Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 9561 | 8/23/2021 1:21:41 PM | 4/12/2022 9:39:10 AM | water query | consumer is querying h/c | 30 | 3 | 8455 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"25","un":"ernelizef","dt":"2021-08-23T13:19:46.278Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-20T10:15:27.176Z"}] | 1 | 101 | 14 | 14 | |||||||||||||||||||||||||
| 491823 | 9560 | 8/23/2021 12:57:24 PM | 8/23/2021 12:57:25 PM | IVR call: balance | Received call for balance for account 20561567 undefined | 7 | 2 | 8454 | 78 | 78 | 8/23/2021 12:57:25 PM | ||||||||||||||||||||||||||||||
| 491816 | 6417 | 8/23/2021 12:52:13 PM | 8/23/2021 12:52:14 PM | IVR call: balance | Received call for balance for account 10397805 undefined | 7 | 2 | 5534 | 78 | 78 | 8/23/2021 12:52:14 PM | ||||||||||||||||||||||||||||||
| 491811 | 9559 | 8/23/2021 12:50:27 PM | 8/23/2021 12:50:28 PM | IVR call: balance | Received call for balance for account 20144806 undefined | 7 | 2 | 8453 | 78 | 78 | 8/23/2021 12:50:28 PM | ||||||||||||||||||||||||||||||
| 491775 | 9558 | 8/23/2021 12:34:47 PM | 8/23/2021 12:35:04 PM | IVR call: statement | Received call for statement for account 20419384 sent message: 1844 | 8 | 2 | 1972 | 79 | 79 | 8/23/2021 12:35:04 PM | 117573 | |||||||||||||||||||||||||||||
| 491771 | 9557 | 8/23/2021 12:28:12 PM | 8/23/2021 12:28:14 PM | IVR call: balance | Received call for balance for account 10266397 undefined | 7 | 2 | 8452 | 78 | 78 | 8/23/2021 12:28:14 PM | ||||||||||||||||||||||||||||||
| 491746 | 4945 | 8/23/2021 12:07:11 PM | 8/23/2021 12:07:30 PM | IVR call: statement | Received call for statement for account 10049869 sent message: 1843 | 8 | 2 | 4137 | 79 | 79 | 8/23/2021 12:07:30 PM | 117572 | |||||||||||||||||||||||||||||
| 491705 | 9556 | 8/23/2021 11:32:15 AM | 8/23/2021 11:32:30 AM | IVR call: meter-reading | Received call for meter-reading for account 10357565 Meter reading: [0] Meter type: [electric] | 10 | 2 | 8451 | 81 | 81 | |||||||||||||||||||||||||||||||
| 491702 | 9556 | 8/23/2021 11:30:52 AM | 8/23/2021 11:31:18 AM | IVR call: meter-reading | Received call for meter-reading for account 10357565 Meter reading: [04160752715] Meter type: [electric] | 10 | 2 | 8451 | 81 | 81 | |||||||||||||||||||||||||||||||
| 491685 | 4816 | 8/23/2021 11:23:26 AM | 8/23/2021 11:23:27 AM | IVR call: balance | Received call for balance for account 10378684 undefined | 7 | 2 | 4060 | 78 | 78 | 8/23/2021 11:23:27 AM | ||||||||||||||||||||||||||||||
| 491682 | 9555 | 8/23/2021 11:20:57 AM | 8/23/2021 11:20:58 AM | IVR call: balance | Received call for balance for account 10026235 undefined | 7 | 2 | 4553 | 78 | 78 | 8/23/2021 11:20:58 AM | ||||||||||||||||||||||||||||||
| 491641 | 5072 | 8/23/2021 10:55:37 AM | 8/23/2021 10:56:14 AM | IVR call: statement | Received call for statement for account 10007173 sent message: 1842 | 8 | 2 | 4254 | 79 | 79 | 8/23/2021 10:56:14 AM | 117571 | |||||||||||||||||||||||||||||
| 491640 | 6319 | 8/23/2021 10:51:37 AM | 8/23/2021 10:51:38 AM | IVR call: balance | Received call for balance for account 10348128 undefined | 7 | 2 | 5441 | 78 | 78 | 8/23/2021 10:51:38 AM | ||||||||||||||||||||||||||||||
| 491637 | 6761 | 8/23/2021 10:48:29 AM | 8/23/2021 10:48:46 AM | IVR call: statement | Received call for statement for account 10072740 sent message: 1841 | 8 | 2 | 5881 | 79 | 79 | 8/23/2021 10:48:46 AM | 117570 | |||||||||||||||||||||||||||||
| 491612 | 9553 | 8/23/2021 10:38:13 AM | 8/23/2021 10:38:14 AM | IVR call: balance | Received call for balance for account 10075429 undefined | 7 | 2 | 8449 | 78 | 78 | 8/23/2021 10:38:14 AM | ||||||||||||||||||||||||||||||
| 491610 | 7517 | 8/23/2021 10:35:55 AM | 8/23/2021 10:36:32 AM | IVR call: statement | Received call for statement for account 10371934 sent message: 1840 | 8 | 2 | 6574 | 79 | 79 | 8/23/2021 10:36:32 AM | 117569 | |||||||||||||||||||||||||||||
| 491603 | 9554 | 8/23/2021 10:34:07 AM | 8/23/2021 10:34:24 AM | IVR call: statement | Received call for statement for account 10411250 sent message: 1839 | 8 | 2 | 8450 | 79 | 79 | 8/23/2021 10:34:24 AM | 117568 | |||||||||||||||||||||||||||||
| 491596 | 9553 | 8/23/2021 10:32:28 AM | 8/23/2021 10:32:28 AM | IVR call:$131 | Received call for $664 for account 10075429 | 8449 | 8/23/2021 10:32:28 AM | ||||||||||||||||||||||||||||||||||
| 491571 | 9552 | 8/23/2021 10:18:04 AM | 8/23/2021 10:18:05 AM | IVR call: balance | Received call for balance for account 10392152 undefined | 7 | 2 | 8448 | 78 | 78 | 8/23/2021 10:18:05 AM | ||||||||||||||||||||||||||||||
| 491543 | 6791 | 8/23/2021 10:03:48 AM | 8/23/2021 10:04:15 AM | IVR call: statement | Received call for statement for account 10072755 sent message: 1838 | 8 | 2 | 5907 | 79 | 79 | 8/23/2021 10:04:15 AM | 117567 |