Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 495872 | 9690 | 8/27/2021 10:10:25 AM | 8/27/2021 10:10:26 AM | IVR call: balance | Received call for balance for account 10064866 undefined | 7 | 2 | 8569 | 78 | 78 | 8/27/2021 10:10:26 AM | ||||||||||||||||||||||||||||||
| 495870 | 9689 | 8/27/2021 10:09:41 AM | 8/27/2021 10:09:42 AM | IVR call:$147 | Received call for $680 for account 10280394 | 8568 | 8/27/2021 10:09:42 AM | ||||||||||||||||||||||||||||||||||
| 495871 | 8361 | 8/27/2021 10:09:34 AM | 8/27/2021 10:09:35 AM | IVR call: balance | Received call for balance for account 10021869 undefined | 7 | 2 | 7367 | 78 | 78 | 8/27/2021 10:09:35 AM | ||||||||||||||||||||||||||||||
| 495864 | 8361 | 8/27/2021 10:08:34 AM | 8/27/2021 10:08:35 AM | IVR call: balance | Received call for balance for account 10021869 undefined | 7 | 2 | 7367 | 78 | 78 | 8/27/2021 10:08:35 AM | ||||||||||||||||||||||||||||||
| 495855 | 9688 | 8/27/2021 10:06:31 AM | 8/27/2021 10:06:48 AM | IVR call: statement | Received call for statement for account 10421589 sent message: 1943 | 8 | 2 | 8567 | 79 | 79 | 8/27/2021 10:06:48 AM | 117672 | |||||||||||||||||||||||||||||
| 495852 | 9360 | 8/27/2021 10:04:46 AM | 8/27/2021 10:04:47 AM | IVR call: balance | Received call for balance for account 10250552 undefined | 7 | 2 | 8273 | 78 | 78 | 8/27/2021 10:04:47 AM | ||||||||||||||||||||||||||||||
| 495850 | 5664 | 8/27/2021 10:04:23 AM | 8/27/2021 10:04:44 AM | IVR call: statement | Received call for statement for account 10429295 sent message: 1942 | 8 | 2 | 4821 | 79 | 79 | 8/27/2021 10:04:44 AM | 117671 | |||||||||||||||||||||||||||||
| 495832 | 7806 | 8/27/2021 9:52:49 AM | 8/27/2021 9:53:14 AM | IVR call: statement | Received call for statement for account 10026077 sent message: 1941 | 8 | 2 | 6850 | 79 | 79 | 8/27/2021 9:53:14 AM | 117670 | |||||||||||||||||||||||||||||
| 495823 | 9687 | 8/27/2021 9:48:45 AM | 8/27/2021 9:48:45 AM | IVR call: balance | Received call for balance for account 10432944 undefined | 7 | 2 | 8566 | 78 | 78 | 8/27/2021 9:48:45 AM | ||||||||||||||||||||||||||||||
| 495822 | 9687 | 8/27/2021 9:47:57 AM | 8/27/2021 9:47:58 AM | IVR call: balance | Received call for balance for account 10432944 undefined | 7 | 2 | 8566 | 78 | 78 | 8/27/2021 9:47:58 AM | ||||||||||||||||||||||||||||||
| 495817 | 6646 | 8/27/2021 9:44:12 AM | 8/27/2021 9:44:13 AM | IVR call: balance | Received call for balance for account 10037810 undefined | 7 | 2 | 5769 | 78 | 78 | 8/27/2021 9:44:13 AM | ||||||||||||||||||||||||||||||
| 495816 | 4735 | 8/27/2021 9:42:26 AM | 8/27/2021 9:42:48 AM | IVR call: statement | Received call for statement for account 10332144 sent message: 1940 | 8 | 2 | 4007 | 79 | 79 | 8/27/2021 9:42:48 AM | 117669 | |||||||||||||||||||||||||||||
| 9686 | 8/27/2021 9:42:01 AM | 2/18/2023 10:38:36 AM | WATER QUERY | incorrect readings - 25/08/21<div><br></div><div>QRC RESPONSE: Query Closed</div><div>No reading provided in the comments to assess whether incorrect on the system.</div><div>Aug 2021 to be assessed with a 06 month back charge amendment<br></div><div><br></div><div>6 month policy processed for 202010/202107</div><div>Credit due for R 1379.38 includes vat @ 015%</div><div><br></div><br/><b>Journal Number</b>: [963738]<br/><b>Journal Amount</b>: [-R1,390.13] | 27 | 3 | 8565 | 12 | 2 | 23 | 1 | 44 | [{"op":"R","uid":"39","un":"tembekas","dt":"2021-08-27T09:42:02.983Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-20T11:00:22.199Z"}] | 1 | 111 | 14 | 2/18/2023 10:38:07 AM | 3 | 3 | ||||||||||||||||||||||
| 495814 | 8472 | 8/27/2021 9:40:32 AM | 8/27/2021 9:40:51 AM | IVR call: statement | Received call for statement for account 10348996 sent message: 1939 | 8 | 2 | 7470 | 79 | 79 | 8/27/2021 9:40:51 AM | 117668 | |||||||||||||||||||||||||||||
| 495811 | 8/27/2021 9:39:42 AM | 8/27/2021 9:39:42 AM | IVR call:$146 | Received call for $679 for account undefined | 8/27/2021 9:39:42 AM | ||||||||||||||||||||||||||||||||||||
| 495809 | 8472 | 8/27/2021 9:39:23 AM | 8/27/2021 9:39:25 AM | IVR call: balance | Received call for balance for account 10348996 undefined | 7 | 2 | 7470 | 78 | 78 | 8/27/2021 9:39:25 AM | ||||||||||||||||||||||||||||||
| 495808 | 8/27/2021 9:38:57 AM | 8/27/2021 9:38:57 AM | IVR call:$145 | Received call for $678 for account undefined | 8/27/2021 9:38:57 AM | ||||||||||||||||||||||||||||||||||||
| 495800 | 4937 | 8/27/2021 9:34:54 AM | 8/27/2021 9:34:55 AM | IVR call: balance | Received call for balance for account 20081056 undefined | 7 | 2 | 4129 | 78 | 78 | 8/27/2021 9:34:55 AM | ||||||||||||||||||||||||||||||
| 495797 | 8175 | 8/27/2021 9:30:24 AM | 8/27/2021 9:30:25 AM | IVR call: balance | Received call for balance for account 10345862 undefined | 7 | 2 | 6980 | 78 | 78 | 8/27/2021 9:30:25 AM | ||||||||||||||||||||||||||||||
| 495795 | 7249 | 8/27/2021 9:29:17 AM | 8/27/2021 9:29:18 AM | IVR call: balance | Received call for balance for account 10217256 undefined | 7 | 2 | 6329 | 78 | 78 | 8/27/2021 9:29:18 AM |