Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 478109 | 8865 | 8/10/2021 7:13:47 AM | 8/10/2021 7:13:48 AM | IVR call: balance | Received call for balance for account 10003608 undefined | 7 | 2 | 7825 | 78 | 78 | 8/10/2021 7:13:48 AM | ||||||||||||||||||||||||||||||
| 478096 | 8865 | 8/10/2021 7:11:37 AM | 8/10/2021 7:13:12 AM | IVR call:$81 | Received call for $614 for account 10003608 | 7825 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-08-10T07:15:11.621Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-08-10T07:15:25.175Z"}] | 8/10/2021 7:13:12 AM | 11 | ||||||||||||||||||||||||||||||||
| 478085 | 8864 | 8/10/2021 7:07:21 AM | 8/10/2021 7:08:11 AM | IVR call: statement | Received call for statement for account 20009892 sent message: 1560 | 8 | 2 | 7824 | 79 | 79 | 8/10/2021 7:08:11 AM | 117289 | |||||||||||||||||||||||||||||
| 8863 | 8/10/2021 6:57:44 AM | 3/28/2022 7:23:36 AM | query | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 7823 | 13 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"34","un":"mcdonaldm","dt":"2021-08-10T06:56:01.104Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T13:15:42.763Z"}] | 9 | 123 | 14 | 3/28/2022 7:23:36 AM | 13 | 14 | ||||||||||||||||||||||
| 478050 | 5798 | 8/10/2021 6:54:42 AM | 8/10/2021 6:54:44 AM | IVR call: balance | Received call for balance for account 10006609 undefined | 7 | 2 | 4945 | 78 | 78 | 8/10/2021 6:54:44 AM | ||||||||||||||||||||||||||||||
| 478047 | 5798 | 8/10/2021 6:53:50 AM | 8/10/2021 6:53:51 AM | IVR call: balance | Received call for balance for account 10006609 undefined | 7 | 2 | 4945 | 78 | 78 | 8/10/2021 6:53:51 AM | ||||||||||||||||||||||||||||||
| 478040 | 7910 | 8/10/2021 6:50:52 AM | 8/10/2021 6:50:54 AM | IVR call: balance | Received call for balance for account 10289919 undefined | 7 | 2 | 6948 | 78 | 78 | 8/10/2021 6:50:54 AM | ||||||||||||||||||||||||||||||
| 478029 | 5319 | 8/10/2021 6:48:23 AM | 8/10/2021 6:48:23 AM | IVR call:$80 | Received call for $613 for account 10100136 | 4489 | 8/10/2021 6:48:23 AM | ||||||||||||||||||||||||||||||||||
| 478019 | 5503 | 8/10/2021 6:44:25 AM | 8/10/2021 6:44:27 AM | IVR call: balance | Received call for balance for account 10007628 undefined | 7 | 2 | 4668 | 78 | 78 | 8/10/2021 6:44:27 AM | ||||||||||||||||||||||||||||||
| 478015 | 6011 | 8/10/2021 6:37:59 AM | 8/10/2021 6:38:01 AM | IVR call: balance | Received call for balance for account 10387628 undefined | 7 | 2 | 5146 | 78 | 78 | 8/10/2021 6:38:01 AM | ||||||||||||||||||||||||||||||
| 477968 | 7918 | 8/10/2021 6:06:43 AM | 8/10/2021 6:06:45 AM | IVR call: balance | Received call for balance for account 10005511 undefined | 7 | 2 | 6955 | 78 | 78 | 8/10/2021 6:06:45 AM | ||||||||||||||||||||||||||||||
| 477952 | 6098 | 8/10/2021 6:00:58 AM | 8/10/2021 6:01:18 AM | IVR call: statement | Received call for statement for account 10017588 sent message: 1559 | 8 | 2 | 5228 | 79 | 79 | 8/10/2021 6:01:18 AM | 117288 | |||||||||||||||||||||||||||||
| 477951 | 5583 | 8/10/2021 5:58:25 AM | 8/10/2021 5:58:27 AM | IVR call: balance | Received call for balance for account 10016606 undefined | 7 | 2 | 4748 | 78 | 78 | 8/10/2021 5:58:27 AM | ||||||||||||||||||||||||||||||
| 477949 | 8845 | 8/10/2021 5:52:21 AM | 8/10/2021 5:52:23 AM | IVR call: balance | Received call for balance for account 10396343 undefined | 7 | 2 | 7805 | 78 | 78 | 8/10/2021 5:52:23 AM | ||||||||||||||||||||||||||||||
| 477913 | 4659 | 8/10/2021 5:20:46 AM | 8/10/2021 5:20:48 AM | IVR call: balance | Received call for balance for account 10026455 undefined | 7 | 2 | 3944 | 78 | 78 | 8/10/2021 5:20:48 AM | ||||||||||||||||||||||||||||||
| 477844 | 8862 | 8/9/2021 4:33:58 PM | 8/10/2021 7:11:35 AM | IVR call: statement | Received call for statement for account 10423314 sent message: 1558 | 8 | 2 | 7822 | 79 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-08-10T07:13:25.662Z"}] | 79 | 8/10/2021 7:11:35 AM | 117287 | 173 | |||||||||||||||||||||||||||
| 477842 | 8861 | 8/9/2021 4:32:41 PM | 8/9/2021 4:33:07 PM | IVR call: statement | Received call for statement for account 10346441 sent message: 1557 | 8 | 2 | 7821 | 79 | 79 | 8/9/2021 4:33:07 PM | 117286 | |||||||||||||||||||||||||||||
| 477832 | 8717 | 8/9/2021 4:12:11 PM | 8/9/2021 4:12:13 PM | IVR call: balance | Received call for balance for account 10174760 undefined | 7 | 2 | 7694 | 78 | 78 | 8/9/2021 4:12:13 PM | ||||||||||||||||||||||||||||||
| 477831 | 8717 | 8/9/2021 4:11:38 PM | 8/9/2021 4:11:38 PM | IVR call:$79 | Received call for $612 for account 10174760 | 7694 | 8/9/2021 4:11:38 PM | ||||||||||||||||||||||||||||||||||
| 477813 | 6171 | 8/9/2021 3:05:21 PM | 8/9/2021 3:05:50 PM | IVR call: statement | Received call for statement for account 10016832 sent message: 1556 | 8 | 2 | 5299 | 79 | 79 | 8/9/2021 3:05:50 PM | 117285 |