Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 9733 | 8/28/2021 10:15:25 AM | 10/28/2022 7:42:02 AM | water | Query :Average increased tremendously as from July 2021. <div><br></div><div>6 MONTHS POLICY 20210618</div> | 30 | 3 | 8610 | 15 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-28T10:15:27.186Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-20T11:18:56.435Z"}] | 1 | 101 | 14 | 6 | ||||||||||||||||||||||||
| 496924 | 9732 | 8/28/2021 9:21:57 AM | 8/28/2021 9:21:58 AM | IVR call: balance | Received call for balance for account 10388668 undefined | 7 | 2 | 8609 | 78 | 78 | 8/28/2021 9:21:58 AM | ||||||||||||||||||||||||||||||
| 9731 | 8/28/2021 9:21:43 AM | 5/9/2022 8:51:41 AM | Water Interim investigation. | <b>Query </b>:Investigate water interim charges.<div><br></div> | 30 | 3 | 8608 | 2 | 23 | 1 | 47 | [{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-28T09:21:45.335Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-28T10:26:15.929Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-20T11:16:48.714Z"},{"op":"R","uid":"23","un":"bevins","dt":"2022-05-09T08:51:39.683Z"}] | 1 | 50 | 14 | 14 | |||||||||||||||||||||||||
| 496902 | 4908 | 8/28/2021 9:00:21 AM | 8/28/2021 9:00:22 AM | IVR call: balance | Received call for balance for account 10402495 undefined | 7 | 2 | 4105 | 78 | 78 | 8/28/2021 9:00:22 AM | ||||||||||||||||||||||||||||||
| 496894 | 4908 | 8/28/2021 8:58:14 AM | 8/28/2021 8:58:15 AM | IVR call: balance | Received call for balance for account 10402495 undefined | 7 | 2 | 4105 | 78 | 78 | 8/28/2021 8:58:15 AM | ||||||||||||||||||||||||||||||
| 496890 | 4632 | 8/28/2021 8:55:14 AM | 8/28/2021 8:55:15 AM | IVR call: balance | Received call for balance for account 10013805 undefined | 7 | 2 | 3930 | 78 | 78 | 8/28/2021 8:55:15 AM | ||||||||||||||||||||||||||||||
| 496877 | 9617 | 8/28/2021 8:35:10 AM | 8/28/2021 8:35:30 AM | IVR call: statement | Received call for statement for account 10414055 sent message: 1974 | 8 | 2 | 8501 | 79 | 79 | 8/28/2021 8:35:30 AM | 117703 | |||||||||||||||||||||||||||||
| 496876 | 9617 | 8/28/2021 8:34:28 AM | 8/28/2021 8:34:28 AM | IVR call: balance | Received call for balance for account 10414055 undefined | 7 | 2 | 8501 | 78 | 78 | 8/28/2021 8:34:28 AM | ||||||||||||||||||||||||||||||
| 496871 | 9730 | 8/28/2021 8:30:42 AM | 8/28/2021 8:30:43 AM | IVR call: balance | Received call for balance for account 10343313 undefined | 7 | 2 | 8607 | 78 | 78 | 8/28/2021 8:30:43 AM | ||||||||||||||||||||||||||||||
| 9729 | 8/28/2021 8:25:10 AM | 11/20/2021 11:12:25 AM | Late Termination | <b>Query </b>:Charged while property was sold in 2011. | 27 | 3 | 8606 | 7 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-28T08:25:11.875Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-20T11:11:17.691Z"}] | 6 | 122 | 14 | 11/20/2021 11:12:25 AM | 7 | 14 | ||||||||||||||||||||||
| 9728 | 8/28/2021 8:15:11 AM | 3/28/2022 7:10:22 AM | Late termination | <b>Query </b>:Charged while property was sold in 2011.<br><b>Journal Amount</b>: [-R65,668.18]<div><br></div><div><br></div><br><b>Journal Number</b>: [419385]<div><br></div><div><b>RESPONSE QRC</b>: Late termination 2015/02-2021/09,Journal {419385}Authorized.</div><div><br></div><div><br></div> | 27 | 3 | 8605 | 11 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-28T08:15:13.235Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-28T08:27:52.266Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-10-05T06:38:44.452Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-12T12:18:37.864Z"}] | 6 | 60 | 230 | 3/28/2022 7:10:22 AM | 11 | 230 | ||||||||||||||||||||||
| 496845 | 5627 | 8/28/2021 8:11:06 AM | 8/28/2021 8:11:07 AM | IVR call: balance | Received call for balance for account 10400287 undefined | 7 | 2 | 4786 | 78 | 78 | 8/28/2021 8:11:07 AM | ||||||||||||||||||||||||||||||
| 496794 | 4596 | 8/28/2021 7:34:28 AM | 8/28/2021 7:34:45 AM | IVR call: statement | Received call for statement for account 10396698 sent message: 1973 | 8 | 2 | 3909 | 79 | 79 | 8/28/2021 7:34:45 AM | 117702 | |||||||||||||||||||||||||||||
| 9727 | 8/28/2021 7:32:40 AM | 11/20/2021 11:07:14 AM | Dog tax | <b>Remove dog tax</b> -202012 | 27 | 3 | 8604 | 75 | 2 | 23 | 12 | 108 | [{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-28T07:32:41.806Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-20T11:05:28.887Z"}] | 8 | 50 | 14 | 11/20/2021 11:07:14 AM | 173 | 14 | ||||||||||||||||||||||
| 496781 | 5352 | 8/28/2021 7:24:03 AM | 8/28/2021 7:24:25 AM | IVR call: statement | Received call for statement for account 10427064 sent message: 1972 | 8 | 2 | 4517 | 79 | 79 | 8/28/2021 7:24:25 AM | 117701 | |||||||||||||||||||||||||||||
| 496770 | 9725 | 8/28/2021 7:09:02 AM | 8/28/2021 7:09:03 AM | IVR call: balance | Received call for balance for account 10406400 undefined | 7 | 2 | 8602 | 78 | 78 | 8/28/2021 7:09:03 AM | ||||||||||||||||||||||||||||||
| 496763 | 8699 | 8/28/2021 7:00:08 AM | 8/28/2021 7:00:09 AM | IVR call: balance | Received call for balance for account 10015486 undefined | 7 | 2 | 7677 | 78 | 78 | 8/28/2021 7:00:09 AM | ||||||||||||||||||||||||||||||
| 496760 | 8699 | 8/28/2021 6:57:25 AM | 8/28/2021 6:57:26 AM | IVR call: balance | Received call for balance for account 10015486 undefined | 7 | 2 | 7677 | 78 | 78 | 8/28/2021 6:57:26 AM | ||||||||||||||||||||||||||||||
| 496724 | 7207 | 8/28/2021 6:28:34 AM | 8/28/2021 6:28:35 AM | IVR call: balance | Received call for balance for account 10028533 undefined | 7 | 2 | 873 | 78 | 78 | 8/28/2021 6:28:35 AM | ||||||||||||||||||||||||||||||
| 496668 | 6271 | 8/28/2021 5:00:45 AM | 8/28/2021 5:00:46 AM | IVR call: balance | Received call for balance for account 10431580 undefined | 7 | 2 | 5395 | 78 | 78 | 8/28/2021 5:00:46 AM |