Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 493939 | 6957 | 8/25/2021 3:07:58 PM | 8/31/2021 1:13:11 PM | Water query 6 Month policy | Water Query 6 Month policy | 7 | 2 | 6055 | 77 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-08-31T13:11:18.228Z"}] | 77 | 8/31/2021 1:13:11 PM | 14 | ||||||||||||||||||||||||||||
| 493923 | 6815 | 8/25/2021 2:50:05 PM | 8/25/2021 2:50:06 PM | IVR call: balance | Received call for balance for account 10351486 undefined | 7 | 2 | 5929 | 78 | 78 | 8/25/2021 2:50:06 PM | ||||||||||||||||||||||||||||||
| 493922 | 8356 | 8/25/2021 2:49:39 PM | 8/25/2021 2:50:04 PM | IVR call: statement | Received call for statement for account 10394759 sent message: 1895 | 8 | 2 | 7363 | 79 | 79 | 8/25/2021 2:50:04 PM | 117624 | |||||||||||||||||||||||||||||
| 493919 | 8356 | 8/25/2021 2:48:41 PM | 8/25/2021 2:48:43 PM | IVR call: balance | Received call for balance for account 10394759 undefined | 7 | 2 | 7363 | 78 | 78 | 8/25/2021 2:48:43 PM | ||||||||||||||||||||||||||||||
| 493901 | 6297 | 8/25/2021 2:33:02 PM | 8/25/2021 2:33:03 PM | IVR call: balance | Received call for balance for account 10006938 undefined | 7 | 2 | 5420 | 78 | 78 | 8/25/2021 2:33:03 PM | ||||||||||||||||||||||||||||||
| 493877 | 6831 | 8/25/2021 2:07:46 PM | 8/25/2021 2:07:47 PM | IVR call: balance | Received call for balance for account 10262508 undefined | 7 | 2 | 5943 | 78 | 78 | 8/25/2021 2:07:47 PM | ||||||||||||||||||||||||||||||
| 493873 | 6831 | 8/25/2021 2:04:03 PM | 8/25/2021 2:04:57 PM | IVR call: statement | Received call for statement for account 10262508 sent message: 1894 | 8 | 2 | 5943 | 79 | 79 | 8/25/2021 2:04:57 PM | 117623 | |||||||||||||||||||||||||||||
| 9616 | 8/25/2021 1:55:35 PM | 9/2/2022 8:51:18 AM | high water consumption | please assist on this query there was high consumption charged in May 2022 please help | 6 | 3 | 8500 | 2 | 23 | 1 | 50 | 136590 | 780 | ||||||||||||||||||||||||||||
| 493843 | 9102 | 8/25/2021 1:48:49 PM | 8/25/2021 1:48:50 PM | IVR call: balance | Received call for balance for account 10428151 undefined | 7 | 2 | 8049 | 78 | 78 | 8/25/2021 1:48:50 PM | ||||||||||||||||||||||||||||||
| 493840 | 9532 | 8/25/2021 1:47:52 PM | 8/25/2021 1:47:53 PM | IVR call: balance | Received call for balance for account 10410922 undefined | 7 | 2 | 8428 | 78 | 78 | 8/25/2021 1:47:53 PM | ||||||||||||||||||||||||||||||
| 493838 | 9616 | 8/25/2021 1:46:02 PM | 8/25/2021 1:46:24 PM | IVR call: statement | Received call for statement for account 10277320 sent message: 1893 | 8 | 2 | 8500 | 79 | 79 | 8/25/2021 1:46:24 PM | 117622 | |||||||||||||||||||||||||||||
| 9615 | 8/25/2021 1:35:10 PM | 10/22/2022 10:26:06 AM | WATER QUERY | CONSUMER LOG HIGH CONSUMPTION QUERY FOR WATER<div><br></div><div>QRC RESPONSE: QUERY CLOSED</div><div>Meter is billing interims due to no actual readings. Referred to Coastal meter reading and billing to update readings</div> | 27 | 3 | 8499 | 15 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"23","un":"bevins","dt":"2021-08-25T13:35:12.001Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-20T10:28:11.128Z"}] | 1 | 101 | 14 | 10/22/2022 10:26:05 AM | 3 | 3 | ||||||||||||||||||||||
| 493824 | 8144 | 8/25/2021 1:34:16 PM | 8/25/2021 1:34:17 PM | IVR call: balance | Received call for balance for account 10038320 undefined | 7 | 2 | 7167 | 78 | 78 | 8/25/2021 1:34:17 PM | ||||||||||||||||||||||||||||||
| 493823 | 6810 | 8/25/2021 1:33:35 PM | 8/25/2021 1:33:36 PM | IVR call: balance | Received call for balance for account 10425569 undefined | 7 | 2 | 5924 | 78 | 78 | 8/25/2021 1:33:36 PM | ||||||||||||||||||||||||||||||
| 493818 | 6810 | 8/25/2021 1:28:59 PM | 8/25/2021 1:29:00 PM | IVR call: balance | Received call for balance for account 10425569 undefined | 7 | 2 | 5924 | 78 | 78 | 8/25/2021 1:29:00 PM | ||||||||||||||||||||||||||||||
| 493771 | 5627 | 8/25/2021 1:13:38 PM | 8/25/2021 1:13:39 PM | IVR call: balance | Received call for balance for account 10400287 undefined | 7 | 2 | 4786 | 78 | 78 | 8/25/2021 1:13:39 PM | ||||||||||||||||||||||||||||||
| 493759 | 7129 | 8/25/2021 1:06:40 PM | 8/25/2021 1:07:01 PM | IVR call: statement | Received call for statement for account 10169561 sent message: 1891 | 8 | 2 | 6220 | 79 | 79 | 8/25/2021 1:07:01 PM | 117620 | |||||||||||||||||||||||||||||
| 493758 | 9614 | 8/25/2021 1:06:39 PM | 8/25/2021 1:07:11 PM | IVR call: statement | Received call for statement for account 10288248 sent message: 1892 | 8 | 2 | 8498 | 79 | 79 | 8/25/2021 1:07:11 PM | 117621 | |||||||||||||||||||||||||||||
| 493757 | 7129 | 8/25/2021 1:05:33 PM | 8/25/2021 1:05:34 PM | IVR call: balance | Received call for balance for account 10169561 undefined | 7 | 2 | 6220 | 78 | 78 | 8/25/2021 1:05:34 PM | ||||||||||||||||||||||||||||||
| 493756 | 6521 | 8/25/2021 1:05:27 PM | 8/25/2021 1:06:18 PM | IVR call: statement | Received call for statement for account 10047790 sent message: 1889 | 8 | 2 | 247 | 79 | 79 | 8/25/2021 1:06:18 PM | 117618 |