Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 495991 | 9699 | 8/27/2021 10:51:26 AM | 8/27/2021 10:51:48 AM | IVR call: statement | Received call for statement for account 10374443 sent message: 1950 | 8 | 2 | 8576 | 79 | 79 | 8/27/2021 10:51:48 AM | 117679 | |||||||||||||||||||||||||||||
| 495990 | 6142 | 8/27/2021 10:51:13 AM | 8/27/2021 10:51:13 AM | IVR call: balance | Received call for balance for account 10072921 undefined | 7 | 2 | 3540 | 78 | 78 | 8/27/2021 10:51:13 AM | ||||||||||||||||||||||||||||||
| 9698 | 8/27/2021 10:50:37 AM | 1/8/2023 9:36:11 AM | WATER QUERY | incorrect reading - 27/07/21<div><br></div><div>QRC RESPONSE: Query closed as no reading was provided in order to assess a discrepancy in readings</div><div><br></div><div>Regards</div> | 27 | 3 | 8577 | 17 | 2 | 23 | 1 | 44 | [{"op":"R","uid":"39","un":"tembekas","dt":"2021-08-27T10:50:38.081Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-20T11:01:32.161Z"},{"op":"R","uid":"204","un":"lulamamv","dt":"2022-05-06T11:14:32.955Z"}] | 1 | 111 | 14 | 1/8/2023 9:36:11 AM | 3 | 3 | ||||||||||||||||||||||
| 495985 | 9699 | 8/27/2021 10:48:58 AM | 8/27/2021 10:48:59 AM | IVR call: balance | Received call for balance for account 10374443 undefined | 7 | 2 | 8576 | 78 | 78 | 8/27/2021 10:48:59 AM | ||||||||||||||||||||||||||||||
| 495981 | 9699 | 8/27/2021 10:47:39 AM | 8/27/2021 10:47:40 AM | IVR call: balance | Received call for balance for account 10374443 undefined | 7 | 2 | 8576 | 78 | 78 | 8/27/2021 10:47:40 AM | ||||||||||||||||||||||||||||||
| 495977 | 9697 | 8/27/2021 10:46:17 AM | 8/27/2021 10:46:39 AM | IVR call: statement | Received call for statement for account 10241282 sent message: 1949 | 8 | 2 | 8575 | 79 | 79 | 8/27/2021 10:46:39 AM | 117678 | |||||||||||||||||||||||||||||
| 495968 | 9695 | 8/27/2021 10:42:27 AM | 8/27/2021 10:42:28 AM | IVR call: balance | Received call for balance for account 10406416 undefined | 7 | 2 | 8574 | 78 | 78 | 8/27/2021 10:42:28 AM | ||||||||||||||||||||||||||||||
| 495956 | 8227 | 8/27/2021 10:38:29 AM | 8/27/2021 10:38:30 AM | IVR call: balance | Received call for balance for account 10343212 undefined | 7 | 2 | 7240 | 78 | 78 | 8/27/2021 10:38:30 AM | ||||||||||||||||||||||||||||||
| 495951 | 6298 | 8/27/2021 10:36:35 AM | 8/27/2021 10:36:36 AM | IVR call: balance | Received call for balance for account 10037946 undefined | 7 | 2 | 5421 | 78 | 78 | 8/27/2021 10:36:36 AM | ||||||||||||||||||||||||||||||
| 495938 | 9694 | 8/27/2021 10:34:07 AM | 8/27/2021 10:34:29 AM | IVR call: statement | Received call for statement for account 10235540 sent message: 1948 | 8 | 2 | 8573 | 79 | 79 | 8/27/2021 10:34:29 AM | 117677 | |||||||||||||||||||||||||||||
| 495934 | 6298 | 8/27/2021 10:32:19 AM | 8/27/2021 10:32:21 AM | IVR call: balance | Received call for balance for account 10037946 undefined | 7 | 2 | 5421 | 78 | 78 | 8/27/2021 10:32:21 AM | ||||||||||||||||||||||||||||||
| 495909 | 4708 | 8/27/2021 10:21:12 AM | 8/27/2021 10:21:13 AM | IVR call: balance | Received call for balance for account 10007584 undefined | 7 | 2 | 3987 | 78 | 78 | 8/27/2021 10:21:13 AM | ||||||||||||||||||||||||||||||
| 495905 | 7523 | 8/27/2021 10:20:21 AM | 8/27/2021 10:20:45 AM | IVR call: statement | Received call for statement for account 10000278 sent message: 1947 | 8 | 2 | 6579 | 79 | 79 | 8/27/2021 10:20:45 AM | 117676 | |||||||||||||||||||||||||||||
| 495904 | 4708 | 8/27/2021 10:20:08 AM | 8/27/2021 10:20:08 AM | IVR call: balance | Received call for balance for account 10007584 undefined | 7 | 2 | 3987 | 78 | 78 | 8/27/2021 10:20:08 AM | ||||||||||||||||||||||||||||||
| 495901 | 6319 | 8/27/2021 10:18:18 AM | 8/27/2021 10:18:19 AM | IVR call: balance | Received call for balance for account 10348128 undefined | 7 | 2 | 5441 | 78 | 78 | 8/27/2021 10:18:19 AM | ||||||||||||||||||||||||||||||
| 495900 | 9693 | 8/27/2021 10:18:09 AM | 8/27/2021 10:18:32 AM | IVR call: statement | Received call for statement for account 10024989 sent message: 1946 | 8 | 2 | 8572 | 79 | 79 | 8/27/2021 10:18:32 AM | 117675 | |||||||||||||||||||||||||||||
| 495892 | 6821 | 8/27/2021 10:15:54 AM | 8/27/2021 10:15:54 AM | IVR call:$149 | Received call for $682 for account 20383297 | 5935 | 8/27/2021 10:15:54 AM | ||||||||||||||||||||||||||||||||||
| 495890 | 9692 | 8/27/2021 10:15:26 AM | 8/27/2021 10:16:34 AM | IVR call: statement | Received call for statement for account 10425768 sent message: 1945 | 8 | 2 | 8571 | 79 | 79 | 8/27/2021 10:16:34 AM | 117674 | |||||||||||||||||||||||||||||
| 495880 | 4993 | 8/27/2021 10:13:11 AM | 8/27/2021 10:13:11 AM | IVR call:$148 | Received call for $681 for account 10000648 | 4181 | 8/27/2021 10:13:11 AM | ||||||||||||||||||||||||||||||||||
| 495878 | 9691 | 8/27/2021 10:13:10 AM | 8/27/2021 10:13:28 AM | IVR call: statement | Received call for statement for account 10365276 sent message: 1944 | 8 | 2 | 8570 | 79 | 79 | 8/27/2021 10:13:28 AM | 117673 |