Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 479108 | 7536 | 8/10/2021 4:13:44 PM | 8/10/2021 4:13:45 PM | IVR call: balance | Received call for balance for account 10310693 undefined | 7 | 2 | 6589 | 78 | 78 | 8/10/2021 4:13:45 PM | ||||||||||||||||||||||||||||||
| 479106 | 6319 | 8/10/2021 4:03:37 PM | 8/10/2021 4:03:39 PM | IVR call: balance | Received call for balance for account 10348128 undefined | 7 | 2 | 5441 | 78 | 78 | 8/10/2021 4:03:39 PM | ||||||||||||||||||||||||||||||
| 479077 | 8916 | 8/10/2021 3:24:02 PM | 8/10/2021 3:24:04 PM | IVR call: balance | Received call for balance for account 10045878 undefined | 7 | 2 | 7874 | 78 | 78 | 8/10/2021 3:24:04 PM | ||||||||||||||||||||||||||||||
| 479073 | 4551 | 8/10/2021 3:19:18 PM | 8/10/2021 3:19:20 PM | IVR call: balance | Received call for balance for account 10389764 undefined | 7 | 2 | 3872 | 78 | 78 | 8/10/2021 3:19:20 PM | ||||||||||||||||||||||||||||||
| 479071 | 4551 | 8/10/2021 3:17:55 PM | 8/10/2021 3:17:57 PM | IVR call: balance | Received call for balance for account 10389764 undefined | 7 | 2 | 3872 | 78 | 78 | 8/10/2021 3:17:57 PM | ||||||||||||||||||||||||||||||
| 478999 | 7965 | 8/10/2021 1:59:47 PM | 8/10/2021 1:59:48 PM | IVR call: balance | Received call for balance for account 10063313 undefined | 7 | 2 | 7000 | 78 | 78 | 8/10/2021 1:59:48 PM | ||||||||||||||||||||||||||||||
| 478984 | 8617 | 8/10/2021 1:51:45 PM | 8/10/2021 1:52:05 PM | IVR call: statement | Received call for statement for account 10375228 sent message: 1582 | 8 | 2 | 7601 | 79 | 79 | 8/10/2021 1:52:05 PM | 117311 | |||||||||||||||||||||||||||||
| 8915 | 8/10/2021 1:47:02 PM | 4/12/2022 9:42:39 AM | six Months Policy | please apply six months policy<div><br><table class="rich-table " id="baseForm:bem10024Table" border="0" cellpadding="0" cellspacing="0" style="margin: 0px; padding: 0px; border-width: 1px 0px 0px 1px; border-top-style: solid; border-right-style: initial; border-bottom-style: initial; border-left-style: solid; border-top-color: rgb(192, 192, 192); border-right-color: initial; border-bottom-color: initial; border-left-color: rgb(192, 192, 192); border-image: initial; font-family: Arial, Helvetica, sans-serif; empty-cells: show; border-collapse: collapse; border-radius: 4px; font-size: 11px; letter-spacing: 1px; white-space: pre-wrap; width: 713px;"><tbody id="baseForm:bem10024Table:tb" style="margin: 0px; padding: 0px; border: 0px;"><tr class="rich-table-row rich-table-firstrow n2j-odd" style="margin: 0px; padding: 0px; border: 0px; vertical-align: middle; height: 18px; background-color: rgb(241, 241, 241);"><td class="rich-table-cell " id="baseForm:bem10024Table:0:j_id105" width="87px" style="margin: 0px; padding: 0px; border-right-width: 1px; border-bottom-width: 1px; border-top-style: initial; border-left-style: initial; border-top-color: initial; border-right-color: rgb(192, 192, 192); border-bottom-color: rgb(192, 192, 192); border-left-color: initial; border-image: initial; font-family: Arial, Verdana, sans-serif; font-size: 11px; vertical-align: middle; height: 18px;"><span class="n2j-row-cell" style="margin: 0px; padding: 0px; border: 0px; font-family: "Courier New", Helvetica, sans-serif; white-space: pre; width: 80px;">2021/05/31</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:0:j_id108" width="23px" style="margin: 0px; padding: 0px; border-right-width: 1px; border-bottom-width: 1px; border-top-style: initial; border-left-style: initial; border-top-color: initial; border-right-color: rgb(192, 192, 192); border-bottom-color: rgb(192, 192, 192); border-left-color: