Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 40647 | 3/1/2023 1:25:32 PM | 3/1/2023 1:25:35 PM | high water consumption queried in February statement | high water consumption queried please apply six months policy | 6 | 3 | 31297 | 150 | 15 | 2 | 23 | 1 | 101 | 903 | |||||||||||||||||||||||||||
| 1081693 | 40646 | 3/1/2023 1:23:29 PM | 3/1/2023 1:23:30 PM | IVR call: balance | Received call for balance for account 10434599 undefined | 7 | 2 | 9483 | 78 | ||||||||||||||||||||||||||||||||
| 1081690 | 40645 | 3/1/2023 1:21:51 PM | 3/1/2023 1:22:15 PM | IVR call: statement | Received call for statement for account 10177734 sent message: 36671 | 8 | 2 | 30638 | 79 | ||||||||||||||||||||||||||||||||
| 1081688 | 40644 | 3/1/2023 1:20:25 PM | 3/1/2023 1:20:26 PM | IVR call: balance | Received call for balance for account 10177734 undefined | 7 | 2 | 30638 | 78 | ||||||||||||||||||||||||||||||||
| 1081682 | 40643 | 3/1/2023 1:19:23 PM | 3/1/2023 1:19:24 PM | IVR call: balance | Received call for balance for account 10011121 undefined | 7 | 2 | 31295 | 78 | ||||||||||||||||||||||||||||||||
| 1081667 | 40642 | 3/1/2023 1:16:21 PM | 3/1/2023 1:16:22 PM | IVR call: balance | Received call for balance for account 20377504 undefined | 7 | 2 | 31296 | 78 | ||||||||||||||||||||||||||||||||
| 1081664 | 40641 | 3/1/2023 1:15:25 PM | 3/1/2023 1:15:26 PM | IVR call:? | Received call for ? for account 10011121 | 31295 | |||||||||||||||||||||||||||||||||||
| 1081663 | 40640 | 3/1/2023 1:15:08 PM | 3/1/2023 1:15:09 PM | IVR call:? | Received call for ? for account 10009892 | 27213 | |||||||||||||||||||||||||||||||||||
| 40636 | 3/1/2023 1:04:10 PM | 3/1/2023 1:04:13 PM | water | consumer is being charged water on 2 separate meters in 1 account number 10 meter number 150911238 and meter number 212081457 please assist | 23 | 3 | 31294 | 37 | 15 | 2 | 23 | 1 | 50 | 37 | |||||||||||||||||||||||||||
| 1081635 | 40639 | 3/1/2023 1:03:18 PM | 3/1/2023 1:03:19 PM | IVR call: balance | Received call for balance for account 10244030 undefined | 7 | 2 | 10133 | 78 | ||||||||||||||||||||||||||||||||
| 1081634 | 40638 | 3/1/2023 1:03:17 PM | 3/1/2023 1:03:18 PM | IVR call: balance | Received call for balance for account 10361326 undefined | 7 | 2 | 11430 | 78 | ||||||||||||||||||||||||||||||||
| 1081632 | 40637 | 3/1/2023 1:02:09 PM | 3/1/2023 1:02:10 PM | IVR call: balance | Received call for balance for account 10244030 undefined | 7 | 2 | 10133 | 78 | ||||||||||||||||||||||||||||||||
| 36857 | 3/1/2023 12:45:58 PM | 5/30/2023 10:19:24 AM | water | Consumer is complaining about the high water billing on the account. Please see attached Plumbers report. | 30 | 3 | 6750 | 123 | 3 | 1 | 96 | 221 | 221 | ||||||||||||||||||||||||||||
| 1081581 | 40635 | 3/1/2023 12:41:48 PM | 3/1/2023 12:41:49 PM | IVR call: balance | Received call for balance for account 10288988 undefined | 7 | 2 | 25941 | 78 | ||||||||||||||||||||||||||||||||
| 1081576 | 40634 | 3/1/2023 12:38:46 PM | 3/1/2023 12:38:47 PM | IVR call: balance | Received call for balance for account 10241762 undefined | 7 | 2 | 30842 | 78 | ||||||||||||||||||||||||||||||||
| 1081575 | 40633 | 3/1/2023 12:37:43 PM | 3/1/2023 12:37:44 PM | IVR call: balance | Received call for balance for account 10071693 undefined | 7 | 2 | 30841 | 78 | ||||||||||||||||||||||||||||||||
| 1081539 | 40632 | 3/1/2023 12:23:32 PM | 3/1/2023 12:23:55 PM | IVR call: statement | Received call for statement for account 10177734 sent message: 36666 | 8 | 2 | 30638 | 79 | ||||||||||||||||||||||||||||||||
| 1734 | 3/1/2023 11:51:33 AM | 3/1/2023 11:51:35 AM | Charged twice on Water | Staff is being charged twice on water since May 2022.<div>.</div> | 6 | 3 | 1658 | 120 | 17 | 4 | 23 | 1 | 112 | 218 | |||||||||||||||||||||||||||
| 1081501 | 40631 | 3/1/2023 11:46:44 AM | 3/1/2023 11:46:48 AM | IVR call: balance | Received call for balance for account 10277546 undefined | 7 | 2 | 31117 | 78 | ||||||||||||||||||||||||||||||||
| 1081498 | 40630 | 3/1/2023 11:45:03 AM | 3/1/2023 11:45:04 AM | IVR call: balance | Received call for balance for account 10028645 undefined | 7 | 2 | 20214 | 78 |