Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 8722 | 8/3/2021 1:07:48 PM | 10/23/2022 7:10:14 AM | High Consumption | high consumption<div>QRC RESPONSE: Possible leak,awaiting plumbers letter.</div><div><br></div><div><b><u>QRC RESPONSE</u></b>: Query closed, if customer had any internal leaks repaired a new query must be logged and the invoice on repairs attached. There is no information on water works system of operations done.</div><div><br></div><div><br></div> | 27 | 3 | 7699 | 12 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-03T13:07:47.913Z"}] | 1 | 67 | 10/23/2022 7:10:14 AM | 8 | 8 | |||||||||||||||||||||||
| 473169 | 8721 | 8/3/2021 1:06:54 PM | 8/3/2021 1:06:55 PM | IVR call: balance | Received call for balance for account 10330209 undefined | 7 | 2 | 7698 | 78 | 78 | 8/3/2021 1:06:55 PM | ||||||||||||||||||||||||||||||
| 473166 | 8721 | 8/3/2021 1:05:51 PM | 8/3/2021 1:05:54 PM | IVR call: balance | Received call for balance for account 10330209 undefined | 7 | 2 | 7698 | 78 | 78 | 8/3/2021 1:05:54 PM | ||||||||||||||||||||||||||||||
| 473164 | 4880 | 8/3/2021 1:03:15 PM | 8/3/2021 1:03:16 PM | IVR call: balance | Received call for balance for account 10387905 undefined | 7 | 2 | 4077 | 78 | 78 | 8/3/2021 1:03:16 PM | ||||||||||||||||||||||||||||||
| 473160 | 7613 | 8/3/2021 12:59:38 PM | 8/3/2021 12:59:58 PM | IVR call: meter-reading | Received call for meter-reading for account 10381953 Meter reading: [02412856] Meter type: [water] | 10 | 2 | 6665 | 81 | 81 | |||||||||||||||||||||||||||||||
| 8720 | 8/3/2021 12:59:15 PM | 3/28/2022 7:07:05 AM | 6 months policy journal processed 202106 | 6 months policy journal processed 202106<br/><b>Journal Number</b>: [824490]<br/><b>Journal Amount</b>: [-R7,472.04] | 27 | 3 | 7697 | 15 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-03T12:59:55.974Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-11-02T06:29:36.169Z"}] | 1 | 101 | 3 | 3/28/2022 7:07:05 AM | 15 | 3 | ||||||||||||||||||||||
| 8719 | 8/3/2021 12:51:37 PM | 4/12/2022 9:47:18 AM | leak adjusted | Journal Done<br/><b>Journal Number</b>: [824487]<br/><b>Journal Amount</b>: [87243.76] | 27 | 3 | 7696 | 10 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"17","un":"cwayitak","dt":"2021-08-03T12:49:59.996Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-08-06T14:16:51.333Z"}] | 1 | 96 | 4/12/2022 9:47:18 AM | 10 | 2 | |||||||||||||||||||||||
| 8718 | 8/3/2021 12:49:37 PM | 4/12/2022 9:43:30 AM | leak cr done | Journal Done <br><b>Journal Number</b>: [824445]<div><br><div> Please note plumber's letter received by QRC.</div></div> | 24 | 3 | 7695 | 3 | 23 | 1 | 96 | [{"op":"R","uid":"17","un":"cwayitak","dt":"2021-08-03T12:48:00.462Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-15T06:37:42.041Z"}] | 1 | 96 | 230 | ||||||||||||||||||||||||||
| 473142 | 6760 | 8/3/2021 12:45:42 PM | 8/3/2021 12:46:01 PM | IVR call: meter-reading | Received call for meter-reading for account 10387161 Meter reading: [1197] Meter type: [water] | 10 | 2 | 5880 | 81 | 81 | |||||||||||||||||||||||||||||||
| 473140 | 8717 | 8/3/2021 12:44:13 PM | 8/3/2021 12:44:14 PM | IVR call: balance | Received call for balance for account 10174760 undefined | 7 | 2 | 7694 | 78 | 78 | 8/3/2021 12:44:14 PM | ||||||||||||||||||||||||||||||
| 473125 | 8717 | 8/3/2021 12:36:13 PM | 8/3/2021 12:36:15 PM | IVR call: balance | Received call for balance for account 10174760 undefined | 7 | 2 | 7694 | 78 | 78 | 8/3/2021 12:36:15 PM | ||||||||||||||||||||||||||||||
| 473122 | 8716 | 8/3/2021 12:34:37 PM | 8/3/2021 12:34:55 PM | IVR call: statement | Received call for statement for account 10281434 sent message: 1497 | 8 | 2 | 7693 | 79 | 79 | 8/3/2021 12:34:55 PM | 117226 | |||||||||||||||||||||||||||||
| 8715 | 8/3/2021 12:27:10 PM | 10/29/2022 8:20:34 AM | Previous owner | Transfer all charges to new owner's acc no: 10027667.<div><br></div><div><b><u>QRC RESPONSE: </u></b>Request has been sent to billing department to transfer the meters to the registered owner and all will be adjusted accordingly once the transfer has been done.</div> | 30 | 3 | 7692 | 4 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-08-03T12:25:33.615Z"}] | 6 | 107 | 8 | |||||||||||||||||||||||||
| 473090 | 4584 | 8/3/2021 12:11:12 PM | 8/3/2021 12:11:36 PM | IVR call: statement | Received call for statement for account 10279288 sent message: 1496 | 8 | 2 | 3901 | 79 | 79 | 8/3/2021 12:11:36 PM | 117225 | |||||||||||||||||||||||||||||
| 473088 | 4584 | 8/3/2021 12:10:12 PM | 8/3/2021 12:10:13 PM | IVR call: balance | Received call for balance for account 10279288 undefined | 7 | 2 | 3901 | 78 | 78 | 8/3/2021 12:10:13 PM | ||||||||||||||||||||||||||||||
| 473082 | 5265 | 8/3/2021 12:03:25 PM | 8/3/2021 12:03:26 PM | IVR call: balance | Received call for balance for account 10006267 undefined | 7 | 2 | 4440 | 78 | 78 | 8/3/2021 12:03:26 PM | ||||||||||||||||||||||||||||||
| 8714 | 8/3/2021 12:00:01 PM | 11/20/2022 9:50:01 AM | High Consumtpion | Current Reading - 4106.<div><br></div><div><b><u>QRC RESPONSE</u></b>: Account write offs cleared debt. Readings on smart meter follow, query resolved.</div> | 27 | 3 | 7691 | 5 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-03T12:00:00.697Z"}] | 1 | 67 | 11/20/2022 9:50:01 AM | 139872 | 8 | 8 | ||||||||||||||||||||||
| 473032 | 8713 | 8/3/2021 11:40:45 AM | 8/3/2021 11:41:06 AM | IVR call: statement | Received call for statement for account 10420813 sent message: 1495 | 8 | 2 | 7690 | 79 | 79 | 8/3/2021 11:41:06 AM | 117224 | |||||||||||||||||||||||||||||
| 473027 | 7982 | 8/3/2021 11:38:30 AM | 8/3/2021 11:38:31 AM | IVR call: balance | Received call for balance for account 10049331 undefined | 7 | 2 | 7016 | 78 | 78 | 8/3/2021 11:38:31 AM | ||||||||||||||||||||||||||||||
| 473025 | 7636 | 8/3/2021 11:38:01 AM | 8/3/2021 11:38:02 AM | IVR call: balance | Received call for balance for account 10313921 undefined | 7 | 2 | 6688 | 78 | 78 | 8/3/2021 11:38:02 AM |