Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
498121 9754 8/30/2021 10:07:26 AM 3/29/2022 8:45:21 AM IVR call: balance Received call for balance for account 10386258 undefined 7 2 8631 78 [{"op":"R","uid":"21","un":"heinrichs","dt":"2022-03-29T08:45:21.118Z"}] 78 3/29/2022 8:45:21 AM 21
498081 8175 8/30/2021 9:47:59 AM 8/30/2021 9:48:00 AM IVR call: balance Received call for balance for account 10345862 undefined 7 2 6980 78 78 8/30/2021 9:48:00 AM
498036 8505 8/30/2021 9:12:32 AM 8/30/2021 9:12:55 AM IVR call: statement Received call for statement for account 10402239 sent message: 1998 8 2 7500 79 79 8/30/2021 9:12:55 AM 117727
498031 9753 8/30/2021 9:09:21 AM 8/30/2021 9:09:47 AM IVR call: statement Received call for statement for account 10176659 sent message: 1997 8 2 8630 79 79 8/30/2021 9:09:47 AM 117726
498013 7832 8/30/2021 9:00:40 AM 8/30/2021 9:00:41 AM IVR call: balance Received call for balance for account 10216144 undefined 7 2 6873 78 78 8/30/2021 9:00:41 AM
498012 5520 8/30/2021 9:00:07 AM 8/30/2021 9:00:28 AM IVR call: statement Received call for statement for account 10371156 sent message: 1996 8 2 4685 79 79 8/30/2021 9:00:28 AM 117725
498003 8233 8/30/2021 8:57:09 AM 8/30/2021 8:57:28 AM IVR call: statement Received call for statement for account 10065663 sent message: 1995 8 2 7246 79 79 8/30/2021 8:57:28 AM 117724
498001 9752 8/30/2021 8:55:55 AM 8/30/2021 8:55:56 AM IVR call: balance Received call for balance for account 20289449 undefined 7 2 8629 78 78 8/30/2021 8:55:56 AM
9751 8/30/2021 8:54:07 AM 11/20/2021 11:42:29 AM High Consumption <span style="color: rgba(0, 0, 0, 0.87); font-size: 14px; letter-spacing: 0.13118px;">High Consumption&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</span><div><span style="color: rgba(0, 0, 0, 0.87); font-size: 14px; letter-spacing: 0.13118px;">.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;d/o 2021.12.30&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</span></div> 30 3 8628 4 23 1 67 [{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-30T08:52:07.585Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-20T11:42:14.280Z"}] 1 101 14 14
497991 7889 8/30/2021 8:54:02 AM 8/30/2021 8:54:24 AM IVR call: statement Received call for statement for account 10389587 sent message: 1994 8 2 6928 79 79 8/30/2021 8:54:24 AM 117723
497990 7007 8/30/2021 8:52:26 AM 8/30/2021 8:52:44 AM IVR call: statement Received call for statement for account 10292464 sent message: 1993 8 2 6105 79 79 8/30/2021 8:52:44 AM 117722
497989 7254 8/30/2021 8:52:17 AM 8/30/2021 8:52:18 AM IVR call: balance Received call for balance for account 10025609 undefined 7 2 6334 78 78 8/30/2021 8:52:18 AM
9748 8/30/2021 8:49:45 AM 8/30/2021 8:49:45 AM 1
497972 6032 8/30/2021 8:45:04 AM 8/30/2021 8:45:05 AM IVR call: balance Received call for balance for account 10365660 undefined 7 2 5165 78 78 8/30/2021 8:45:05 AM
497969 9285 8/30/2021 8:44:26 AM 8/30/2021 8:44:43 AM IVR call: statement Received call for statement for account 10431299 sent message: 1992 8 2 8207 79 79 8/30/2021 8:44:43 AM 117721
497966 9749 8/30/2021 8:43:13 AM 8/30/2021 8:43:35 AM IVR call: statement Received call for statement for account 10249125 sent message: 1991 8 2 8626 79 79 8/30/2021 8:43:35 AM 117720
497964 9750 8/30/2021 8:42:35 AM 8/30/2021 8:42:56 AM IVR call: statement Received call for statement for account 10001780 sent message: 1990 8 2 8627 79 79 8/30/2021 8:42:56 AM 117719
497962 9694 8/30/2021 8:41:49 AM 8/30/2021 8:41:51 AM IVR call: balance Received call for balance for account 10235540 undefined 7 2 8573 78 78 8/30/2021 8:41:51 AM
497957 9749 8/30/2021 8:40:25 AM 8/30/2021 8:40:26 AM IVR call: balance Received call for balance for account 10249125 undefined 7 2 8626 78 78 8/30/2021 8:40:26 AM
497941 4925 8/30/2021 8:31:51 AM 8/30/2021 8:31:52 AM IVR call: balance Received call for balance for account 10365858 undefined 7 2 4120 78 78 8/30/2021 8:31:52 AM