Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 8755 | 8/4/2021 1:08:47 PM | 11/23/2021 12:45:33 PM | LOG | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 74 | 2 | 23 | [{"op":"R","uid":"17","un":"cwayitak","dt":"2021-08-04T13:07:09.502Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T12:45:02.533Z"}] | 9 | 123 | 14 | 11/23/2021 12:45:33 PM | 172 | 14 | |||||||||||||||||||||||||
| 474032 | 7229 | 8/4/2021 1:01:28 PM | 8/4/2021 1:01:30 PM | IVR call: balance | Received call for balance for account 10071820 undefined | 7 | 2 | 6310 | 78 | 78 | 8/4/2021 1:01:30 PM | ||||||||||||||||||||||||||||||
| 8754 | 8/4/2021 12:44:52 PM | 4/12/2022 9:42:39 AM | 6 months policy journal processed 20210326 | 6 months policy journal processed 20210326<br><b>Journal Number</b>: [825071]<br><b>Journal Amount</b>: [-R841.16]<div><b>Query Leak</b> :Plumber's letter received.</div> | 30 | 3 | 7729 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-04T12:44:54.818Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-08-08T10:15:00.682Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-24T10:16:59.518Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-11-23T09:28:40.609Z"}] | 1 | 96 | 230 | 230 | |||||||||||||||||||||||||
| 8753 | 8/4/2021 12:37:31 PM | 9/11/2022 10:48:13 AM | water query | high water consumption<div><br></div><div>Query Resolved</div><div>2019/09 adjusted with a 06 month policy amendment</div> | 27 | 3 | 7728 | 17 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"199","un":"siphokazin","dt":"2021-08-04T12:35:53.083Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T12:43:22.631Z"}] | 1 | 101 | 14 | 9/11/2022 10:48:06 AM | 3 | 3 | ||||||||||||||||||||||
| 473994 | 7764 | 8/4/2021 12:32:25 PM | 8/4/2021 12:32:26 PM | IVR call:$70 | Received call for $598 for account 20107699 | 6811 | 8/4/2021 12:32:26 PM | ||||||||||||||||||||||||||||||||||
| 7623 | 8/4/2021 12:21:47 PM | 6/23/2022 2:35:12 PM | INTERIMS BILLED ON TWO METERS | INTERIMS BILLED ON TWO METERS<div><br></div><div>6months policy done</div><br/><b>Journal Number</b>: [439686]<br/><b>Journal Amount</b>: [210893.39] | 27 | 3 | 252 | 132 | 2 | 23 | 1 | 66 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-08-04T12:21:49.401Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-10-16T11:43:09.238Z"}] | 1 | 101 | 11 | 6/23/2022 2:35:01 PM | 2 | 2 | ||||||||||||||||||||||
| 8752 | 8/4/2021 12:21:31 PM | 3/28/2022 7:08:29 AM | water meter | <div>BSRA9129 shows that it was closed on the 20 may 2021 but it is still charging and there is also another meter 19095236</div><div>that was opened but its allocated in amalinda 10022255 the actual meter in the property is BSRA9129 with current reading 411.</div><div>Protected the account till 2021.11.05.</div><div><br></div><div>Journal processed and approved. Query resolved.</div> | 27 | 3 | 7727 | 6 | 4 | 23 | 1 | 85 | [{"op":"R","uid":"199","un":"siphokazin","dt":"2021-08-04T12:19:53.153Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-05T08:45:47.610Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-05T08:58:11.723Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-14T09:39:49.663Z"}] | 1 | 112 | 214 | 3/28/2022 7:08:29 AM | 6 | 214 | ||||||||||||||||||||||
