Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 473592 | 8737 | 8/4/2021 7:28:44 AM | 8/4/2021 7:29:03 AM | IVR call: statement | Received call for statement for account 10000636 sent message: 1506 | 8 | 2 | 7712 | 79 | 79 | 8/4/2021 7:29:03 AM | 117235 | |||||||||||||||||||||||||||||
| 473590 | 8738 | 8/4/2021 7:27:46 AM | 8/4/2021 7:27:47 AM | IVR call: balance | Received call for balance for account 10199934 undefined | 7 | 2 | 7713 | 78 | 78 | 8/4/2021 7:27:47 AM | ||||||||||||||||||||||||||||||
| 473585 | 8737 | 8/4/2021 7:27:11 AM | 8/4/2021 7:27:31 AM | IVR call: statement | Received call for statement for account 10000636 sent message: 1505 | 8 | 2 | 7712 | 79 | 79 | 8/4/2021 7:27:31 AM | 117234 | |||||||||||||||||||||||||||||
| 473584 | 7851 | 8/4/2021 7:26:02 AM | 8/4/2021 7:26:03 AM | IVR call: balance | Received call for balance for account 10115296 undefined | 7 | 2 | 6892 | 78 | 78 | 8/4/2021 7:26:03 AM | ||||||||||||||||||||||||||||||
| 473573 | 8736 | 8/4/2021 7:22:51 AM | 8/4/2021 7:23:09 AM | IVR call: statement | Received call for statement for account 10172268 sent message: 1504 | 8 | 2 | 7711 | 79 | 79 | 8/4/2021 7:23:09 AM | 117233 | |||||||||||||||||||||||||||||
| 473568 | 8736 | 8/4/2021 7:18:44 AM | 8/4/2021 7:19:03 AM | IVR call: statement | Received call for statement for account 10172268 sent message: 1503 | 8 | 2 | 7711 | 79 | 79 | 8/4/2021 7:19:03 AM | 117232 | |||||||||||||||||||||||||||||
| 473551 | 4923 | 8/4/2021 7:09:00 AM | 8/4/2021 7:09:01 AM | IVR call: balance | Received call for balance for account 10410003 undefined | 7 | 2 | 4119 | 78 | 78 | 8/4/2021 7:09:01 AM | ||||||||||||||||||||||||||||||
| 473548 | 8735 | 8/4/2021 7:08:41 AM | 8/4/2021 7:09:57 AM | IVR call: statement | Received call for statement for account 10216657 sent message: 1502 | 8 | 2 | 7710 | 79 | 79 | 8/4/2021 7:09:57 AM | 117231 | |||||||||||||||||||||||||||||
| 473540 | 8667 | 8/4/2021 7:05:32 AM | 8/4/2021 7:05:34 AM | IVR call: balance | Received call for balance for account 10431187 undefined | 7 | 2 | 7648 | 78 | 78 | 8/4/2021 7:05:34 AM | ||||||||||||||||||||||||||||||
| 473533 | 8667 | 8/4/2021 7:04:04 AM | 8/4/2021 7:04:06 AM | IVR call: balance | Received call for balance for account 10431187 undefined | 7 | 2 | 7648 | 78 | 78 | 8/4/2021 7:04:06 AM | ||||||||||||||||||||||||||||||
| 473516 | 5133 | 8/4/2021 7:00:15 AM | 8/4/2021 7:00:16 AM | IVR call: balance | Received call for balance for account 10057198 undefined | 7 | 2 | 4315 | 78 | 78 | 8/4/2021 7:00:16 AM | ||||||||||||||||||||||||||||||
| 473510 | 5492 | 8/4/2021 6:55:57 AM | 8/4/2021 6:55:58 AM | IVR call: balance | Received call for balance for account 10063929 undefined | 7 | 2 | 4653 | 78 | 78 | 8/4/2021 6:55:58 AM | ||||||||||||||||||||||||||||||
| 473497 | 4923 | 8/4/2021 6:52:56 AM | 8/4/2021 6:52:56 AM | IVR call: balance | Received call for balance for account 10410003 undefined | 7 | 2 | 4119 | 78 | 78 | 8/4/2021 6:52:56 AM | ||||||||||||||||||||||||||||||
| 473496 | 4923 | 8/4/2021 6:52:04 AM | 8/4/2021 6:52:05 AM | IVR call: balance | Received call for balance for account 10410003 undefined | 7 | 2 | 4119 | 78 | 78 | 8/4/2021 6:52:05 AM | ||||||||||||||||||||||||||||||
| 473494 | 6379 | 8/4/2021 6:51:17 AM | 8/4/2021 6:51:17 AM | IVR call: balance | Received call for balance for account 10369913 undefined | 7 | 2 | 5496 | 78 | 78 | 8/4/2021 6:51:17 AM | ||||||||||||||||||||||||||||||
| 473493 | 4923 | 8/4/2021 6:51:11 AM | 8/4/2021 6:51:12 AM | IVR call: balance | Received call for balance for account 10410003 undefined | 7 | 2 | 4119 | 78 | 78 | 8/4/2021 6:51:12 AM | ||||||||||||||||||||||||||||||
| 473489 | 6379 | 8/4/2021 6:50:23 AM | 8/4/2021 6:50:24 AM | IVR call: balance | Received call for balance for account 10369913 undefined | 7 | 2 | 5496 | 78 | 78 | 8/4/2021 6:50:24 AM | ||||||||||||||||||||||||||||||
| 473485 | 8734 | 8/4/2021 6:49:28 AM | 8/4/2021 6:49:29 AM | IVR call: balance | Received call for balance for account 10209509 undefined | 7 | 2 | 7709 | 78 | 78 | 8/4/2021 6:49:29 AM | ||||||||||||||||||||||||||||||
| 473480 | 6379 | 8/4/2021 6:48:26 AM | 8/4/2021 6:48:28 AM | IVR call: balance | Received call for balance for account 10369913 undefined | 7 | 2 | 5496 | 78 | 78 | 8/4/2021 6:48:28 AM | ||||||||||||||||||||||||||||||
| 8733 | 8/4/2021 6:45:14 AM | 8/4/2021 6:47:23 AM | water Query | Consumer is complaining that she was over charged in June, please correct the account | 3 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"9","un":"masibuleley","dt":"2021-08-04T06:43:36.692Z"}] | 1 | 67 | 9 |