Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 492316 | 6761 | 8/24/2021 7:21:22 AM | 8/24/2021 7:21:45 AM | IVR call: statement | Received call for statement for account 10072740 sent message: 1852 | 8 | 2 | 5881 | 79 | 79 | 8/24/2021 7:21:45 AM | 117581 | |||||||||||||||||||||||||||||
| 492311 | 9565 | 8/24/2021 7:19:07 AM | 8/24/2021 7:19:08 AM | IVR call: balance | Received call for balance for account 10412721 undefined | 7 | 2 | 634 | 78 | 78 | 8/24/2021 7:19:08 AM | ||||||||||||||||||||||||||||||
| 492297 | 6521 | 8/24/2021 7:13:49 AM | 8/24/2021 7:14:16 AM | IVR call: statement | Received call for statement for account 10047790 sent message: 1851 | 8 | 2 | 247 | 79 | 79 | 8/24/2021 7:14:16 AM | 117580 | |||||||||||||||||||||||||||||
| 492285 | 9565 | 8/24/2021 7:08:20 AM | 8/24/2021 7:08:21 AM | IVR call: balance | Received call for balance for account 10412721 undefined | 7 | 2 | 634 | 78 | 78 | 8/24/2021 7:08:21 AM | ||||||||||||||||||||||||||||||
| 492254 | 4912 | 8/24/2021 6:49:53 AM | 8/24/2021 6:49:53 AM | IVR call:$133 | Received call for $666 for account 10390047 | 4109 | 8/24/2021 6:49:53 AM | ||||||||||||||||||||||||||||||||||
| 492253 | 9563 | 8/24/2021 6:49:34 AM | 8/24/2021 6:49:58 AM | IVR call: statement | Received call for statement for account 10021397 sent message: 1850 | 8 | 2 | 1511 | 79 | 79 | 8/24/2021 6:49:58 AM | 117579 | |||||||||||||||||||||||||||||
| 492252 | 6829 | 8/24/2021 6:48:53 AM | 8/24/2021 6:48:54 AM | IVR call: balance | Received call for balance for account 10244369 undefined | 7 | 2 | 5941 | 78 | 78 | 8/24/2021 6:48:54 AM | ||||||||||||||||||||||||||||||
| 492251 | 8/24/2021 6:48:19 AM | 8/24/2021 6:48:20 AM | IVR call:$132 | Received call for $665 for account undefined | 8/24/2021 6:48:20 AM | ||||||||||||||||||||||||||||||||||||
| 492248 | 4508 | 8/24/2021 6:47:35 AM | 8/24/2021 6:47:36 AM | IVR call: balance | Received call for balance for account 10400439 undefined | 7 | 2 | 418 | 78 | 78 | 8/24/2021 6:47:36 AM | ||||||||||||||||||||||||||||||
| 492238 | 9562 | 8/24/2021 6:33:51 AM | 10/16/2021 11:56:32 AM | IVR call: statement | Received call for statement for account 10291275 sent message: 1849 | 4 | 2 | 1987 | 79 | [{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-16T11:54:15.430Z"}] | 77 | 4 | 10/16/2021 11:56:32 AM | 117578 | 4 | ||||||||||||||||||||||||||
| 492207 | 4684 | 8/24/2021 5:47:50 AM | 8/24/2021 5:47:51 AM | IVR call: balance | Received call for balance for account 10009594 undefined | 7 | 2 | 3931 | 78 | 78 | 8/24/2021 5:47:51 AM | ||||||||||||||||||||||||||||||
| 492187 | 4508 | 8/24/2021 5:20:27 AM | 8/24/2021 5:20:28 AM | IVR call: balance | Received call for balance for account 10400439 undefined | 7 | 2 | 418 | 78 | 78 | 8/24/2021 5:20:28 AM | ||||||||||||||||||||||||||||||
| 492185 | 4508 | 8/24/2021 5:19:46 AM | 8/31/2021 9:47:02 AM | IVR call: balance | Received call for balance for account 10400439 undefined.<div><b>Please investigate High </b>bill as from June 2021 R4406.09 which <span style="font-family: Calibri, sans-serif; font-size: 11pt;">astronomical went up to 72 091.75</span> </div> | 7 | 2 | 418 | 78 | [{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-31T09:22:38.682Z"}] | 78 | 8/31/2021 9:47:02 AM | 230 | ||||||||||||||||||||||||||||
| 492113 | 6022 | 8/23/2021 6:23:12 PM | 8/23/2021 6:23:14 PM | IVR call: balance | Received call for balance for account 10345628 undefined | 7 | 2 | 5156 | 78 | 78 | 8/23/2021 6:23:14 PM | ||||||||||||||||||||||||||||||
| 492002 | 6791 | 8/23/2021 3:14:00 PM | 8/23/2021 3:14:18 PM | IVR call: statement | Received call for statement for account 10072755 sent message: 1848 | 8 | 2 | 5907 | 79 | 79 | 8/23/2021 3:14:18 PM | 117577 | |||||||||||||||||||||||||||||
| 492000 | 6761 | 8/23/2021 3:13:16 PM | 8/23/2021 3:13:34 PM | IVR call: statement | Received call for statement for account 10072740 sent message: 1847 | 8 | 2 | 5881 | 79 | 79 | 8/23/2021 3:13:34 PM | 117576 | |||||||||||||||||||||||||||||
| 491987 | 7383 | 8/23/2021 2:58:39 PM | 8/23/2021 2:59:28 PM | IVR call: statement | Received call for statement for account 10012753 sent message: 1846 | 8 | 2 | 467 | 79 | 79 | 8/23/2021 2:59:28 PM | 117575 | |||||||||||||||||||||||||||||
| 491929 | 9034 | 8/23/2021 1:55:13 PM | 8/23/2021 1:55:45 PM | IVR call: statement | Received call for statement for account 10050871 sent message: 1845 | 8 | 2 | 7987 | 79 | 79 | 8/23/2021 1:55:45 PM | 117574 | |||||||||||||||||||||||||||||
| 491908 | 8696 | 8/23/2021 1:43:55 PM | 8/23/2021 1:43:57 PM | IVR call: balance | Received call for balance for account 10421297 undefined | 7 | 2 | 7674 | 78 | 78 | 8/23/2021 1:43:57 PM | ||||||||||||||||||||||||||||||
| 491891 | 8356 | 8/23/2021 1:32:00 PM | 8/23/2021 1:32:24 PM | IVR call: meter-reading | Received call for meter-reading for account 10394759 Meter reading: [241691] Meter type: [water] | 10 | 2 | 7363 | 81 | 81 |