Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
1079404 40405 2/28/2023 8:54:18 AM 2/28/2023 8:54:19 AM IVR call: balance Received call for balance for account 10245195 undefined 7 2 19676 78
1079398 40404 2/28/2023 8:53:22 AM 2/28/2023 8:53:23 AM IVR call: balance Received call for balance for account 10245195 undefined 7 2 19676 78
1079396 40403 2/28/2023 8:52:22 AM 2/28/2023 8:52:23 AM IVR call: balance Received call for balance for account 10268570 undefined 7 2 4439 78
40402 2/28/2023 8:51:30 AM 2/28/2023 8:52:35 AM water query six months policy kindly assist on this acc with six months policy see acc below<br><br>2017/03/14 3 8086.000 1.00000 421.000 C 2017/04/22&nbsp;<div>2016/08/15 3 7665.000 1.00000 107.000 C 2016/09/24<br><br></div> 23 3 31230 89 15 4 23 1 101 187 187
40401 2/28/2023 8:48:04 AM 4/17/2023 7:20:25 AM METER CHANGED AND OVERCHARGED ON BOTH OLD AND NEW METER METER CHANGED AND OVERCHARGED ON BOTH OLD AND NEW METER 30 3 31229 30 2 1 112 145464 30 30
1079376 40400 2/28/2023 8:46:37 AM 2/28/2023 8:46:38 AM IVR call:? Received call for ? for account 10422511 31228
1079377 40399 2/28/2023 8:46:23 AM 2/28/2023 8:46:25 AM IVR call: balance Received call for balance for account 10252641 undefined 7 2 6399 78
1079373 40398 2/28/2023 8:45:21 AM 2/28/2023 8:45:22 AM IVR call: balance Received call for balance for account 10252641 undefined 7 2 6399 78
1079350 40397 2/28/2023 8:37:56 AM 2/28/2023 8:38:11 AM IVR call: statement Received call for statement for account 10437075 sent message: 36428 8 2 26939 79
1079351 40396 2/28/2023 8:37:54 AM 2/28/2023 8:38:15 AM IVR call: statement Received call for statement for account 10438971 sent message: 36429 8 2 31227 79
1079346 40395 2/28/2023 8:37:02 AM 2/28/2023 8:37:04 AM IVR call: balance Received call for balance for account 10441268 undefined 7 2 28878 78
1079340 40394 2/28/2023 8:35:48 AM 2/28/2023 8:36:05 AM IVR call: statement Received call for statement for account 10048360 sent message: 36427 8 2 6560 79
1079337 40393 2/28/2023 8:34:57 AM 2/28/2023 8:34:58 AM IVR call: balance Received call for balance for account 10022828 undefined 7 2 9912 78
1079338 40392 2/28/2023 8:34:51 AM 2/28/2023 8:34:52 AM IVR call: balance Received call for balance for account 10048360 undefined 7 2 6560 78
1079336 40391 2/28/2023 8:34:33 AM 2/28/2023 8:34:34 AM IVR call: balance Received call for balance for account 10343766 undefined 7 2 22117 78
1079330 40390 2/28/2023 8:34:06 AM 2/28/2023 8:34:07 AM IVR call: balance Received call for balance for account 10402495 undefined 7 2 4105 78
1079332 40389 2/28/2023 8:34:00 AM 2/28/2023 8:34:02 AM IVR call: balance Received call for balance for account 10022221 undefined 7 2 5892 78
1079326 40388 2/28/2023 8:32:11 AM 2/28/2023 8:32:12 AM IVR call: balance Received call for balance for account 10022221 undefined 7 2 5892 78
1079324 40387 2/28/2023 8:31:20 AM 2/28/2023 8:31:21 AM IVR call: balance Received call for balance for account 10082282 undefined 7 2 31226 78
1079314 40386 2/28/2023 8:28:02 AM 2/28/2023 8:28:03 AM IVR call: balance Received call for balance for account 10348289 undefined 7 2 31225 78