initial; border-image: initial; font-family: Arial, Verdana, sans-serif; font-size: 11px; vertical-align: middle; height: 18px;"><span class="n2j-row-cell" style="margin: 0px; padding: 0px; border: 0px; font-family: "Courier New", Helvetica, sans-serif; white-space: pre; width: 24px;">3</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:0:j_id111" width="111px" style="margin: 0px; padding: 0px; border-right-width: 1px; border-bottom-width: 1px; border-top-style: initial; border-left-style: initial; border-top-color: initial; border-right-color: rgb(192, 192, 192); border-bottom-color: rgb(192, 192, 192); border-left-color: initial; border-image: initial; font-family: Arial, Verdana, sans-serif; font-size: 11px; vertical-align: middle; height: 18px; text-align: right;"><span class="n2j-row-cell" style="margin: 0px; padding: 0px; border: 0px; font-family: "Courier New", Helvetica, sans-serif; white-space: pre; width: 104px;">4678.000</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:0:j_id114" width="103px" style="margin: 0px; padding: 0px; border-right-width: 1px; border-bottom-width: 1px; border-top-style: initial; border-left-style: initial; border-top-color: initial; border-right-color: rgb(192, 192, 192); border-bottom-color: rgb(192, 192, 192); border-left-color: initial; border-image: initial; font-family: Arial, Verdana, sans-serif; font-size: 11px; vertical-align: middle; height: 18px; text-align: right;"><span class="n2j-row-cell" style="margin: 0px; padding: 0px; border: 0px; font-family: "Courier New", Helvetica, sans-serif; white-space: pre; width: 96px;">1.00000</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:0:j_id117" width="119px" style="margin: 0px; padding: 0px; border-right-width: 1px; border-bottom-width: 1px; border-top-style: initial; border-left-style: initial; border-top-color: initial; border-right-color: rgb(192, 192, 192); border-bottom-color: rgb(192, 192, 192); border-left-color: initial; border-image: initial; font-family: Arial, Verdana, sans-serif; font-size: 11px; vertical-align: middle; height: 18px; text-align: right;"><span class="n2j-row-cell" style="margin: 0px; padding: 0px; border: 0px; font-family: "Courier New", Helvetica, sans-serif; white-space: pre; width: 104px;">229.000</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:0:j_id120" width="28px" style="margin: 0px; padding: 0px; border-right-width: 1px; border-bottom-width: 1px; border-top-style: initial; border-left-style: initial; border-top-color: initial; border-right-color: rgb(192, 192, 192); border-bottom-color: rgb(192, 192, 192); border-left-color: initial; border-image: initial; font-family: Arial, Verdana, sans-serif; font-size: 11px; vertical-align: middle; height: 18px;"><span class="n2j-row-cell" style="margin: 0px; padding: 0px; border: 0px; font-family: "Courier New", Helvetica, sans-serif; white-space: pre; width: 8px;">C</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:0:j_id123" width="31px" style="margin: 0px; padding: 0px; border-right-width: 1px; border-bottom-width: 1px; border-top-style: initial; border-left-style: initial; border-top-color: initial; border-right-color: rgb(192, 192, 192); border-bottom-color: rgb(192, 192, 192); border-left-color: initial; border-image: initial; font-family: Arial, Verdana, sans-serif; font-size: 11px; vertical-align: middle; height: 18px;"><span class="n2j-row-cell" style="margin: 0px; padding: 0px; border: 0px; font-family: "Courier New", Helvetica, sans-serif; white-space: pre; width: 30px;"></span></td><td class="rich-table-cell " id="baseForm:bem10024Table:0:j_id126" width="87px" style="margin: 0px; padding: 0px; border-right-width: 1px; border-bottom-width: 1px; border-top-style: initial; border-left-style: initial; border-top-color: initial; border-right-color: rgb(192, 192, 192); border-bottom-color: rgb(192, 192, 192); border-left-color: initial; border-image: initial; font-family: Arial, Verdana, sans-serif; font-size: 11px; vertical-align: middle; height: 18px;"><span class="n2j-row-cell" style="margin: 0px; padding: 0px; border: 0px; font-family: "Courier New", Helvetica, sans-serif; white-space: pre; width: 80px;">2021/06/28</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:0:j_id129" width="50px" style="margin: 0px; padding: 0px; border-right-width: 1px; border-bottom-width: 1px; border-top-style: initial; border-left-style: initial; border-top-color: initial; border-right-color: rgb(192, 192, 192); border-bottom-color: rgb(192, 192, 192); border-left-color: initial; border-image: initial; font-family: Arial, Verdana, sans-serif; font-size: 11px; vertical-align: middle; height: 18px;"><span class="n2j-row-cell" style="margin: 0px; padding: 0px; border: 0px; font-family: "Courier New", Helvetica, sans-serif; white-space: pre; width: 48px;">3495</span></td></tr><tr class="rich-table-row n2j-even" style="margin: 0px; padding: 0px; border: 0px; vertical-align: middle; height: 18px;"><td class="rich-table-cell " id="baseForm:bem10024Table:1:j_id105" width="87px" style="margin: 0px; padding: 0px; border-right-width: 1px; border-bottom-width: 1px; border-top-style: initial; border-left-style: initial; border-top-color: initial; border-right-color: rgb(192, 192, 192); border-bottom-color: rgb(192, 192, 192); border-left-color: initial; border-image: initial; font-family: Arial, Verdana, sans-serif; font-size: 11px; vertical-align: middle; height: 18px;"><span class="n2j-row-cell" style="margin: 0px; padding: 0px; border: 0px; font-family: "Courier New", Helvetica, sans-serif; white-space: pre; width: 80px;">2020/06/29</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:1:j_id108" width="23px" style="margin: 0px; padding: 0px; border-right-width: 1px; border-bottom-width: 1px; border-top-style: initial; border-left-style: initial; border-top-color: initial; border-right-color: rgb(192, 192, 192); border-bottom-color: rgb(192, 192, 192); border-left-color: initial; border-image: initial; font-family: Arial, Verdana, sans-serif; font-size: 11px; vertical-align: middle; height: 18px;"><span class="n2j-row-cell" style="margin: 0px; padding: 0px; border: 0px; font-family: "Courier New", Helvetica, sans-serif; white-space: pre; width: 24px;">3</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:1:j_id111" width="111px" style="margin: 0px; padding: 0px; border-right-width: 1px; border-bottom-width: 1px; border-top-style: initial; border-left-style: initial; border-top-color: initial; border-right-color: rgb(192, 192, 192); border-bottom-color: rgb(192, 192, 192); border-left-color: initial; border-image: initial; font-family: Arial, Verdana, sans-serif; font-size: 11px; vertical-align: middle; height: 18px; text-align: right;"><span class="n2j-row-cell" style="margin: 0px; padding: 0px; border: 0px; font-family: "Courier New", Helvetica, sans-serif; white-space: pre; width: 104px;">4449.000</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:1:j_id114" width="103px" style="margin: 0px; padding: 0px; border-right-width: 1px; border-bottom-width: 1px; border-top-style: initial; border-left-style: initial; border-top-color: initial; border-right-color: rgb(192, 192, 192); border-bottom-color: