Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 499126 | 9777 | 8/31/2021 8:15:14 AM | 8/31/2021 8:15:15 AM | IVR call: balance | Received call for balance for account 10236140 undefined | 7 | 2 | 8653 | 78 | 78 | 8/31/2021 8:15:15 AM | ||||||||||||||||||||||||||||||
| 499124 | 9777 | 8/31/2021 8:14:15 AM | 8/31/2021 8:14:16 AM | IVR call: balance | Received call for balance for account 10236140 undefined | 7 | 2 | 8653 | 78 | 78 | 8/31/2021 8:14:16 AM | ||||||||||||||||||||||||||||||
| 499110 | 7520 | 8/31/2021 8:08:15 AM | 8/31/2021 8:08:17 AM | IVR call: balance | Received call for balance for account 20202173 undefined | 7 | 2 | 6577 | 78 | 78 | 8/31/2021 8:08:17 AM | ||||||||||||||||||||||||||||||
| 499097 | 7833 | 8/31/2021 8:00:14 AM | 8/31/2021 8:00:15 AM | IVR call: balance | Received call for balance for account 10413267 undefined | 7 | 2 | 6874 | 78 | 78 | 8/31/2021 8:00:15 AM | ||||||||||||||||||||||||||||||
| 499096 | 8175 | 8/31/2021 7:59:42 AM | 8/31/2021 7:59:43 AM | IVR call: balance | Received call for balance for account 10345862 undefined | 7 | 2 | 6980 | 78 | 78 | 8/31/2021 7:59:43 AM | ||||||||||||||||||||||||||||||
| 499086 | 7181 | 8/31/2021 7:54:04 AM | 8/31/2021 7:54:04 AM | IVR call:$162 | Received call for $695 for account 10293122 | 6266 | 8/31/2021 7:54:04 AM | ||||||||||||||||||||||||||||||||||
| 499078 | 9775 | 8/31/2021 7:51:18 AM | 8/31/2021 7:51:19 AM | IVR call: balance | Received call for balance for account 10395995 undefined | 7 | 2 | 8652 | 78 | 78 | 8/31/2021 7:51:19 AM | ||||||||||||||||||||||||||||||
| 9774 | 8/31/2021 7:46:51 AM | 11/20/2022 8:41:28 AM | Water | <b>Query</b>: Evaluate six month policy.<div><br></div><div>Referred to Billing. Meter replaced 2018/04</div><div><br></div><div>adjustment done by billing 2022/10</div> | 27 | 3 | 8651 | 12 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-31T07:45:04.390Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-20T12:12:30.473Z"},{"op":"R","uid":"203","un":"babalwas","dt":"2022-02-10T13:17:51.813Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2022-03-11T10:47:49.420Z"},{"op":"R","uid":"204","un":"lulamamv","dt":"2022-03-28T08:48:48.123Z"}] | 1 | 112 | 14 | 11/20/2022 8:41:28 AM | 13 | 13 | ||||||||||||||||||||||
| 499049 | 5591 | 8/31/2021 7:35:37 AM | 8/31/2021 7:35:38 AM | IVR call: balance | Received call for balance for account 10288042 undefined | 7 | 2 | 4754 | 78 | 78 | 8/31/2021 7:35:38 AM | ||||||||||||||||||||||||||||||
| 9773 | 8/31/2021 7:33:19 AM | 11/13/2022 6:17:02 AM | Water | <b>Query</b> :Borehole double charged as from the period March 2021 ,please <b>investigate further.</b><div><b><br></b></div><div><b>QRC RESPONSE: Query closed</b></div><div>Meter removed and interims reversed in May 2022 </div> | 27 | 3 | 8650 | 15 | 2 | 23 | 1 | 58 | [{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-31T07:31:32.013Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-31T07:31:47.495Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-31T07:32:05.893Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-20T12:04:35.852Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2022-01-04T10:36:34.843Z"}] | 1 | 50 | 14 | 11/13/2022 6:17:01 AM | 3 | 3 | ||||||||||||||||||||||
| 499027 | 7011 | 8/31/2021 7:28:58 AM | 8/31/2021 7:28:59 AM | IVR call: balance | Received call for balance for account 10426544 undefined | 7 | 2 | 6109 | 78 | 78 | 8/31/2021 7:28:59 AM | ||||||||||||||||||||||||||||||
| 499009 | 4953 | 8/31/2021 7:22:59 AM | 8/31/2021 7:23:31 AM | IVR call: statement | Received call for statement for account 10114404 sent message: 2015 | 8 | 2 | 4144 | 79 | 79 | 8/31/2021 7:23:31 AM | 117744 | |||||||||||||||||||||||||||||
| 499008 | 8749 | 8/31/2021 7:22:27 AM | 8/31/2021 7:22:45 AM | IVR call: statement | Received call for statement for account 10432447 sent message: 2014 | 8 | 2 | 7724 | 79 | 79 | 8/31/2021 7:22:45 AM | 117743 | |||||||||||||||||||||||||||||
| 9772 | 8/31/2021 7:19:48 AM | 7/9/2022 6:53:02 AM | Water | <b>Note from QRC</b>: Plumbers letter received.<div><br></div><div>-No water meter linked to account, possibly recorded incorrect account number </div> | 27 | 3 | 8649 | 132 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-31T07:18:01.472Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-31T07:18:18.068Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-20T11:49:51.564Z"}] | 1 | 96 | 14 | 7/9/2022 6:53:01 AM | 13 | 13 | ||||||||||||||||||||||
| 498994 | 9771 | 8/31/2021 7:16:12 AM | 8/31/2021 7:16:13 AM | IVR call: balance | Received call for balance for account 10280671 undefined | 7 | 2 | 8648 | 78 | 78 | 8/31/2021 7:16:13 AM | ||||||||||||||||||||||||||||||
| 498995 | 8749 | 8/31/2021 7:16:11 AM | 8/31/2021 7:16:12 AM | IVR call: balance | Received call for balance for account 10432447 undefined | 7 | 2 | 7724 | 78 | 78 | 8/31/2021 7:16:12 AM | ||||||||||||||||||||||||||||||
| 498985 | 8681 | 8/31/2021 7:14:11 AM | 8/31/2021 7:14:12 AM | IVR call: balance | Received call for balance for account 10036789 undefined | 7 | 2 | 7661 | 78 | 78 | 8/31/2021 7:14:12 AM | ||||||||||||||||||||||||||||||
| 498978 | 8241 | 8/31/2021 7:10:23 AM | 8/31/2021 7:10:46 AM | IVR call: statement | Received call for statement for account 10389817 sent message: 2013 | 8 | 2 | 7255 | 79 | 79 | 8/31/2021 7:10:46 AM | 117742 | |||||||||||||||||||||||||||||
| 498976 | 9770 | 8/31/2021 7:04:22 AM | 8/31/2021 7:04:24 AM | IVR call: balance | Received call for balance for account 10395047 undefined | 7 | 2 | 8647 | 78 | 78 | 8/31/2021 7:04:24 AM | ||||||||||||||||||||||||||||||
| 498966 | 9769 | 8/31/2021 6:56:43 AM | 8/31/2021 6:57:06 AM | IVR call: statement | Received call for statement for account 10285448 sent message: 2012 | 8 | 2 | 8646 | 79 | 79 | 8/31/2021 6:57:06 AM | 117741 |