Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 494296 | 7246 | 8/26/2021 6:44:06 AM | 8/26/2021 6:44:07 AM | IVR call: balance | Received call for balance for account 10062825 undefined | 7 | 2 | 6326 | 78 | 78 | 8/26/2021 6:44:07 AM | ||||||||||||||||||||||||||||||
| 494292 | 8740 | 8/26/2021 6:43:37 AM | 8/26/2021 6:43:39 AM | IVR call: balance | Received call for balance for account 10427707 undefined | 7 | 2 | 7715 | 78 | 78 | 8/26/2021 6:43:39 AM | ||||||||||||||||||||||||||||||
| 494287 | 7246 | 8/26/2021 6:43:12 AM | 8/26/2021 6:43:13 AM | IVR call: balance | Received call for balance for account 10062825 undefined | 7 | 2 | 6326 | 78 | 78 | 8/26/2021 6:43:13 AM | ||||||||||||||||||||||||||||||
| 9621 | 8/26/2021 6:28:31 AM | 11/22/2021 7:58:41 AM | Water query | water charge on a vacant land | 30 | 3 | 8505 | 2 | 23 | 1 | 97 | [{"op":"R","uid":"34","un":"mcdonaldm","dt":"2021-08-26T06:28:32.563Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-20T10:29:33.547Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-11-22T07:57:22.754Z"}] | 1 | 50 | 14 | 14 | |||||||||||||||||||||||||
| 494227 | 9620 | 8/26/2021 6:11:53 AM | 8/26/2021 6:11:54 AM | IVR call: balance | Received call for balance for account 10280087 undefined | 7 | 2 | 8504 | 78 | 78 | 8/26/2021 6:11:54 AM | ||||||||||||||||||||||||||||||
| 494220 | 9619 | 8/26/2021 6:09:02 AM | 8/26/2021 6:09:03 AM | IVR call: balance | Received call for balance for account 10410715 undefined | 7 | 2 | 8503 | 78 | 78 | 8/26/2021 6:09:03 AM | ||||||||||||||||||||||||||||||
| 494215 | 8175 | 8/26/2021 6:05:26 AM | 8/26/2021 6:05:27 AM | IVR call: balance | Received call for balance for account 10345862 undefined | 7 | 2 | 6980 | 78 | 78 | 8/26/2021 6:05:27 AM | ||||||||||||||||||||||||||||||
| 494185 | 6319 | 8/26/2021 5:22:51 AM | 8/26/2021 5:22:52 AM | IVR call: balance | Received call for balance for account 10348128 undefined | 7 | 2 | 5441 | 78 | 78 | 8/26/2021 5:22:52 AM | ||||||||||||||||||||||||||||||
| 494177 | 6791 | 8/26/2021 5:02:09 AM | 8/26/2021 5:02:46 AM | IVR call: statement | Received call for statement for account 10072755 sent message: 1898 | 8 | 2 | 5907 | 79 | 79 | 8/26/2021 5:02:46 AM | 117627 | |||||||||||||||||||||||||||||
| 494172 | 6761 | 8/26/2021 5:00:16 AM | 8/26/2021 5:00:38 AM | IVR call: statement | Received call for statement for account 10072740 sent message: 1897 | 8 | 2 | 5881 | 79 | 79 | 8/26/2021 5:00:38 AM | 117626 | |||||||||||||||||||||||||||||
| 494122 | 8344 | 8/25/2021 11:27:27 PM | 8/25/2021 11:27:54 PM | IVR call: meter-reading | Received call for meter-reading for account 10395204 Meter reading: [01082364033] Meter type: [electric] | 10 | 2 | 7352 | 81 | 81 | |||||||||||||||||||||||||||||||
| 494113 | 5409 | 8/25/2021 6:35:43 PM | 8/25/2021 6:35:44 PM | IVR call: balance | Received call for balance for account 10034161 undefined | 7 | 2 | 4575 | 78 | 78 | 8/25/2021 6:35:44 PM | ||||||||||||||||||||||||||||||
| 494112 | 5408 | 8/25/2021 6:34:49 PM | 8/25/2021 6:34:51 PM | IVR call: balance | Received call for balance for account 10034162 undefined | 7 | 2 | 4574 | 78 | 78 | 8/25/2021 6:34:51 PM | ||||||||||||||||||||||||||||||
| 494097 | 9618 | 8/25/2021 6:00:14 PM | 8/25/2021 6:00:15 PM | IVR call: balance | Received call for balance for account 10356028 undefined | 7 | 2 | 8502 | 78 | 78 | 8/25/2021 6:00:15 PM | ||||||||||||||||||||||||||||||
| 494063 | 7192 | 8/25/2021 5:11:49 PM | 8/25/2021 5:11:50 PM | IVR call: balance | Received call for balance for account 10040179 undefined | 7 | 2 | 6278 | 78 | 78 | 8/25/2021 5:11:50 PM | ||||||||||||||||||||||||||||||
| 494028 | 5264 | 8/25/2021 4:43:14 PM | 8/25/2021 4:43:15 PM | IVR call: balance | Received call for balance for account 10268570 undefined | 7 | 2 | 4439 | 78 | 78 | 8/25/2021 4:43:15 PM | ||||||||||||||||||||||||||||||
| 493988 | 6523 | 8/25/2021 3:44:26 PM | 8/25/2021 3:44:46 PM | IVR call: statement | Received call for statement for account 10406206 sent message: 1896 | 8 | 2 | 5641 | 79 | 79 | 8/25/2021 3:44:46 PM | 117625 | |||||||||||||||||||||||||||||
| 493987 | 6523 | 8/25/2021 3:43:36 PM | 8/25/2021 3:43:37 PM | IVR call: balance | Received call for balance for account 10406206 undefined | 7 | 2 | 5641 | 78 | 78 | 8/25/2021 3:43:37 PM | ||||||||||||||||||||||||||||||
| 493985 | 9617 | 8/25/2021 3:42:37 PM | 8/25/2021 3:42:38 PM | IVR call: balance | Received call for balance for account 10414055 undefined | 7 | 2 | 8501 | 78 | 78 | 8/25/2021 3:42:38 PM | ||||||||||||||||||||||||||||||
| 493940 | 8477 | 8/25/2021 3:09:18 PM | 8/25/2021 3:09:19 PM | IVR call: balance | Received call for balance for account 10431282 undefined | 7 | 2 | 7475 | 78 | 78 | 8/25/2021 3:09:19 PM |