rgb(192, 192, 192); border-left-color: initial; border-image: initial; font-family: Arial, Verdana, sans-serif; font-size: 11px; vertical-align: middle; height: 18px; text-align: right;"><span class="n2j-row-cell" style="margin: 0px; padding: 0px; border: 0px; font-family: "Courier New", Helvetica, sans-serif; white-space: pre; width: 96px;">1.00000</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:1:j_id117" width="119px" style="margin: 0px; padding: 0px; border-right-width: 1px; border-bottom-width: 1px; border-top-style: initial; border-left-style: initial; border-top-color: initial; border-right-color: rgb(192, 192, 192); border-bottom-color: rgb(192, 192, 192); border-left-color: initial; border-image: initial; font-family: Arial, Verdana, sans-serif; font-size: 11px; vertical-align: middle; height: 18px; text-align: right;"><span class="n2j-row-cell" style="margin: 0px; padding: 0px; border: 0px; font-family: "Courier New", Helvetica, sans-serif; white-space: pre; width: 104px;">39.000</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:1:j_id120" width="28px" style="margin: 0px; padding: 0px; border-right-width: 1px; border-bottom-width: 1px; border-top-style: initial; border-left-style: initial; border-top-color: initial; border-right-color: rgb(192, 192, 192); border-bottom-color: rgb(192, 192, 192); border-left-color: initial; border-image: initial; font-family: Arial, Verdana, sans-serif; font-size: 11px; vertical-align: middle; height: 18px;"><span class="n2j-row-cell" style="margin: 0px; padding: 0px; border: 0px; font-family: "Courier New", Helvetica, sans-serif; white-space: pre; width: 8px;">C</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:1:j_id123" width="31px" style="margin: 0px; padding: 0px; border-right-width: 1px; border-bottom-width: 1px; border-top-style: initial; border-left-style: initial; border-top-color: initial; border-right-color: rgb(192, 192, 192); border-bottom-color: rgb(192, 192, 192); border-left-color: initial; border-image: initial; font-family: Arial, Verdana, sans-serif; font-size: 11px; vertical-align: middle; height: 18px;"><span class="n2j-row-cell" style="margin: 0px; padding: 0px; border: 0px; font-family: "Courier New", Helvetica, sans-serif; white-space: pre; width: 30px;"></span></td><td class="rich-table-cell " id="baseForm:bem10024Table:1:j_id126" width="87px" style="margin: 0px; padding: 0px; border-right-width: 1px; border-bottom-width: 1px; border-top-style: initial; border-left-style: initial; border-top-color: initial; border-right-color: rgb(192, 192, 192); border-bottom-color: rgb(192, 192, 192); border-left-color: initial; border-image: initial; font-family: Arial, Verdana, sans-serif; font-size: 11px; vertical-align: middle; height: 18px;"><span class="n2j-row-cell" style="margin: 0px; padding: 0px; border: 0px; font-family: "Courier New", Helvetica, sans-serif; white-space: pre; width: 80px;">2020/07/25</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:1:j_id129" width="50px" style="margin: 0px; padding: 0px; border-right-width: 1px; border-bottom-width: 1px; border-top-style: initial; border-left-style: initial; border-top-color: initial; border-right-color: rgb(192, 192, 192); border-bottom-color: rgb(192, 192, 192); border-left-color: initial; border-image: initial; font-family: Arial, Verdana, sans-serif; font-size: 11px; vertical-align: middle; height: 18px;"><span class="n2j-row-cell" style="margin: 0px; padding: 0px; border: 0px; font-family: "Courier New", Helvetica, sans-serif; white-space: pre; width: 48px;">3495</span></td></tr></tbody></table></div> | 30 | 3 | 7873 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-10T13:47:04.138Z"},{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-11T07:35:49.514Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T13:33:01.451Z"}] | 1 | 101 | 14 | 14 | |||||||||||||||||||||||||
