Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 9831 | 9/1/2021 7:30:32 AM | 11/21/2021 9:04:03 AM | WATER QUERY | LOGGED 7 JULY 2021 FOR HIGH WATER CONSUMPTION AND SHE ALSO INDICATED THAT SHE HAD A BURST PIPE WITHIN HER YARD AND SUBMITTED ALL THE RELEVANT DOCUMENTATION IN JUNE AFTER THE INCIDENT HAPPEN IN AUGUST 2020 AND WAS WRONGLY ADVISED BY INQUIRIES.<div><br></div><div>Query resolved on ref #9059. Duplicate Query closed</div> | 27 | 3 | 8706 | 74 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-11-19T06:35:41.003Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-19T06:38:32.991Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-19T06:39:11.793Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-11-21T09:02:01.330Z"}] | 1 | 101 | 3 | 11/21/2021 9:04:03 AM | 172 | 3 | ||||||||||||||||||||||
| 9829 | 9/1/2021 7:28:43 AM | 4/12/2022 9:39:10 AM | Water | <b>Evaluate Six</b> Month policy -2014-2011<div><br></div><div>6 months policy journal done </div><br/><b>Journal Number</b>: [015595]<br/><b>Journal Amount</b>: [139092.07] | 27 | 3 | 8705 | 4 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-01T07:26:43.043Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-01T10:23:05.445Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-01T10:31:26.552Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-09-16T14:27:46.554Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-09-21T06:08:42.256Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-09-23T09:01:40.001Z"}] | 1 | 95 | 4/12/2022 9:39:10 AM | 4 | 2 | |||||||||||||||||||||||
| 9828 | 9/1/2021 7:18:50 AM | 10/30/2021 12:37:19 PM | water | <b> Evaluate </b>Six month policy-Period 2015-2021 and <b>investigate further.</b><div>Journal Done</div><br/><b>Journal Number</b>: [445638]<br/><b>Journal Amount</b>: [-R35,824.16] | 27 | 3 | 8704 | 12 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-01T07:16:49.644Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-20T08:47:36.342Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-10-30T12:36:58.425Z"}] | 1 | 101 | 3 | 10/30/2021 12:37:19 PM | 12 | 3 | ||||||||||||||||||||||
| 500177 | 6509 | 9/1/2021 7:10:23 AM | 9/1/2021 7:10:24 AM | IVR call: balance | Received call for balance for account 20087234 undefined | 7 | 2 | 5626 | 78 | 78 | 9/1/2021 7:10:24 AM | ||||||||||||||||||||||||||||||
| 500129 | 9050 | 9/1/2021 6:53:41 AM | 9/1/2021 6:54:05 AM | IVR call: statement | Received call for statement for account 10063341 sent message: 2038 | 8 | 2 | 8000 | 79 | 79 | 9/1/2021 6:54:05 AM | 117767 | |||||||||||||||||||||||||||||
| 500090 | 9826 | 9/1/2021 6:29:36 AM | 9/1/2021 6:29:37 AM | IVR call: balance | Received call for balance for account 10361474 undefined | 7 | 2 | 8703 | 78 | 78 | 9/1/2021 6:29:37 AM | ||||||||||||||||||||||||||||||
| 500092 | 5548 | 9/1/2021 6:29:31 AM | 9/1/2021 6:29:32 AM | IVR call: balance | Received call for balance for account 10036229 undefined | 7 | 2 | 4714 | 78 | 78 | 9/1/2021 6:29:32 AM | ||||||||||||||||||||||||||||||
| 500070 | 9825 | 9/1/2021 6:23:01 AM | 9/1/2021 6:23:02 AM | IVR call: balance | Received call for balance for account 10429870 undefined | 7 | 2 | 8702 | 78 | 78 | 9/1/2021 6:23:02 AM | ||||||||||||||||||||||||||||||
| 500055 | 4988 | 9/1/2021 6:10:06 AM | 9/1/2021 6:10:07 AM | IVR call: balance | Received call for balance for account 10021601 undefined | 7 | 2 | 4177 | 78 | 78 | 9/1/2021 6:10:07 AM | ||||||||||||||||||||||||||||||
| 500051 | 4988 | 9/1/2021 6:09:00 AM | 9/1/2021 6:09:01 AM | IVR call: balance | Received call for balance for account 10021601 undefined | 7 | 2 | 4177 | 78 | 78 | 9/1/2021 6:09:01 AM | ||||||||||||||||||||||||||||||
| 500041 | 9824 | 9/1/2021 5:55:57 AM | 9/1/2021 5:56:22 AM | IVR call: statement | Received call for statement for account 10013913 sent message: 2037 | 8 | 2 | 8701 | 79 | 79 | 9/1/2021 5:56:22 AM | 117766 | |||||||||||||||||||||||||||||
| 500027 | 8787 | 9/1/2021 5:35:26 AM | 9/1/2021 5:35:27 AM | IVR call: balance | Received call for balance for account 10406868 undefined | 7 | 2 | 7761 | 78 | 78 | 9/1/2021 5:35:27 AM | ||||||||||||||||||||||||||||||
| 500026 | 8787 | 9/1/2021 5:33:57 AM | 9/1/2021 5:33:58 AM | IVR call: balance | Received call for balance for account 10406868 undefined | 7 | 2 | 7761 | 78 | 78 | 9/1/2021 5:33:58 AM | ||||||||||||||||||||||||||||||
| 500018 | 8175 | 9/1/2021 5:12:36 AM | 9/1/2021 5:12:37 AM | IVR call: balance | Received call for balance for account 10345862 undefined | 7 | 2 | 6980 | 78 | 78 | 9/1/2021 5:12:37 AM | ||||||||||||||||||||||||||||||
| 500015 | 9823 | 9/1/2021 5:04:16 AM | 9/1/2021 5:04:17 AM | IVR call: balance | Received call for balance for account 10410451 undefined | 7 | 2 | 8700 | 78 | 78 | 9/1/2021 5:04:17 AM | ||||||||||||||||||||||||||||||
| 500001 | 9822 | 9/1/2021 4:45:54 AM | 9/1/2021 4:46:19 AM | IVR call: statement | Received call for statement for account 10025019 sent message: 2036 | 8 | 2 | 8699 | 79 | 79 | 9/1/2021 4:46:19 AM | 117765 | |||||||||||||||||||||||||||||
| 499984 | 9821 | 8/31/2021 11:46:24 PM | 8/31/2021 11:46:25 PM | IVR call: balance | Received call for balance for account 10372603 undefined | 7 | 2 | 8698 | 78 | 78 | 8/31/2021 11:46:25 PM | ||||||||||||||||||||||||||||||
| 499976 | 8916 | 8/31/2021 6:55:57 PM | 8/31/2021 6:55:58 PM | IVR call: balance | Received call for balance for account 10045878 undefined | 7 | 2 | 7874 | 78 | 78 | 8/31/2021 6:55:58 PM | ||||||||||||||||||||||||||||||
| 499902 | 6689 | 8/31/2021 5:09:42 PM | 8/31/2021 5:09:43 PM | IVR call: balance | Received call for balance for account 10348235 undefined | 7 | 2 | 5810 | 78 | 78 | 8/31/2021 5:09:43 PM | ||||||||||||||||||||||||||||||
| 499896 | 6319 | 8/31/2021 5:02:40 PM | 8/31/2021 5:02:41 PM | IVR call: balance | Received call for balance for account 10348128 undefined | 7 | 2 | 5441 | 78 | 78 | 8/31/2021 5:02:41 PM |