Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 494641 | 9640 | 8/26/2021 9:15:47 AM | 8/26/2021 9:15:49 AM | IVR call: balance | Received call for balance for account 10424542 undefined | 7 | 2 | 8520 | 78 | 78 | 8/26/2021 9:15:49 AM | ||||||||||||||||||||||||||||||
| 494639 | 9640 | 8/26/2021 9:14:29 AM | 8/26/2021 9:14:30 AM | IVR call: balance | Received call for balance for account 10424542 undefined | 7 | 2 | 8520 | 78 | 78 | 8/26/2021 9:14:30 AM | ||||||||||||||||||||||||||||||
| 494637 | 9640 | 8/26/2021 9:13:26 AM | 8/26/2021 9:13:27 AM | IVR call: balance | Received call for balance for account 10424542 undefined | 7 | 2 | 8520 | 78 | 78 | 8/26/2021 9:13:27 AM | ||||||||||||||||||||||||||||||
| 494632 | 7558 | 8/26/2021 9:08:44 AM | 8/26/2021 9:08:45 AM | IVR call: balance | Received call for balance for account 10006459 undefined | 7 | 2 | 6609 | 78 | 78 | 8/26/2021 9:08:45 AM | ||||||||||||||||||||||||||||||
| 494617 | 9639 | 8/26/2021 9:01:49 AM | 8/26/2021 9:01:50 AM | IVR call: balance | Received call for balance for account 10427656 undefined | 7 | 2 | 8519 | 78 | 78 | 8/26/2021 9:01:50 AM | ||||||||||||||||||||||||||||||
| 9638 | 8/26/2021 8:55:50 AM | 3/28/2022 7:23:36 AM | SIX MONTHS | SIX MONTHS POLICY ADJUSTED<br><b>Journal Number</b>: [BJ71067953]<div><br></div><div><b>RESPONSE QRC</b>: Six month policy {067953}Authorized.</div> | 27 | 3 | 8518 | 13 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"15","un":"chumab","dt":"2021-08-26T08:53:53.993Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-12T10:22:32.695Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-12T10:25:09.944Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-20T10:37:21.560Z"}] | 1 | 101 | 230 | 3/28/2022 7:23:36 AM | 13 | 230 | ||||||||||||||||||||||
| 9636 | 8/26/2021 8:54:24 AM | 9/16/2021 2:44:11 PM | SIX MONTHS | SIX MONTHS POLICY ADJUSTED<br/><b>Journal Number</b>: [BJ71067939]<br/><b>Journal Amount</b>: [123298.14] | 27 | 3 | 8517 | 8 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"15","un":"chumab","dt":"2021-08-26T08:52:27.839Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-09-16T14:35:49.012Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-09-16T14:41:35.212Z"}] | 1 | 95 | 9/16/2021 2:44:11 PM | 8 | 2 | |||||||||||||||||||||||
| 494615 | 9635 | 8/26/2021 8:54:07 AM | 8/26/2021 8:54:07 AM | IVR call: balance | Received call for balance for account 10146460 undefined | 7 | 2 | 8516 | 78 | 78 | 8/26/2021 8:54:07 AM | ||||||||||||||||||||||||||||||
| 8757 | 8/26/2021 8:52:39 AM | 4/12/2022 9:47:18 AM | SIX MONTHS POLICY | SIX MONTHS POLICY ADJUSTED<br><b>Journal Number</b>: [BJ71067941]<div><br></div><div><b>RESPONSE QRC</b> :Six month policy ,Journal {067941}Authorized.</div> | 27 | 3 | 7732 | 10 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"15","un":"chumab","dt":"2021-08-26T08:50:42.811Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-12T10:12:08.890Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-12T10:13:45.431Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-20T10:36:41.189Z"}] | 1 | 101 | 230 | 4/12/2022 9:47:18 AM | 10 | 230 | ||||||||||||||||||||||