| 478974 | 7901 | 8/10/2021 1:40:36 PM | 8/10/2021 1:40:38 PM | IVR call: balance | Received call for balance for account 10048363 undefined | 7 | 2 | 6939 | 78 | 78 | 8/10/2021 1:40:38 PM | ||||||||||||||||||||||||||||||
| 478973 | 5538 | 8/10/2021 1:40:18 PM | 8/10/2021 1:40:19 PM | IVR call: balance | Received call for balance for account 10075937 undefined | 7 | 2 | 4704 | 78 | 78 | 8/10/2021 1:40:19 PM | ||||||||||||||||||||||||||||||
| 478972 | 5602 | 8/10/2021 1:38:56 PM | 8/10/2021 1:39:35 PM | IVR call: statement | Received call for statement for account 10014550 sent message: 1581 | 8 | 2 | 4762 | 79 | 79 | 8/10/2021 1:39:35 PM | 117310 | |||||||||||||||||||||||||||||
| 478969 | 8913 | 8/10/2021 1:36:43 PM | 8/10/2021 1:36:45 PM | IVR call: balance | Received call for balance for account 10341536 undefined | 7 | 2 | 7870 | 78 | 78 | 8/10/2021 1:36:45 PM | ||||||||||||||||||||||||||||||
| 8914 | 8/10/2021 1:36:25 PM | 3/28/2022 7:08:29 AM | LOG | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 7872 | 6 | 2 | 23 | 1 | 48 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-08-10T13:34:42.558Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T13:31:55.915Z"}] | 9 | 123 | 14 | 3/28/2022 7:08:29 AM | 6 | 14 | ||||||||||||||||||||||
| 478966 | 5993 | 8/10/2021 1:34:52 PM | 8/10/2021 1:35:54 PM | IVR call: statement | Received call for statement for account 20150133 sent message: 1580 | 8 | 2 | 5129 | 79 | 79 | 8/10/2021 1:35:54 PM | 117309 | |||||||||||||||||||||||||||||
| 478964 | 5993 | 8/10/2021 1:33:39 PM | 8/10/2021 1:33:41 PM | IVR call: balance | Received call for balance for account 20150133 undefined | 7 | 2 | 5129 | 78 | 78 | 8/10/2021 1:33:41 PM | ||||||||||||||||||||||||||||||
| 478949 | 8913 | 8/10/2021 1:28:13 PM | 8/10/2021 1:28:15 PM | IVR call: balance | Received call for balance for account 10341536 undefined | 7 | 2 | 7870 | 78 | 78 | 8/10/2021 1:28:15 PM | ||||||||||||||||||||||||||||||
| 8912 | 8/10/2021 1:27:23 PM | 12/1/2021 10:37:05 AM | SIX MONTHS POLICY | SIX MONTHS POLICY ADJUSTED<br/><b>Journal Number</b>: [BJ71830416]<br/><b>Journal Amount</b>: [64747.91] | 27 | 3 | 7871 | 75 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"15","un":"chumab","dt":"2021-08-10T13:25:40.402Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T13:30:51.468Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T13:31:06.655Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-12-01T10:36:51.529Z"}] | 1 | 101 | 2 | 12/1/2021 10:37:05 AM | 173 | 2 | ||||||||||||||||||||||
| 478948 | 8913 | 8/10/2021 1:27:07 PM | 8/10/2021 1:27:09 PM | IVR call: balance | Received call for balance for account 10341536 undefined | 7 | 2 | 7870 | 78 | 78 | 8/10/2021 1:27:09 PM | ||||||||||||||||||||||||||||||
| 8911 | 8/10/2021 1:25:50 PM | 11/23/2021 1:30:20 PM | SIX MONTHS POLICY | SIX MONTHS POLICY ADJUSTED<br/><b>Journal Number</b>: [BJ71830418] | 24 | 3 | 7869 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"15","un":"chumab","dt":"2021-08-10T13:24:07.584Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T13:30:13.795Z"}] | 1 | 101 | 14 | 14 | |||||||||||||||||||||||||
| 478945 | 8617 | 8/10/2021 1:25:37 PM | 8/10/2021 1:25:39 PM | IVR call: balance | Received call for balance for account 10375228 undefined | 7 | 2 | 7601 | 78 | 78 | 8/10/2021 1:25:39 PM |