Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 9705 | 8/27/2021 11:49:48 AM | 3/28/2022 7:08:29 AM | RATES QUERY | RATES QUERY | 30 | 3 | 8582 | 4 | 23 | 8 | 64 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-08-27T11:51:07.362Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-20T11:04:27.059Z"}] | 8 | 50 | 14 | 14 | |||||||||||||||||||||||||
| 9704 | 8/27/2021 11:46:53 AM | 8/27/2021 11:46:54 AM | 2 | [{"op":"R","uid":"39","un":"tembekas","dt":"2021-08-27T11:46:54.244Z"}] | 39 | ||||||||||||||||||||||||||||||||||||
| 9703 | 8/27/2021 11:45:16 AM | 3/28/2022 6:35:04 AM | WATER QUERY | WATER QUERY | 27 | 3 | 8581 | 5 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-08-27T11:46:35.174Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-20T11:02:27.446Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-18T13:30:08.120Z"}] | 1 | 101 | 214 | 3/28/2022 6:35:04 AM | 5 | 214 | ||||||||||||||||||||||
| 9703 | 8/27/2021 11:45:01 AM | 8/27/2021 11:45:03 AM | 2 | 8581 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-08-27T11:46:20.175Z"}] | 18 | |||||||||||||||||||||||||||||||||||
| 496097 | 7968 | 8/27/2021 11:44:34 AM | 9/1/2021 11:36:31 AM | IVR call: balance | Received call for balance for account 10029414 undefined | 7 | 2 | 7003 | 78 | [{"op":"R","uid":"23","un":"bevins","dt":"2021-09-01T11:36:30.821Z"}] | 78 | 9/1/2021 11:36:31 AM | 23 | ||||||||||||||||||||||||||||
| 496091 | 9097 | 8/27/2021 11:43:37 AM | 8/27/2021 11:43:56 AM | IVR call: statement | Received call for statement for account 10296532 sent message: 1954 | 8 | 2 | 8044 | 79 | 79 | 8/27/2021 11:43:56 AM | 117683 | |||||||||||||||||||||||||||||
| 496075 | 6359 | 8/27/2021 11:36:44 AM | 8/27/2021 11:37:12 AM | IVR call: statement | Received call for statement for account 10118589 sent message: 1953 | 8 | 2 | 5476 | 79 | 79 | 8/27/2021 11:37:12 AM | 117682 | |||||||||||||||||||||||||||||
| 496070 | 4560 | 8/27/2021 11:34:28 AM | 8/27/2021 11:34:47 AM | IVR call: statement | Received call for statement for account 10406289 undefined | 3877 | 8/27/2021 11:34:47 AM | ||||||||||||||||||||||||||||||||||
| 496068 | 4560 | 8/27/2021 11:33:31 AM | 8/27/2021 11:33:33 AM | IVR call: balance | Received call for balance for account 10406289 undefined | 7 | 2 | 3877 | 78 | 78 | 8/27/2021 11:33:33 AM | ||||||||||||||||||||||||||||||
| 496052 | 5881 | 8/27/2021 11:18:22 AM | 8/27/2021 11:18:49 AM | IVR call: statement | Received call for statement for account 10025677 sent message: 1952 | 8 | 2 | 5023 | 79 | 79 | 8/27/2021 11:18:49 AM | 117681 | |||||||||||||||||||||||||||||
| 496043 | 5083 | 8/27/2021 11:13:51 AM | 8/27/2021 11:13:52 AM | IVR call: balance | Received call for balance for account 10065404 undefined | 7 | 2 | 3292 | 78 | 78 | 8/27/2021 11:13:52 AM | ||||||||||||||||||||||||||||||
| 496038 | 9702 | 8/27/2021 11:12:43 AM | 8/27/2021 11:12:43 AM | IVR call:$150 | Received call for $683 for account 10426507 | 8580 | 8/27/2021 11:12:43 AM | ||||||||||||||||||||||||||||||||||
| 496033 | 9701 | 8/27/2021 11:07:56 AM | 8/27/2021 11:08:14 AM | IVR call: statement | Received call for statement for account 10401032 sent message: 1951 | 8 | 2 | 8579 | 79 | 79 | 8/27/2021 11:08:14 AM | 117680 | |||||||||||||||||||||||||||||
| 496029 | 9701 | 8/27/2021 11:06:37 AM | 8/27/2021 11:06:38 AM | IVR call: balance | Received call for balance for account 10401032 undefined | 7 | 2 | 8579 | 78 | 78 | 8/27/2021 11:06:38 AM | ||||||||||||||||||||||||||||||
| 496026 | 9701 | 8/27/2021 11:05:26 AM | 8/27/2021 11:05:27 AM | IVR call: balance | Received call for balance for account 10401032 undefined | 7 | 2 | 8579 | 78 | 78 | 8/27/2021 11:05:27 AM | ||||||||||||||||||||||||||||||
| 496025 | 9700 | 8/27/2021 11:04:43 AM | 8/27/2021 11:04:44 AM | IVR call: balance | Received call for balance for account 10237476 undefined | 7 | 2 | 8578 | 78 | 78 | 8/27/2021 11:04:44 AM | ||||||||||||||||||||||||||||||
| 496002 | 7524 | 8/27/2021 10:56:43 AM | 8/27/2021 10:56:44 AM | IVR call: balance | Received call for balance for account 10162085 undefined | 7 | 2 | 6580 | 78 | 78 | 8/27/2021 10:56:44 AM | ||||||||||||||||||||||||||||||
| 495998 | 7087 | 8/27/2021 10:54:40 AM | 8/27/2021 10:54:41 AM | IVR call: balance | Received call for balance for account 10176988 undefined | 7 | 2 | 6183 | 78 | 78 | 8/27/2021 10:54:41 AM | ||||||||||||||||||||||||||||||
| 495994 | 9699 | 8/27/2021 10:53:09 AM | 8/27/2021 10:53:09 AM | IVR call: balance | Received call for balance for account 10374443 undefined | 7 | 2 | 8576 | 78 | 78 | 8/27/2021 10:53:09 AM | ||||||||||||||||||||||||||||||
| 495993 | 6142 | 8/27/2021 10:52:40 AM | 8/27/2021 10:52:41 AM | IVR call: balance | Received call for balance for account 10072921 undefined | 7 | 2 | 3540 | 78 | 78 | 8/27/2021 10:52:41 AM |