipality.<br></div> | 27 | 3 | 7670 | 7 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-08-03T08:20:17.172Z"}] | 4 | 106 | 7/9/2022 9:41:12 AM | 15 | 15 | |||||||||||||||||||||||
| 472521 | 8691 | 8/3/2021 8:15:31 AM | 8/3/2021 8:15:59 AM | IVR call: statement | Received call for statement for account 10298418 sent message: 1489 | 8 | 2 | 7669 | 79 | 79 | 8/3/2021 8:15:59 AM | 117218 | |||||||||||||||||||||||||||||
| 472510 | 8690 | 8/3/2021 8:09:54 AM | 8/3/2021 8:10:20 AM | IVR call: statement | Received call for statement for account 10384740 sent message: 1488 | 8 | 2 | 7668 | 79 | 79 | 8/3/2021 8:10:20 AM | 117217 | |||||||||||||||||||||||||||||
| 8689 | 8/3/2021 7:59:57 AM | 3/28/2022 7:08:29 AM | charged purinitive tarrif for short period | charged purinitive tarrif for a short period. | 3 | 4 | 23 | 1 | 50 | [{"op":"R","uid":"195","un":"asandap","dt":"2021-08-03T07:59:58.832Z"}] | 1 | 50 | 195 | ||||||||||||||||||||||||||||
| 472462 | 5541 | 8/3/2021 7:59:07 AM | 8/3/2021 7:59:09 AM | IVR call: balance | Received call for balance for account 10169247 undefined | 7 | 2 | 4706 | 78 | 78 | 8/3/2021 7:59:09 AM |