Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 482566 | 9084 | 8/13/2021 9:30:10 AM | 8/13/2021 9:30:11 AM | IVR call: balance | Received call for balance for account 10394764 undefined | 7 | 2 | 8031 | 78 | 78 | 8/13/2021 9:30:11 AM | ||||||||||||||||||||||||||||||
| 482562 | 6138 | 8/13/2021 9:29:00 AM | 8/13/2021 9:29:02 AM | IVR call: balance | Received call for balance for account 10386509 undefined | 7 | 2 | 5268 | 78 | 78 | 8/13/2021 9:29:02 AM | ||||||||||||||||||||||||||||||
| 482559 | 6265 | 8/13/2021 9:27:41 AM | 8/13/2021 9:28:01 AM | IVR call: statement | Received call for statement for account 10256255 sent message: 1665 | 8 | 2 | 5389 | 79 | 79 | 8/13/2021 9:28:01 AM | 117394 | |||||||||||||||||||||||||||||
| 482555 | 6209 | 8/13/2021 9:25:54 AM | 8/13/2021 9:26:24 AM | IVR call: statement | Received call for statement for account 10199817 sent message: 1664 | 8 | 2 | 5334 | 79 | 79 | 8/13/2021 9:26:24 AM | 117393 | |||||||||||||||||||||||||||||
| 482545 | 9082 | 8/13/2021 9:21:10 AM | 8/13/2021 9:21:23 AM | IVR call: statement | Received call for statement for account 10422697 undefined | 8030 | 8/13/2021 9:21:23 AM | ||||||||||||||||||||||||||||||||||
| 482541 | 5375 | 8/13/2021 9:20:36 AM | 8/13/2021 9:20:38 AM | IVR call: balance | Received call for balance for account 10006767 undefined | 7 | 2 | 4542 | 78 | 78 | 8/13/2021 9:20:38 AM | ||||||||||||||||||||||||||||||
| 9080 | 8/13/2021 9:20:33 AM | 3/28/2022 7:07:05 AM | INTEREST REVERSED 202011/202104 | CONSUMER WROTE EMAIL COMPLAINING OF HIGH PUNITIVE CHARGES, TO REVERSE INTEREST<br/><b>Journal Number</b>: [879948] | 24 | 3 | 8029 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"10","un":"mellozanef","dt":"2021-08-13T09:18:48.499Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T12:36:31.863Z"}] | 1 | 50 | 14 | 14 | |||||||||||||||||||||||||
| 482539 | 9079 | 8/13/2021 9:19:01 AM | 8/13/2021 9:19:22 AM | IVR call: statement | Received call for statement for account 10433144 sent message: 1663 | 8 | 2 | 8024 | 79 | 79 | 8/13/2021 9:19:22 AM | 117392 | |||||||||||||||||||||||||||||
| 482535 | 9079 | 8/13/2021 9:18:07 AM | 8/13/2021 9:18:07 AM | IVR call: balance | Received call for balance for account 10433144 undefined | 7 | 2 | 8024 | 78 | 78 | 8/13/2021 9:18:07 AM | ||||||||||||||||||||||||||||||
| 482528 | 9081 | 8/13/2021 9:16:20 AM | 8/13/2021 9:16:35 AM | IVR call: statement | Received call for statement for account 10415687 sent message: 1662 | 8 | 2 | 8028 | 79 | 79 | 8/13/2021 9:16:35 AM | 117391 | |||||||||||||||||||||||||||||
| 482527 | 5119 | 8/13/2021 9:16:10 AM | 8/13/2021 9:16:11 AM | IVR call: balance | Received call for balance for account 10380500 undefined | 7 | 2 | 4298 | 78 | 78 | 8/13/2021 9:16:11 AM | ||||||||||||||||||||||||||||||
| 482522 | 5944 | 8/13/2021 9:14:59 AM | 8/13/2021 9:15:00 AM | IVR call: balance | Received call for balance for account 10026262 undefined | 7 | 2 | 5082 | 78 | 78 | 8/13/2021 9:15:00 AM | ||||||||||||||||||||||||||||||
| 482515 | 5119 | 8/13/2021 9:14:01 AM | 8/13/2021 9:14:20 AM | IVR call: statement | Received call for statement for account 10380500 sent message: 1661 | 8 | 2 | 4298 | 79 | 79 | 8/13/2021 9:14:20 AM | 117390 | |||||||||||||||||||||||||||||
| 482514 | 5944 | 8/13/2021 9:13:55 AM | 8/13/2021 9:13:56 AM | IVR call: balance | Received call for balance for account 10026262 undefined | 7 | 2 | 5082 | 78 | 78 | 8/13/2021 9:13:56 AM | ||||||||||||||||||||||||||||||
| 9078 | 8/13/2021 9:09:45 AM | 8/13/2021 9:12:45 AM | ADJUSTMENT REVIEW | Adjustment processed but to be reviewed. | 30 | 2 | 8027 | 77 | [{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-13T09:07:58.217Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-13T09:08:54.939Z"}] | 77 | 214 | ||||||||||||||||||||||||||||||
| 482493 | 9079 | 8/13/2021 9:09:07 AM | 8/13/2021 9:09:08 AM | IVR call: balance | Received call for balance for account 10433144 undefined | 7 | 2 | 8024 | 78 | 78 | 8/13/2021 9:09:08 AM | ||||||||||||||||||||||||||||||
| 482483 | 8696 | 8/13/2021 9:07:26 AM | 8/13/2021 9:07:47 AM | IVR call: statement | Received call for statement for account 10421297 sent message: 1660 | 8 | 2 | 7674 | 79 | 79 | 8/13/2021 9:07:47 AM | 117389 | |||||||||||||||||||||||||||||
| 9075 | 8/13/2021 9:06:08 AM | 10/27/2022 10:31:48 AM | Water | does not qualify for 6 month policy | 27 | 3 | 8023 | 15 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-13T09:06:10.795Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T12:37:11.537Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T12:38:08.525Z"}] | 1 | 101 | 14 | 10/27/2022 10:31:48 AM | 10 | 10 | ||||||||||||||||||||||
| 482458 | 8787 | 8/13/2021 9:02:45 AM | 8/13/2021 9:02:46 AM | IVR call: balance | Received call for balance for account 10406868 undefined | 7 | 2 | 7761 | 78 | 78 | 8/13/2021 9:02:46 AM | ||||||||||||||||||||||||||||||
| 482447 | 5690 | 8/13/2021 9:00:26 AM | 8/13/2021 9:00:49 AM | IVR call: statement | Received call for statement for account 10267989 sent message: 1659 | 8 | 2 | 4844 | 79 | 79 | 8/13/2021 9:00:49 AM | 117388 |