Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 481078 | 7737 | 8/12/2021 9:39:10 AM | 8/12/2021 9:39:12 AM | IVR call: balance | Received call for balance for account 10355564 undefined | 7 | 2 | 6781 | 78 | 78 | 8/12/2021 9:39:12 AM | ||||||||||||||||||||||||||||||
| 8995 | 8/12/2021 9:35:57 AM | 3/28/2022 7:23:36 AM | Water leakage fixed | Consumer submitted affidavit stating that there was a leak it has been fixed on the 30 July 2021 | 30 | 3 | 7951 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"183","un":"pumezax","dt":"2021-08-12T09:34:12.396Z"},{"op":"R","uid":"183","un":"pumezax","dt":"2021-08-12T10:21:12.137Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T13:51:00.171Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T13:51:47.078Z"}] | 1 | 96 | 14 | 14 | |||||||||||||||||||||||||
| 8993 | 8/12/2021 9:19:26 AM | 6/19/2022 7:21:10 AM | Water charges incorrect | Kindly be advised that this erf belongs to a street between houses. kindly investigate if should be billed water. | 23 | 3 | 7950 | 2 | 1 | 1 | 48 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-08-12T09:19:28.689Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-12T09:22:30.629Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T13:50:20.949Z"}] | 1 | 112 | 14 | 13 | |||||||||||||||||||||||||
| 2356 | 8/12/2021 9:11:34 AM | 5/22/2022 10:47:04 AM | Meter Change | Replace water meter<div><br></div><div>Refer to Technical departments - WW</div> | 27 | 3 | 2111 | 17 | 4 | 23 | 1 | 100 | [{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-12T09:09:50.067Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T13:49:48.900Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-05-22T10:46:18.916Z"}] | 1 | 112 | 3 | 5/22/2022 10:47:04 AM | 17 | 3 | ||||||||||||||||||||||
| 481011 | 5450 | 8/12/2021 9:05:37 AM | 8/12/2021 9:06:00 AM | IVR call: statement | Received call for statement for account 10386784 sent message: 1612 | 8 | 2 | 4614 | 79 | 79 | 8/12/2021 9:06:00 AM | 117341 | |||||||||||||||||||||||||||||
| 480988 | 6156 | 8/12/2021 8:56:11 AM | 8/12/2021 8:56:12 AM | IVR call: balance | Received call for balance for account 10256707 undefined | 7 | 2 | 5284 | 78 | 78 | 8/12/2021 8:56:12 AM | ||||||||||||||||||||||||||||||
| 480982 | 8436 | 8/12/2021 8:55:06 AM | 8/12/2021 8:55:08 AM | IVR call: balance | Received call for balance for account 10405325 undefined | 7 | 2 | 7439 | 78 | 78 | 8/12/2021 8:55:08 AM | ||||||||||||||||||||||||||||||
| 480974 | 6978 | 8/12/2021 8:53:43 AM | 8/12/2021 8:53:45 AM | IVR call: balance | Received call for balance for account 10415201 undefined | 7 | 2 | 802 | 78 | 78 | 8/12/2021 8:53:45 AM | ||||||||||||||||||||||||||||||
| 480971 | 6024 | 8/12/2021 8:52:29 AM | 8/12/2021 8:52:31 AM | IVR call: balance | Received call for balance for account 10419490 undefined | 7 | 2 | 5158 | 78 | 78 | 8/12/2021 8:52:31 AM | ||||||||||||||||||||||||||||||
| 480970 | 6977 | 8/12/2021 8:51:47 AM | 8/12/2021 8:51:48 AM | IVR call: balance | Received call for balance for account 10389582 undefined | 7 | 2 | 6076 | 78 | 78 | 8/12/2021 8:51:48 AM | ||||||||||||||||||||||||||||||
| 480968 | 6125 | 8/12/2021 8:51:21 AM | 8/12/2021 8:51:22 AM | IVR call: balance | Received call for balance for account 10176944 undefined | 7 | 2 | 5257 | 78 | 78 | 8/12/2021 8:51:22 AM | ||||||||||||||||||||||||||||||
| 480969 | 6998 | 8/12/2021 8:51:06 AM | 8/12/2021 8:51:07 AM | IVR call: balance | Received call for balance for account 10407479 undefined | 7 | 2 | 6096 | 78 | 78 | 8/12/2021 8:51:07 AM | ||||||||||||||||||||||||||||||
| 480966 | 7022 | 8/12/2021 8:50:23 AM | 8/12/2021 8:50:23 AM | IVR call: balance | Received call for balance for account 10241647 undefined | 7 | 2 | 6120 | 78 | 78 | 8/12/2021 8:50:23 AM | ||||||||||||||||||||||||||||||
| 480963 | 7023 | 8/12/2021 8:49:47 AM | 8/12/2021 8:49:48 AM | IVR call: balance | Received call for balance for account 10377755 undefined | 7 | 2 | 6121 | 78 | 78 | 8/12/2021 8:49:48 AM | ||||||||||||||||||||||||||||||
| 480962 | 8992 | 8/12/2021 8:46:46 AM | 8/12/2021 8:46:48 AM | IVR call: balance | Received call for balance for account 10428796 undefined | 7 | 2 | 7949 | 78 | 78 | 8/12/2021 8:46:48 AM | ||||||||||||||||||||||||||||||
| 8991 | 8/12/2021 8:44:53 AM | 4/12/2022 9:47:18 AM | water | water leak | 30 | 3 | 7948 | 3 | 23 | 1 | 96 | [{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-12T08:43:08.754Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T13:49:07.328Z"}] | 1 | 96 | 14 | 14 | |||||||||||||||||||||||||
| 480942 | 6042 | 8/12/2021 8:39:35 AM | 8/12/2021 8:39:36 AM | IVR call: balance | Received call for balance for account 10182842 undefined | 7 | 2 | 5175 | 78 | 78 | 8/12/2021 8:39:36 AM | ||||||||||||||||||||||||||||||
| 480920 | 8989 | 8/12/2021 8:27:42 AM | 8/12/2021 8:28:01 AM | IVR call: statement | Received call for statement for account 10370068 sent message: 1611 | 8 | 2 | 7947 | 79 | 79 | 8/12/2021 8:28:01 AM | 117340 | |||||||||||||||||||||||||||||
| 480894 | 5627 | 8/12/2021 8:16:40 AM | 8/12/2021 8:16:42 AM | IVR call: balance | Received call for balance for account 10400287 undefined | 7 | 2 | 4786 | 78 | 78 | 8/12/2021 8:16:42 AM | ||||||||||||||||||||||||||||||
| 480888 | 5899 | 8/12/2021 8:15:02 AM | 8/12/2021 8:15:04 AM | IVR call: balance | Received call for balance for account 10043049 undefined | 7 | 2 | 5040 | 78 | 78 | 8/12/2021 8:15:04 AM |