Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
500333 7001 9/1/2021 8:04:13 AM 9/1/2021 8:04:14 AM IVR call: balance Received call for balance for account 10024880 undefined 7 2 6098 78 78 9/1/2021 8:04:14 AM
500331 7001 9/1/2021 8:03:15 AM 9/1/2021 8:03:16 AM IVR call: balance Received call for balance for account 10024880 undefined 7 2 6098 78 78 9/1/2021 8:03:16 AM
9841 9/1/2021 8:00:58 AM 3/26/2022 8:14:32 AM Water <b>Evaluate </b>six Month Policy-201903-202005 30 3 8715 2 23 1 95 [{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-01T07:58:57.875Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-19T06:52:25.779Z"},{"op":"R","uid":"203","un":"babalwas","dt":"2022-03-26T08:14:32.691Z"}] 1 101 14 14
500327 8405 9/1/2021 7:59:20 AM 9/1/2021 7:59:36 AM IVR call: statement Received call for statement for account 10407937 sent message: 2041 8 2 7410 79 79 9/1/2021 7:59:36 AM 117770
500321 8405 9/1/2021 7:58:02 AM 9/1/2021 7:58:03 AM IVR call: balance Received call for balance for account 10407937 undefined 7 2 7410 78 78 9/1/2021 7:58:03 AM
500319 8405 9/1/2021 7:57:23 AM 9/1/2021 7:57:24 AM IVR call: balance Received call for balance for account 10407937 undefined 7 2 7410 78 78 9/1/2021 7:57:24 AM
500316 6509 9/1/2021 7:56:59 AM 9/1/2021 7:57:24 AM IVR call: statement Received call for statement for account 20087234 sent message: 2040 8 2 5626 79 79 9/1/2021 7:57:24 AM 117769
9840 9/1/2021 7:56:49 AM 10/23/2022 12:34:02 PM Water <b>Evaluate</b> Six Month Policy:2019-2021<div><br></div><div>QRC RESPONSE: Customer does not qualify for six months policy,</div> 27 3 8714 15 2 23 1 95 [{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-01T07:54:48.667Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-19T06:51:46.252Z"}] 1 101 14 10/23/2022 12:34:02 PM 10 10
500308 6509 9/1/2021 7:55:52 AM 9/1/2021 7:55:53 AM IVR call:$168 Received call for $701 for account 20087234 5626 9/1/2021 7:55:53 AM
9839 9/1/2021 7:50:26 AM 7/9/2022 9:03:52 AM Water <b>Evaluate</b> Six moth policy-2019-2021<div><br></div><div>-Indigent subsidy write offs affected the query period.</div> 27 3 8713 17 2 23 1 95 [{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-01T07:48:25.960Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-19T06:50:30.291Z"}] 1 101 14 7/9/2022 9:03:52 AM 13 13
500278 9838 9/1/2021 7:46:27 AM 9/1/2021 7:46:27 AM IVR call: balance Received call for balance for account 10090607 undefined 7 2 8712 78 78 9/1/2021 7:46:27 AM
9837 9/1/2021 7:45:10 AM 12/6/2022 7:37:43 AM Water <b>Evaluate </b>Six Month policy Adjustments.2017-2021<div><br></div><div>6 month policy processed</div><br/><b>Journal Number</b>: [889192]<br/><b>Journal Amount</b>: [86685.77] 27 3 8711 15 2 23 1 95 [{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-01T07:43:09.565Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-19T06:49:40.166Z"}] 1 101 14 12/6/2022 7:37:37 AM 2 2
9836 9/1/2021 7:41:01 AM 11/20/2022 10:26:37 AM PLUMBERS LETTER SUBMITED WATER LEAK REPAIRED<div><br></div><div><b><u>QRC RESPONSE: </u></b>Water works report dated 20210722, REF 744590 no leak was found and no high consumption. If customer had any leaks repaired they need to log a new query and submit leak repair letter/affidavit to assess the account for a leak credit. Query resolved</div> 27 3 8710 17 3 23 1 96 [{"op":"R","uid":"16","un":"cumilem","dt":"2021-09-01T07:39:00.970Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-19T06:44:25.603Z"}] 1 96 14 11/20/2022 10:26:37 AM 139882 8 8
500258 7750 9/1/2021 7:38:54 AM 9/1/2021 7:38:55 AM IVR call: balance Received call for balance for account 10014557 undefined 7 2 6795 78 78 9/1/2021 7:38:55 AM
500255 5904 9/1/2021 7:38:02 AM 9/1/2021 7:38:02 AM IVR call: balance Received call for balance for account 10216307 undefined 7 2 5045 78 78 9/1/2021 7:38:02 AM
9833 9/1/2021 7:34:04 AM 11/3/2022 10:42:28 AM Water <b>Evaluate</b> Six month policy:2016-2020<div><br></div><div><b><u>QRC RESPONSE:</u></b></div><div><b><u><br></u></b></div><div><b>SIX MONTHS POLICY ADJUSTMENT DONE</b></div><div><b><br></b></div><div><b>JNL NO: 946539</b></div> 24 3 8709 15 2 23 1 95 [{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-01T07:32:03.448Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-19T06:43:41.037Z"}] 1 101 14 15
9832 9/1/2021 7:33:57 AM 11/19/2021 6:42:18 AM PLUMBERS LETTER SUBMITED LEAK REPAIRED AND PLUMBERS LETTER SUBMITTED 30 3 8708 2 23 1 96 [{"op":"R","uid":"16","un":"cumilem","dt":"2021-09-01T07:31:56.940Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-19T06:41:06.641Z"}] 1 96 14 14
500242 6579 9/1/2021 7:33:26 AM 9/1/2021 7:33:27 AM IVR call: balance Received call for balance for account 20149755 undefined 7 2 5701 78 78 9/1/2021 7:33:27 AM
500241 9834 9/1/2021 7:33:19 AM 9/1/2021 7:33:20 AM IVR call: balance Received call for balance for account 10432580 undefined 7 2 8707 78 78 9/1/2021 7:33:20 AM
500237 6579 9/1/2021 7:30:42 AM 9/1/2021 7:31:07 AM IVR call: statement Received call for statement for account 20149755 sent message: 2039 8 2 5701 79 79 9/1/2021 7:31:07 AM 117768