Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1082816 | 40787 | 3/2/2023 12:33:34 PM | 3/2/2023 12:33:35 PM | IVR call: balance | Received call for balance for account 10007551 undefined | 7 | 2 | 4486 | 78 | ||||||||||||||||||||||||||||||||
| 1082811 | 40786 | 3/2/2023 12:32:15 PM | 3/2/2023 12:32:16 PM | IVR call: balance | Received call for balance for account 10007551 undefined | 7 | 2 | 4486 | 78 | ||||||||||||||||||||||||||||||||
| 1082804 | 40785 | 3/2/2023 12:29:32 PM | 3/2/2023 12:29:33 PM | IVR call: balance | Received call for balance for account 10440645 undefined | 7 | 2 | 29848 | 78 | ||||||||||||||||||||||||||||||||
| 1082803 | 40784 | 3/2/2023 12:29:18 PM | 3/2/2023 12:29:36 PM | IVR call: meter-reading | Received call for meter-reading for account 10430054 Meter reading: [1357] Meter type: [water] | 10 | 2 | 10475 | 81 | ||||||||||||||||||||||||||||||||
| 1082801 | 40783 | 3/2/2023 12:28:18 PM | 3/2/2023 12:28:35 PM | IVR call: statement | Received call for statement for account 10440645 sent message: 36753 | 8 | 2 | 29848 | 79 | ||||||||||||||||||||||||||||||||
| 1082800 | 40782 | 3/2/2023 12:27:36 PM | 3/2/2023 12:27:37 PM | IVR call: balance | Received call for balance for account 10442949 undefined | 7 | 2 | 31328 | 78 | ||||||||||||||||||||||||||||||||
| 1082787 | 40781 | 3/2/2023 12:21:29 PM | 3/2/2023 12:21:30 PM | IVR call: balance | Received call for balance for account 10022077 undefined | 7 | 2 | 4253 | 78 | ||||||||||||||||||||||||||||||||
| 1082778 | 40780 | 3/2/2023 12:16:13 PM | 3/2/2023 12:16:14 PM | IVR call: balance | Received call for balance for account 10216800 undefined | 7 | 2 | 23904 | 78 | ||||||||||||||||||||||||||||||||
| 1082773 | 40779 | 3/2/2023 12:14:40 PM | 3/2/2023 12:14:41 PM | IVR call: balance | Received call for balance for account 10216800 undefined | 7 | 2 | 23904 | 78 | ||||||||||||||||||||||||||||||||
| 1082771 | 40778 | 3/2/2023 12:13:45 PM | 3/2/2023 12:13:46 PM | IVR call: balance | Received call for balance for account 10022077 undefined | 7 | 2 | 4253 | 78 | ||||||||||||||||||||||||||||||||
| 1082769 | 40777 | 3/2/2023 12:13:18 PM | 3/2/2023 12:13:40 PM | IVR call: statement | Received call for statement for account 10172586 sent message: 36752 | 8 | 2 | 4812 | 79 | ||||||||||||||||||||||||||||||||
| 40776 | 3/2/2023 12:09:31 PM | 3/2/2023 12:09:34 PM | Request account emailed to me | I am hereby requesting that my BCMM accounts be emailed to me please | 23 | 3 | 31327 | 5 | 2 | 23 | 8 | 118 | 3144 | ||||||||||||||||||||||||||||
| 40776 | 3/2/2023 12:09:27 PM | 3/2/2023 12:09:30 PM | Request account emailed to me | I am hereby requesting that my BCMM accounts be emailed to me please | 23 | 3 | 31327 | 5 | 2 | 23 | 8 | 118 | 3144 | ||||||||||||||||||||||||||||
| 1082756 | 40775 | 3/2/2023 12:02:30 PM | 3/2/2023 12:02:31 PM | IVR call: balance | Received call for balance for account 10044255 undefined | 7 | 2 | 23286 | 78 | ||||||||||||||||||||||||||||||||
| 1082732 | 40774 | 3/2/2023 11:45:52 AM | 3/2/2023 11:46:29 AM | IVR call: statement | Received call for statement for account 20332567 sent message: 36747 | 8 | 2 | 13380 | 79 | ||||||||||||||||||||||||||||||||
| 1082704 | 40773 | 3/2/2023 11:33:13 AM | 3/2/2023 11:33:15 AM | IVR call: balance | Received call for balance for account 10115916 undefined | 7 | 2 | 31326 | 78 | ||||||||||||||||||||||||||||||||
| 1082681 | 40772 | 3/2/2023 11:27:00 AM | 3/2/2023 11:27:01 AM | IVR call: balance | Received call for balance for account 10440979 undefined | 7 | 2 | 31325 | 78 | ||||||||||||||||||||||||||||||||
| 1082663 | 40770 | 3/2/2023 11:01:35 AM | 3/2/2023 11:01:37 AM | IVR call: balance | Received call for balance for account 10006839 undefined | 7 | 2 | 7433 | 78 | ||||||||||||||||||||||||||||||||
| 1082632 | 40769 | 3/2/2023 10:43:02 AM | 3/2/2023 10:43:03 AM | IVR call: balance | Received call for balance for account 10151807 undefined | 7 | 2 | 25707 | 78 | ||||||||||||||||||||||||||||||||
| 40768 | 3/2/2023 10:37:23 AM | 3/2/2023 10:37:26 AM | 6 Months Policy | 6 months policy adjustment from 2022.04.02-2023.01.19 | 23 | 3 | 31324 | 144 | 15 | 3 | 23 | 1 | 101 | 778 |