| 9633 | 8/26/2021 8:51:43 AM | 3/28/2022 7:08:29 AM | log query | late termination | 27 | 3 | 8515 | 6 | 3 | 23 | 6 | 59 | [{"op":"R","uid":"39","un":"tembekas","dt":"2021-08-26T08:51:45.200Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-20T10:34:39.329Z"}] | 6 | 122 | 14 | 3/28/2022 7:08:29 AM | 6 | 14 | ||||||||||||||||||||||
| 9634 | 8/26/2021 8:51:07 AM | 5/20/2022 8:07:24 AM | SIX MONTHS POLICY | SIX MONTHS POLICY ADJUSTED<br><b>Journal Number</b>: [BJ71067949]<div><br></div><div><b>RESPONSE QRC</b>: Six month policy, Journal {067953}Authorized.<br><div><br></div><div><br></div></div> | 27 | 3 | 8514 | 11 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"15","un":"chumab","dt":"2021-08-26T08:49:11.155Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-12T10:16:55.505Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-12T10:19:03.595Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-20T10:33:54.941Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-20T10:34:05.923Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-05-20T08:07:05.430Z"}] | 1 | 101 | 230 | 5/20/2022 8:07:24 AM | 11 | 230 | ||||||||||||||||||||||
| 494604 | 6845 | 8/26/2021 8:48:56 AM | 8/26/2021 8:49:24 AM | IVR call: statement | Received call for statement for account 10029394 sent message: 1905 | 8 | 2 | 5955 | 79 | 79 | 8/26/2021 8:49:24 AM | 117634 | |||||||||||||||||||||||||||||
| 9632 | 8/26/2021 8:38:34 AM | 3/28/2022 6:35:04 AM | water query | incorrect water reading - 15/05 | 30 | 3 | 8513 | 2 | 23 | 1 | 44 | [{"op":"R","uid":"39","un":"tembekas","dt":"2021-08-26T08:38:36.368Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-20T10:32:16.690Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-20T10:33:02.123Z"}] | 1 | 111 | 14 | 14 | |||||||||||||||||||||||||
| 494555 | 9631 | 8/26/2021 8:22:22 AM | 8/26/2021 8:22:23 AM | IVR call: balance | Received call for balance for account 10414811 undefined | 7 | 2 | 8512 | 78 | 78 | 8/26/2021 8:22:23 AM | ||||||||||||||||||||||||||||||
| 494554 | 5093 | 8/26/2021 8:22:12 AM | 8/26/2021 8:22:34 AM | IVR call: statement | Received call for statement for account 10286033 sent message: 1904 | 8 | 2 | 1126 | 79 | 79 | 8/26/2021 8:22:34 AM | 117633 | |||||||||||||||||||||||||||||
| 494553 | 9630 | 8/26/2021 8:21:41 AM | 8/26/2021 8:21:42 AM | IVR call: balance | Received call for balance for account 10215835 undefined | 7 | 2 | 8511 | 78 | 78 | 8/26/2021 8:21:42 AM | ||||||||||||||||||||||||||||||
| 494550 | 9630 | 8/26/2021 8:20:47 AM | 8/26/2021 8:20:48 AM | IVR call: balance | Received call for balance for account 10215835 undefined | 7 | 2 | 8511 | 78 | 78 | 8/26/2021 8:20:48 AM | ||||||||||||||||||||||||||||||
| 494543 | 8352 | 8/26/2021 8:16:10 AM | 8/26/2021 8:16:40 AM | IVR call: statement | Received call for statement for account 10403262 sent message: 1903 | 8 | 2 | 7360 | 79 | 79 | 8/26/2021 8:16:40 AM | 117632 | |||||||||||||||||||||||||||||
| 494541 | 8353 | 8/26/2021 8:14:35 AM | 8/26/2021 8:14:54 AM | IVR call: statement | Received call for statement for account 10105756 sent message: 1902 | 8 | 2 | 7361 | 79 | 79 | 8/26/2021 8:14:54 AM | 117631 | |||||||||||||||||||||||||||||
| 494531 | 9629 | 8/26/2021 8:12:00 AM | 8/26/2021 8:12:01 AM | IVR call: balance | Received call for balance for account 10009322 undefined | 7 | 2 | 8510 | 78 | 78 | 8/26/2021 8:12:01 AM |