Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 9380 | 8/18/2021 6:41:06 AM | 11/21/2021 9:14:51 AM | Empty | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 8293 | 75 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-08-18T06:39:20.368Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T09:14:01.182Z"}] | 9 | 123 | 14 | 11/21/2021 9:14:51 AM | 173 | 14 | ||||||||||||||||||||||
| 487416 | 9379 | 8/18/2021 6:36:59 AM | 8/18/2021 6:37:01 AM | IVR call: balance | Received call for balance for account 10430384 undefined | 7 | 2 | 8292 | 78 | 78 | 8/18/2021 6:37:01 AM | ||||||||||||||||||||||||||||||
| 487407 | 5093 | 8/18/2021 6:33:08 AM | 8/18/2021 6:33:42 AM | IVR call: statement | Received call for statement for account 10286033 sent message: 1783 | 8 | 2 | 1126 | 79 | 79 | 8/18/2021 6:33:42 AM | 117512 | |||||||||||||||||||||||||||||
| 487346 | 5627 | 8/18/2021 5:51:28 AM | 8/18/2021 5:51:30 AM | IVR call: balance | Received call for balance for account 10400287 undefined | 7 | 2 | 4786 | 78 | 78 | 8/18/2021 5:51:30 AM | ||||||||||||||||||||||||||||||
| 487320 | 8109 | 8/18/2021 5:04:48 AM | 8/18/2021 5:05:09 AM | IVR call: statement | Received call for statement for account 10358592 sent message: 1782 | 8 | 2 | 7138 | 79 | 79 | 8/18/2021 5:05:09 AM | 117511 | |||||||||||||||||||||||||||||
| 487314 | 6885 | 8/18/2021 4:43:23 AM | 8/18/2021 4:43:25 AM | IVR call: balance | Received call for balance for account 10431106 undefined | 7 | 2 | 5996 | 78 | 78 | 8/18/2021 4:43:25 AM | ||||||||||||||||||||||||||||||
| 487305 | 7413 | 8/18/2021 4:07:40 AM | 8/18/2021 4:07:42 AM | IVR call: balance | Received call for balance for account 10280372 undefined | 7 | 2 | 6481 | 78 | 78 | 8/18/2021 4:07:42 AM | ||||||||||||||||||||||||||||||
| 487299 | 9378 | 8/17/2021 8:48:49 PM | 8/17/2021 8:48:50 PM | IVR call: balance | Received call for balance for account 10384641 undefined | 7 | 2 | 8291 | 78 | 78 | 8/17/2021 8:48:50 PM | ||||||||||||||||||||||||||||||
| 487298 | 9378 | 8/17/2021 8:48:09 PM | 8/17/2021 8:48:11 PM | IVR call: balance | Received call for balance for account 10384641 undefined | 7 | 2 | 8291 | 78 | 78 | 8/17/2021 8:48:11 PM | ||||||||||||||||||||||||||||||
| 487288 | 7994 | 8/17/2021 7:31:24 PM | 8/17/2021 7:31:25 PM | IVR call: balance | Received call for balance for account 10365242 undefined | 7 | 2 | 7027 | 78 | 78 | 8/17/2021 7:31:25 PM | ||||||||||||||||||||||||||||||
| 487285 | 6655 | 8/17/2021 6:53:24 PM | 8/17/2021 6:53:26 PM | IVR call: balance | Received call for balance for account 10271722 undefined | 7 | 2 | 5776 | 78 | 78 | 8/17/2021 6:53:26 PM | ||||||||||||||||||||||||||||||
| 487281 | 9377 | 8/17/2021 6:13:47 PM | 8/17/2021 6:14:11 PM | IVR call: statement | Received call for statement for account 10374501 sent message: 1781 | 8 | 2 | 8290 | 79 | 79 | 8/17/2021 6:14:11 PM | 117510 | |||||||||||||||||||||||||||||
| 487267 | 7645 | 8/17/2021 5:28:38 PM | 8/17/2021 5:28:39 PM | IVR call: balance | Received call for balance for account 10249889 undefined | 7 | 2 | 6696 | 78 | 78 | 8/17/2021 5:28:39 PM | ||||||||||||||||||||||||||||||
| 487266 | 5081 | 8/17/2021 5:26:21 PM | 8/17/2021 5:26:23 PM | IVR call: balance | Received call for balance for account 10356695 undefined | 7 | 2 | 4261 | 78 | 78 | 8/17/2021 5:26:23 PM | ||||||||||||||||||||||||||||||
| 487261 | 5253 | 8/17/2021 5:19:59 PM | 8/17/2021 5:20:18 PM | IVR call: statement | Received call for statement for account 10426562 sent message: 1780 | 8 | 2 | 4428 | 79 | 79 | 8/17/2021 5:20:18 PM | 117509 | |||||||||||||||||||||||||||||
| 487255 | 5081 | 8/17/2021 5:18:36 PM | 8/17/2021 5:18:36 PM | IVR call:$115 | Received call for $648 for account 10356695 | 4261 | 8/17/2021 5:18:36 PM | ||||||||||||||||||||||||||||||||||
| 487247 | 6817 | 8/17/2021 5:02:14 PM | 8/17/2021 5:02:38 PM | IVR call: statement | Received call for statement for account 10298354 sent message: 1779 | 8 | 2 | 5930 | 79 | 79 | 8/17/2021 5:02:38 PM | 117508 | |||||||||||||||||||||||||||||
| 487245 | 6817 | 8/17/2021 5:01:25 PM | 8/17/2021 5:01:26 PM | IVR call: balance | Received call for balance for account 10298354 undefined | 7 | 2 | 5930 | 78 | 78 | 8/17/2021 5:01:26 PM | ||||||||||||||||||||||||||||||
| 487186 | 9376 | 8/17/2021 3:45:58 PM | 8/17/2021 3:46:19 PM | IVR call: statement | Received call for statement for account 10361996 sent message: 1778 | 8 | 2 | 8289 | 79 | 79 | 8/17/2021 3:46:19 PM | 117507 | |||||||||||||||||||||||||||||
| 487173 | 6604 | 8/17/2021 3:24:33 PM | 8/17/2021 3:24:35 PM | IVR call: balance | Received call for balance for account 20340832 undefined | 7 | 2 | 5727 | 78 | 78 | 8/17/2021 3:24:35 PM |