Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1082623 | 40767 | 3/2/2023 10:32:51 AM | 3/2/2023 10:32:52 AM | IVR call: balance | Received call for balance for account 10237887 undefined | 7 | 2 | 26436 | 78 | ||||||||||||||||||||||||||||||||
| 1082622 | 40766 | 3/2/2023 10:32:04 AM | 3/2/2023 10:32:05 AM | IVR call: balance | Received call for balance for account 10237887 undefined | 7 | 2 | 26436 | 78 | ||||||||||||||||||||||||||||||||
| 40764 | 3/2/2023 10:26:38 AM | 3/2/2023 10:26:52 AM | WATER QUERY | INCORRECT READING PROVIDED. | 30 | 3 | 31321 | 215 | 2 | 1 | 111 | 1533 | 1533 | ||||||||||||||||||||||||||||
| 1082607 | 40763 | 3/2/2023 10:24:36 AM | 3/2/2023 10:24:37 AM | IVR call: balance | Received call for balance for account 10111254 undefined | 7 | 2 | 30196 | 78 | ||||||||||||||||||||||||||||||||
| 1082591 | 40762 | 3/2/2023 10:17:01 AM | 3/2/2023 10:17:19 AM | IVR call: statement | Received call for statement for account 10199172 sent message: 36741 | 8 | 2 | 1949 | 79 | ||||||||||||||||||||||||||||||||
| 1082589 | 40761 | 3/2/2023 10:16:16 AM | 3/2/2023 10:16:17 AM | IVR call: balance | Received call for balance for account 10360075 undefined | 7 | 2 | 27532 | 78 | ||||||||||||||||||||||||||||||||
| 1082587 | 40759 | 3/2/2023 10:14:56 AM | 3/2/2023 10:15:15 AM | IVR call: statement | Received call for statement for account 10363015 sent message: 36740 | 8 | 2 | 31103 | 79 | ||||||||||||||||||||||||||||||||
| 1082586 | 40758 | 3/2/2023 10:14:09 AM | 3/2/2023 10:14:10 AM | IVR call: balance | Received call for balance for account 10424960 undefined | 7 | 2 | 20090 | 78 | ||||||||||||||||||||||||||||||||
| 40756 | 3/2/2023 10:13:30 AM | 3/2/2023 10:13:32 AM | meter reading | consumer says water meter was stolen feb 2022 but kept on giving actual readings and would like an investigation | 6 | 3 | 31320 | 27 | 17 | 2 | 23 | 1 | 111 | 27 | |||||||||||||||||||||||||||
| 1082585 | 40757 | 3/2/2023 10:10:56 AM | 3/2/2023 10:11:13 AM | IVR call: statement | Received call for statement for account 10199172 sent message: 36736 | 8 | 2 | 1949 | 79 | ||||||||||||||||||||||||||||||||
| 1082552 | 40755 | 3/2/2023 9:56:18 AM | 3/2/2023 9:56:37 AM | IVR call: statement | Received call for statement for account 10440499 sent message: 36731 | 8 | 2 | 31319 | 79 | ||||||||||||||||||||||||||||||||
| 40752 | 3/2/2023 9:52:35 AM | 3/2/2023 9:53:34 AM | WATER | SUBMITTED PLUMBERS FOR A FIXED LEAK | 6 | 3 | 31318 | 114 | 17 | 2 | 23 | 1 | 96 | 201 | 201 | ||||||||||||||||||||||||||
| 1082545 | 40754 | 3/2/2023 9:52:29 AM | 3/2/2023 9:52:46 AM | IVR call: statement | Received call for statement for account 10419128 sent message: 36729 | 8 | 2 | 30140 | 79 | ||||||||||||||||||||||||||||||||
| 1082543 | 40753 | 3/2/2023 9:52:03 AM | 3/2/2023 9:52:05 AM | IVR call: balance | Received call for balance for account 10363015 undefined | 7 | 2 | 31103 | 78 | ||||||||||||||||||||||||||||||||
| 34442 | 3/2/2023 9:46:13 AM | 3/2/2023 9:46:16 AM | Water reading | Water Reading as on 2023.03.01 is: 5787.5532 | 23 | 3 | 9663 | 17 | 2 | 23 | 1 | 111 | 2834 | ||||||||||||||||||||||||||||
| 1082513 | 40750 | 3/2/2023 9:32:34 AM | 3/2/2023 9:32:34 AM | IVR call:? | Received call for ? for account 10440245 | 28207 | |||||||||||||||||||||||||||||||||||
| 40747 | 3/2/2023 9:26:52 AM | 3/2/2023 9:26:55 AM | WATER | PLEASE INVESTIGATE HIGH WATER CONSUMPTION | 6 | 3 | 31316 | 114 | 17 | 2 | 23 | 1 | 112 | 201 | |||||||||||||||||||||||||||
| 1082501 | 40749 | 3/2/2023 9:26:20 AM | 3/2/2023 9:26:40 AM | IVR call: statement | Received call for statement for account 10437589 sent message: 36721 | 8 | 2 | 29909 | 79 | ||||||||||||||||||||||||||||||||
| 1082500 | 40748 | 3/2/2023 9:26:18 AM | 3/2/2023 9:26:20 AM | IVR call: balance | Received call for balance for account 20439454 undefined | 7 | 2 | 31317 | 78 | ||||||||||||||||||||||||||||||||
| 40746 | 3/2/2023 9:26:12 AM | 3/2/2023 9:26:31 AM | 6 MONTHS POLICY | 6 Months policy adjustment from 2022.07.17-2023.02.09 | 23 | 3 | 31315 | 144 | 15 | 3 | 23 | 1 | 101 | 778 | 778 |