Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
496656 9726 8/28/2021 4:05:43 AM 8/28/2021 4:05:44 AM IVR call: balance Received call for balance for account 10170614 undefined 7 2 8603 78 78 8/28/2021 4:05:44 AM
496654 9726 8/28/2021 4:05:16 AM 8/28/2021 4:05:17 AM IVR call: balance Received call for balance for account 10170614 undefined 7 2 8603 78 78 8/28/2021 4:05:17 AM
496641 7406 8/27/2021 6:48:56 PM 8/27/2021 6:48:57 PM IVR call: balance Received call for balance for account 10242486 undefined 7 2 5549 78 78 8/27/2021 6:48:57 PM
496640 4808 8/27/2021 6:48:16 PM 8/27/2021 6:48:42 PM IVR call: statement Received call for statement for account 10360136 sent message: 1971 8 2 4059 79 79 8/27/2021 6:48:42 PM 117700
496639 7406 8/27/2021 6:47:57 PM 8/27/2021 6:47:58 PM IVR call: balance Received call for balance for account 10242486 undefined 7 2 5549 78 78 8/27/2021 6:47:58 PM
496638 9725 8/27/2021 6:46:40 PM 8/27/2021 6:46:41 PM IVR call: balance Received call for balance for account 10406400 undefined 7 2 8602 78 78 8/27/2021 6:46:41 PM
496634 9725 8/27/2021 6:45:19 PM 8/27/2021 6:45:20 PM IVR call: balance Received call for balance for account 10406400 undefined 7 2 8602 78 78 8/27/2021 6:45:20 PM
496632 4684 8/27/2021 6:37:23 PM 8/27/2021 6:37:24 PM IVR call: balance Received call for balance for account 10009594 undefined 7 2 3931 78 78 8/27/2021 6:37:24 PM
496552 8561 8/27/2021 4:16:42 PM 8/27/2021 4:17:12 PM IVR call: statement Received call for statement for account 10181010 sent message: 1970 8 2 7552 79 79 8/27/2021 4:17:12 PM 117699
496549 8560 8/27/2021 4:15:35 PM 8/27/2021 4:15:58 PM IVR call: statement Received call for statement for account 10408039 sent message: 1969 8 2 7551 79 79 8/27/2021 4:15:58 PM 117698
496546 8561 8/27/2021 4:13:06 PM 8/27/2021 4:13:07 PM IVR call: balance Received call for balance for account 10181010 undefined 7 2 7552 78 78 8/27/2021 4:13:07 PM
496544 8561 8/27/2021 4:12:27 PM 8/27/2021 4:12:28 PM IVR call: balance Received call for balance for account 10181010 undefined 7 2 7552 78 78 8/27/2021 4:12:28 PM
496526 7183 8/27/2021 3:51:03 PM 8/27/2021 3:51:04 PM IVR call: balance Received call for balance for account 20175219 undefined 7 2 6268 78 78 8/27/2021 3:51:04 PM
496525 7183 8/27/2021 3:50:08 PM 8/27/2021 3:50:09 PM IVR call: balance Received call for balance for account 20175219 undefined 7 2 6268 78 78 8/27/2021 3:50:09 PM
496523 7183 8/27/2021 3:49:22 PM 8/27/2021 3:49:23 PM IVR call:$152 Received call for $685 for account 20175219 6268 8/27/2021 3:49:23 PM
496514 9724 8/27/2021 3:41:45 PM 8/27/2021 3:42:12 PM IVR call: meter-reading Received call for meter-reading for account 10076567 Meter reading: [0720024717] Meter type: [electric] 10 2 8601 81 81
496506 9577 8/27/2021 3:29:50 PM 8/27/2021 3:29:51 PM IVR call: balance Received call for balance for account 10283819 undefined 7 2 8466 78 78 8/27/2021 3:29:51 PM
496485 9617 8/27/2021 3:10:27 PM 8/27/2021 3:10:28 PM IVR call: balance Received call for balance for account 10414055 undefined 7 2 8501 78 78 8/27/2021 3:10:28 PM
496464 4632 8/27/2021 2:52:09 PM 8/27/2021 2:52:11 PM IVR call: balance Received call for balance for account 10013805 undefined 7 2 3930 78 78 8/27/2021 2:52:11 PM
496438 9723 8/27/2021 2:34:39 PM 8/27/2021 2:34:41 PM IVR call: balance Received call for balance for account 10287253 undefined 7 2 8600 78 78 8/27/2021 2:34:41 PM