| 473962 | 8751 | 8/4/2021 12:07:32 PM | 8/4/2021 12:08:02 PM | IVR call: statement | Received call for statement for account 10290603 sent message: 1516 | 8 | 2 | 7726 | 79 | 79 | 8/4/2021 12:08:02 PM | 117245 | |||||||||||||||||||||||||||||
| 1751 | 8/4/2021 12:03:09 PM | 3/28/2022 7:25:06 AM | 6 months policy journal processed 20210627 period | 6 months policy journal processed 20210627 period<br/><b>Journal Number</b>: [824970]<br/><b>Journal Amount</b>: [-R23,454.37] | 27 | 3 | 1674 | 17 | 2 | 23 | 2 | 101 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-04T12:03:11.649Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-08-18T10:09:09.337Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-08-18T10:10:35.599Z"}] | 2 | 101 | 3/28/2022 7:25:06 AM | 17 | 3 | |||||||||||||||||||||||
| 473948 | 8584 | 8/4/2021 11:49:56 AM | 8/4/2021 11:49:57 AM | IVR call: balance | Received call for balance for account 10384189 undefined | 7 | 2 | 7573 | 78 | 78 | 8/4/2021 11:49:57 AM | ||||||||||||||||||||||||||||||
| 473916 | 5495 | 8/4/2021 11:24:32 AM | 8/4/2021 11:24:34 AM | IVR call: balance | Received call for balance for account 10356684 undefined | 7 | 2 | 4658 | 78 | 78 | 8/4/2021 11:24:34 AM | ||||||||||||||||||||||||||||||
| 473891 | 8456 | 8/4/2021 10:56:45 AM | 8/4/2021 10:57:12 AM | IVR call: statement | Received call for statement for account 10245658 sent message: 1515 | 8 | 2 | 7456 | 79 | 79 | 8/4/2021 10:57:12 AM | 117244 | |||||||||||||||||||||||||||||
| 473887 | 7582 | 8/4/2021 10:53:38 AM | 8/4/2021 10:54:05 AM | IVR call: statement | Received call for statement for account 10181700 sent message: 1514 | 8 | 2 | 6633 | 79 | 79 | 8/4/2021 10:54:05 AM | 117243 | |||||||||||||||||||||||||||||
| 473881 | 8750 | 8/4/2021 10:51:32 AM | 8/4/2021 10:51:34 AM | IVR call: balance | Received call for balance for account 10206828 undefined | 7 | 2 | 7725 | 78 | 78 | 8/4/2021 10:51:34 AM | ||||||||||||||||||||||||||||||
| 473876 | 8750 | 8/4/2021 10:41:20 AM | 8/4/2021 10:41:22 AM | IVR call: balance | Received call for balance for account 10206828 undefined | 7 | 2 | 7725 | 78 | 78 | 8/4/2021 10:41:22 AM | ||||||||||||||||||||||||||||||
| 473867 | 7381 | 8/4/2021 10:31:36 AM | 8/4/2021 10:31:38 AM | IVR call: balance | Received call for balance for account 10028212 undefined | 7 | 2 | 6454 | 78 | 78 | 8/4/2021 10:31:38 AM | ||||||||||||||||||||||||||||||
| 473862 | 7381 | 8/4/2021 10:30:14 AM | 8/4/2021 10:30:15 AM | IVR call: balance | Received call for balance for account 10028212 undefined | 7 | 2 | 6454 | 78 | 78 | 8/4/2021 10:30:15 AM | ||||||||||||||||||||||||||||||
| 473855 | 8749 | 8/4/2021 10:26:53 AM | 8/4/2021 10:27:21 AM | IVR call: statement | Received call for statement for account 10432447 sent message: 1513 | 8 | 2 | 7724 | 79 | 79 | 8/4/2021 10:27:21 AM | 117242 | |||||||||||||||||||||||||||||
| 473843 | 8748 | 8/4/2021 10:14:52 AM | 8/4/2021 10:15:23 AM | IVR call: statement | Received call for statement for account 10401001 sent message: 1512 | 8 | 2 | 7723 | 79 | 79 | 8/4/2021 10:15:23 AM | 117241 | |||||||||||||||||||||||||||||
| 473842 | 8748 | 8/4/2021 10:13:59 AM | 8/4/2021 10:14:01 AM | IVR call: balance | Received call for balance for account 10401001 undefined | 7 | 2 | 7723 | 78 | 78 | 8/4/2021 10:14:01 AM |