Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 476086 | 8176 | 8/6/2021 2:59:50 PM | 8/6/2021 2:59:53 PM | IVR call: balance | Received call for balance for account 10354816 undefined | 7 | 2 | 7195 | 78 | 78 | 8/6/2021 2:59:53 PM | ||||||||||||||||||||||||||||||
| 476041 | 6319 | 8/6/2021 2:02:09 PM | 8/6/2021 2:02:11 PM | IVR call: balance | Received call for balance for account 10348128 undefined | 7 | 2 | 5441 | 78 | 78 | 8/6/2021 2:02:11 PM | ||||||||||||||||||||||||||||||
| 476040 | 8822 | 8/6/2021 1:57:59 PM | 8/6/2021 1:58:37 PM | IVR call: statement | Received call for statement for account 10243588 sent message: 1548 | 8 | 2 | 3257 | 79 | 79 | 8/6/2021 1:58:37 PM | 117277 | |||||||||||||||||||||||||||||
| 8821 | 8/6/2021 1:50:50 PM | 3/28/2022 7:23:36 AM | Incorrect Meter Number | Meter on site differs with meter on system.<div><br></div><div>site: 170885534 - reading 618</div> | 30 | 3 | 7787 | 4 | 23 | 1 | 98 | [{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-06T13:50:51.878Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-12T09:09:56.839Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T13:11:45.406Z"}] | 1 | 112 | 14 | 14 | |||||||||||||||||||||||||
| 476012 | 4555 | 8/6/2021 1:23:17 PM | 8/6/2021 1:23:45 PM | IVR call: statement | Received call for statement for account 10401989 sent message: 1547 | 8 | 2 | 3874 | 79 | 79 | 8/6/2021 1:23:45 PM | 117276 | |||||||||||||||||||||||||||||
| 476003 | 7832 | 8/6/2021 1:19:50 PM | 8/6/2021 1:19:52 PM | IVR call: balance | Received call for balance for account 10216144 undefined | 7 | 2 | 6873 | 78 | 78 | 8/6/2021 1:19:52 PM | ||||||||||||||||||||||||||||||
| 475983 | 5675 | 8/6/2021 1:07:50 PM | 8/6/2021 1:07:52 PM | IVR call: balance | Received call for balance for account 10398964 undefined | 7 | 2 | 4832 | 78 | 78 | 8/6/2021 1:07:52 PM | ||||||||||||||||||||||||||||||
| 475973 | 5493 | 8/6/2021 12:59:57 PM | 8/6/2021 12:59:59 PM | IVR call: balance | Received call for balance for account 10012081 undefined | 7 | 2 | 4655 | 78 | 78 | 8/6/2021 12:59:59 PM | ||||||||||||||||||||||||||||||
| 475970 | 5493 | 8/6/2021 12:54:43 PM | 8/6/2021 12:54:45 PM | IVR call: balance | Received call for balance for account 10012081 undefined | 7 | 2 | 4655 | 78 | 78 | 8/6/2021 12:54:45 PM | ||||||||||||||||||||||||||||||
| 475915 | 5627 | 8/6/2021 12:07:57 PM | 8/6/2021 12:07:59 PM | IVR call: balance | Received call for balance for account 10400287 undefined | 7 | 2 | 4786 | 78 | 78 | 8/6/2021 12:07:59 PM | ||||||||||||||||||||||||||||||
| 475910 | 8820 | 8/6/2021 12:01:12 PM | 8/6/2021 12:01:13 PM | IVR call: balance | Received call for balance for account 10038734 undefined | 7 | 2 | 7786 | 78 | 78 | 8/6/2021 12:01:13 PM | ||||||||||||||||||||||||||||||
| 8819 | 8/6/2021 11:55:01 AM | 11/23/2021 1:11:23 PM | leak adjustment | Journal Done<br/><b>Journal Number</b>: [825744] | 24 | 3 | 7785 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"17","un":"cwayitak","dt":"2021-08-06T11:53:21.503Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-13T08:54:30.231Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T13:11:16.453Z"}] | 1 | 96 | 14 | 14 | |||||||||||||||||||||||||
| 475900 | 5565 | 8/6/2021 11:45:29 AM | 8/6/2021 11:45:53 AM | IVR call: statement | Received call for statement for account 10005411 sent message: 1546 | 8 | 2 | 4730 | 79 | 79 | 8/6/2021 11:45:53 AM | 117275 | |||||||||||||||||||||||||||||
| 475890 | 5565 | 8/6/2021 11:42:32 AM | 8/6/2021 11:43:01 AM | IVR call: statement | Received call for statement for account 10005411 sent message: 1545 | 8 | 2 | 4730 | 79 | 79 | 8/6/2021 11:43:01 AM | 117274 | |||||||||||||||||||||||||||||
| 475887 | 5565 | 8/6/2021 11:41:40 AM | 8/6/2021 11:41:41 AM | IVR call: balance | Received call for balance for account 10005411 undefined | 7 | 2 | 4730 | 78 | 78 | 8/6/2021 11:41:41 AM | ||||||||||||||||||||||||||||||
| 475871 | 4727 | 8/6/2021 11:34:27 AM | 8/6/2021 11:34:30 AM | IVR call: balance | Received call for balance for account 10034184 undefined | 7 | 2 | 4002 | 78 | 78 | 8/6/2021 11:34:30 AM | ||||||||||||||||||||||||||||||
| 475861 | 8818 | 8/6/2021 11:30:18 AM | 8/6/2021 11:30:34 AM | IVR call: meter-reading | Received call for meter-reading for account 10342365 Meter reading: [1324] Meter type: [water] | 10 | 2 | 7784 | 81 | 81 | |||||||||||||||||||||||||||||||
| 8817 | 8/6/2021 11:25:49 AM | 10/27/2022 10:39:16 AM | Six Months Policy | <font face="Arial, Helvetica, sans-serif"><span style="font-size: 11px; letter-spacing: 1px; white-space: pre-wrap;">Meter Inspections requested by Waterworks and Macrocomm as there is no record of meter change to verify final reading. Readings reflect high usage. Midland Billing to assess readings due to readings changes, but also a possibility of an internal leak - 26.06.2022</span></font><div><font face="Arial, Helvetica, sans-serif"><span style="font-size: 11px; letter-spacing: 1px; white-space: pre-wrap;"><br></span></font></div><div><font face="Arial, Helvetica, sans-serif"><span style="font-size: 11px; letter-spacing: 1px; white-space: pre-wrap;">Do not qualify for 6 month policy</span></font></div> | 27 | 3 | 7783 | 15 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-06T11:25:50.922Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T13:10:42.830Z"}] | 1 | 101 | 14 | 10/27/2022 10:39:16 AM | 10 | 10 | ||||||||||||||||||||||
| 8816 | 8/6/2021 11:22:42 AM | 11/23/2021 1:10:15 PM | LOG | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 7782 | 8 | 4 | 23 | 1 | 85 | [{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-06T11:22:44.210Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T13:09:47.042Z"}] | 9 | 123 | 14 | 11/23/2021 1:10:15 PM | 8 | 14 | ||||||||||||||||||||||
| 475845 | 8815 | 8/6/2021 11:11:52 AM | 8/6/2021 11:11:54 AM | IVR call: balance | Received call for balance for account 10004076 undefined | 7 | 2 | 7781 | 78 | 78 | 8/6/2021 11:11:54 AM |