Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
481655 9035 8/12/2021 3:43:31 PM 8/12/2021 3:43:34 PM IVR call: balance Received call for balance for account 10427765 undefined 7 2 7988 78 78 8/12/2021 3:43:34 PM
481592 7092 8/12/2021 2:54:02 PM 8/12/2021 2:54:04 PM IVR call: balance Received call for balance for account 10415591 undefined 7 2 6186 78 78 8/12/2021 2:54:04 PM
481589 7092 8/12/2021 2:52:28 PM 8/12/2021 2:52:51 PM IVR call: statement Received call for statement for account 10415591 sent message: 1638 8 2 6186 79 79 8/12/2021 2:52:51 PM 117367
481582 9034 8/12/2021 2:37:21 PM 8/12/2021 2:37:53 PM IVR call: statement Received call for statement for account 10050871 sent message: 1637 8 2 7987 79 79 8/12/2021 2:37:53 PM 117366
481555 8131 8/12/2021 2:21:38 PM 8/12/2021 2:21:38 PM IVR call:$93 Received call for $626 for account 10059741 7157 8/12/2021 2:21:38 PM
481526 6184 8/12/2021 2:00:04 PM 8/12/2021 2:00:23 PM IVR call: statement Received call for statement for account 20419169 sent message: 1636 8 2 5313 79 79 8/12/2021 2:00:23 PM 117365
481521 6184 8/12/2021 1:59:08 PM 8/12/2021 1:59:10 PM IVR call: balance Received call for balance for account 20419169 undefined 7 2 5313 78 78 8/12/2021 1:59:10 PM
481519 8670 8/12/2021 1:58:45 PM 8/12/2021 1:59:04 PM IVR call: statement Received call for statement for account 10421920 sent message: 1635 8 2 7651 79 79 8/12/2021 1:59:04 PM 117364
481515 6036 8/12/2021 1:56:18 PM 8/12/2021 1:56:46 PM IVR call: statement Received call for statement for account 10013536 sent message: 1634 8 2 5169 79 79 8/12/2021 1:56:46 PM 117363
481513 8/12/2021 1:54:34 PM 8/12/2021 1:54:34 PM IVR call:$92 Received call for $625 for account undefined 8/12/2021 1:54:34 PM
481512 9033 8/12/2021 1:53:24 PM 8/12/2021 1:53:57 PM IVR call: statement Received call for statement for account 10013635 undefined 7986 8/12/2021 1:53:57 PM
481510 9033 8/12/2021 1:52:39 PM 8/12/2021 1:52:40 PM IVR call: balance Received call for balance for account 10013635 undefined 7 2 7986 78 78 8/12/2021 1:52:40 PM
481509 9033 8/12/2021 1:52:02 PM 8/12/2021 1:52:03 PM IVR call: balance Received call for balance for account 10013635 undefined 7 2 7986 78 78 8/12/2021 1:52:03 PM
481481 6232 8/12/2021 1:38:26 PM 8/12/2021 1:38:43 PM IVR call: statement Received call for statement for account 10357896 sent message: 1633 8 2 5356 79 79 8/12/2021 1:38:43 PM 117362
481471 6319 8/12/2021 1:32:09 PM 8/12/2021 1:32:11 PM IVR call: balance Received call for balance for account 10348128 undefined 7 2 5441 78 78 8/12/2021 1:32:11 PM
481466 9032 8/12/2021 1:29:51 PM 8/12/2021 1:29:52 PM IVR call: balance Received call for balance for account 10036993 undefined 7 2 7985 78 78 8/12/2021 1:29:52 PM
481465 9031 8/12/2021 1:29:45 PM 8/12/2021 1:29:47 PM IVR call: balance Received call for balance for account 10388288 undefined 7 2 7983 78 78 8/12/2021 1:29:47 PM
9029 8/12/2021 1:29:26 PM 8/20/2021 7:27:20 AM 2 7984 [{"op":"R","uid":"21","un":"heinrichs","dt":"2021-08-12T13:29:28.884Z"},{"op":"R","uid":"30","un":"thembekilem","dt":"2021-08-20T07:27:24.154Z"},{"op":"R","uid":"30","un":"thembekilem","dt":"2021-08-20T07:27:31.599Z"}] 30
481464 9031 8/12/2021 1:29:18 PM 8/12/2021 1:29:20 PM IVR call: balance Received call for balance for account 10388288 undefined 7 2 7983 78 78 8/12/2021 1:29:20 PM
481460 9030 8/12/2021 1:28:31 PM 8/12/2021 1:28:33 PM IVR call: balance Received call for balance for account 10359827 undefined 7 2 7982 78 78 8/12/2021 1:28:33 PM