Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1079903 | 40482 | 2/28/2023 12:40:04 PM | 2/28/2023 12:40:31 PM | IVR call: statement | Received call for statement for account 10235613 sent message: 36503 | 8 | 2 | 31250 | 79 | ||||||||||||||||||||||||||||||||
| 1079898 | 40481 | 2/28/2023 12:38:34 PM | 2/28/2023 12:38:35 PM | IVR call: balance | Received call for balance for account 10378320 undefined | 7 | 2 | 31249 | 78 | ||||||||||||||||||||||||||||||||
| 1079871 | 40479 | 2/28/2023 12:24:44 PM | 2/28/2023 12:25:05 PM | IVR call: statement | Received call for statement for account 10369787 sent message: 36502 | 8 | 2 | 5004 | 79 | ||||||||||||||||||||||||||||||||
| 1079865 | 40478 | 2/28/2023 12:22:55 PM | 2/28/2023 12:22:56 PM | IVR call: balance | Received call for balance for account 10429645 undefined | 7 | 2 | 31248 | 78 | ||||||||||||||||||||||||||||||||
| 1079864 | 40477 | 2/28/2023 12:22:03 PM | 2/28/2023 12:22:04 PM | IVR call: balance | Received call for balance for account 10072391 undefined | 7 | 2 | 31247 | 78 | ||||||||||||||||||||||||||||||||
| 1079863 | 40476 | 2/28/2023 12:19:06 PM | 2/28/2023 12:19:07 PM | IVR call: balance | Received call for balance for account 10347281 undefined | 7 | 2 | 21458 | 78 | ||||||||||||||||||||||||||||||||
| 40473 | 2/28/2023 12:04:42 PM | 3/12/2023 11:23:01 AM | Water | I m always getting REF. Number. They not fixing the acc. | 27 | 3 | 6682 | 17 | 2 | 23 | 1 | 111 | 3/12/2023 11:23:01 AM | 214 | 3122 | 214 | |||||||||||||||||||||||||
| 40473 | 2/28/2023 12:01:55 PM | 3/12/2023 11:28:56 AM | Water | 2 water meters reading on one account for one house. On the 17th July 2021 , Saturday , they replace a new meter but they didn't remove the old meter on my account. I m paying for two meters, nd I m a pensioner. Every month , i have to look for money to pay acc., Sassa pays too little for a month. Nd the rates is too high for pensioner. Please reduce the rates. . . <div><br></div><div>I m always getting ref numbers. They are not fixing my acc.<b> (This part of information is from query ref#96900 which was closed as four queries were opened under the same account number) </b></div><div><br></div><div>I m a pensioner please reduce rates<b> (This part of information is from query ref#96950 which was closed as four queries were opened under the same account number)</b></div><div><b><br></b></div><div>Please reduce rates, I m a SASSA pensioner<b> (This part of information is from query ref#96951 which was closed as four queries were opened under the same account numbe</b>r)</div> | 23 | 3 | 6682 | 17 | 2 | 23 | 1 | 111 | 3122 | 214 | |||||||||||||||||||||||||||
| 1079840 | 40474 | 2/28/2023 11:58:51 AM | 2/28/2023 11:59:08 AM | IVR call: statement | Received call for statement for account 10350200 sent message: 36495 | 8 | 2 | 16200 | 79 | ||||||||||||||||||||||||||||||||
| 40472 | 2/28/2023 11:56:25 AM | 2/28/2023 12:03:35 PM | water | CONSUMER HAS BEEN TAKEN WATER READINGS 10476 ON THE 31/01/2023 PLEASE SEE ATTACHED CCAN YOU PLEASE TRASNFER WATER METER VTO THE OWNERS ACCOUNT HE IS COMPLAING THAT HIS BEEN COMING FOR THE TRANSFER SINCE 2018 NOTHING HAS BEEN DONE.SEE ATTCHED LETTER OF COMPLAINT.<div><br></div> | 6 | 3 | 31246 | 114 | 17 | 3 | 23 | 1 | 112 | 201 | 201 | ||||||||||||||||||||||||||
| 1079832 | 40471 | 2/28/2023 11:51:32 AM | 2/28/2023 11:51:33 AM | IVR call: balance | Received call for balance for account 10364185 undefined | 7 | 2 | 14709 | 78 | ||||||||||||||||||||||||||||||||
| 1079827 | 40470 | 2/28/2023 11:49:18 AM | 2/28/2023 11:49:19 AM | IVR call: balance | Received call for balance for account 10025611 undefined | 7 | 2 | 6784 | 78 | ||||||||||||||||||||||||||||||||
| 1079810 | 40469 | 2/28/2023 11:36:46 AM | 2/28/2023 11:36:47 AM | IVR call: balance | Received call for balance for account 10437903 undefined | 7 | 2 | 25751 | 78 | ||||||||||||||||||||||||||||||||
| 1079808 | 40468 | 2/28/2023 11:34:08 AM | 2/28/2023 11:34:25 AM | IVR call: statement | Received call for statement for account 10075350 sent message: 36492 | 8 | 2 | 5884 | 79 | ||||||||||||||||||||||||||||||||
| 1079805 | 40467 | 2/28/2023 11:33:38 AM | 2/28/2023 11:33:39 AM | IVR call: balance | Received call for balance for account 10263636 undefined | 7 | 2 | 20680 | 78 | ||||||||||||||||||||||||||||||||
| 1079804 | 40466 | 2/28/2023 11:33:16 AM | 2/28/2023 11:33:17 AM | IVR call: balance | Received call for balance for account 10075350 undefined | 7 | 2 | 5884 | 78 | ||||||||||||||||||||||||||||||||
| 1079801 | 40465 | 2/28/2023 11:32:20 AM | 2/28/2023 11:32:21 AM | IVR call: balance | Received call for balance for account 10162754 undefined | 7 | 2 | 6491 | 78 | ||||||||||||||||||||||||||||||||
| 1079798 | 40464 | 2/28/2023 11:31:21 AM | 2/28/2023 11:31:22 AM | IVR call: balance | Received call for balance for account 10162754 undefined | 7 | 2 | 6491 | 78 | ||||||||||||||||||||||||||||||||
| 1079778 | 40463 | 2/28/2023 11:22:57 AM | 2/28/2023 11:23:14 AM | IVR call: statement | Received call for statement for account 10025677 sent message: 36491 | 8 | 2 | 5023 | 79 | ||||||||||||||||||||||||||||||||
| 1079777 | 40462 | 2/28/2023 11:22:12 AM | 2/28/2023 11:22:13 AM | IVR call: balance | Received call for balance for account 20336811 undefined | 7 | 2 | 7153 | 78 |