Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1084254 | 40921 | 3/3/2023 6:42:59 PM | 3/3/2023 6:42:59 PM | IVR call:? | Received call for ? for account 10275421 | 30917 | |||||||||||||||||||||||||||||||||||
| 1084242 | 40920 | 3/3/2023 6:29:41 PM | 3/3/2023 6:29:41 PM | IVR call:? | Received call for ? for account 10377510 | 28 | |||||||||||||||||||||||||||||||||||
| 1083994 | 40918 | 3/3/2023 2:15:12 PM | 3/3/2023 2:15:13 PM | IVR call: balance | Received call for balance for account 10044892 undefined | 7 | 2 | 30179 | 78 | ||||||||||||||||||||||||||||||||
| 1083993 | 40917 | 3/3/2023 2:13:37 PM | 3/3/2023 2:13:38 PM | IVR call: balance | Received call for balance for account 10044892 undefined | 7 | 2 | 30179 | 78 | ||||||||||||||||||||||||||||||||
| 1083986 | 40916 | 3/3/2023 2:11:03 PM | 3/3/2023 2:11:04 PM | IVR call: balance | Received call for balance for account 10044892 undefined | 7 | 2 | 30179 | 78 | ||||||||||||||||||||||||||||||||
| 40915 | 3/3/2023 1:57:01 PM | 3/3/2023 1:57:03 PM | LATE TERMINATION | PLEASE TRASNFER WATER METER TO TH ENEW OWNERS ACCOUNT. | 6 | 3 | 31365 | 114 | 15 | 3 | 23 | 1 | 50 | 201 | |||||||||||||||||||||||||||
| 1083930 | 40914 | 3/3/2023 1:40:16 PM | 3/3/2023 1:40:17 PM | IVR call: balance | Received call for balance for account 10162597 undefined | 7 | 2 | 31364 | 78 | ||||||||||||||||||||||||||||||||
| 1083926 | 40913 | 3/3/2023 1:35:23 PM | 3/3/2023 1:35:25 PM | IVR call: balance | Received call for balance for account 10062981 undefined | 7 | 2 | 14436 | 78 | ||||||||||||||||||||||||||||||||
| 1083913 | 40912 | 3/3/2023 1:29:45 PM | 3/3/2023 1:29:46 PM | IVR call: balance | Received call for balance for account 10198545 undefined | 7 | 2 | 4193 | 78 | ||||||||||||||||||||||||||||||||
| 1083880 | 40911 | 3/3/2023 1:14:23 PM | 3/3/2023 1:14:41 PM | IVR call: statement | Received call for statement for account 10439218 sent message: 36885 | 8 | 2 | 31363 | 79 | ||||||||||||||||||||||||||||||||
| 1083881 | 40910 | 3/3/2023 1:14:23 PM | 3/3/2023 1:14:24 PM | IVR call: balance | Received call for balance for account 10368198 undefined | 7 | 2 | 16244 | 78 | ||||||||||||||||||||||||||||||||
| 40432 | 3/3/2023 1:08:57 PM | 3/3/2023 1:08:59 PM | Refuse cost | Can you please not charge refuse as this is a church and refuse is never collected from the church. Refuse is taken home when the members clean the church. | 23 | 3 | 31361 | 5 | 2 | 23 | 4 | 120 | 3118 | ||||||||||||||||||||||||||||
| 40432 | 3/3/2023 1:05:41 PM | 4/30/2023 9:59:41 AM | Change of email address | Can you please send this account to the email below for payment? Q.Daniels@nac-sa.org.za<div><br></div><div>QRC RESPONSE :2023.04.30</div><div>Transfer the BE0201,EL0201,FE002,WA0300 to 10035693</div><div>same name NEW APOSTOLIC CHURCH 10035693 and another account APOSTOLIC CHURCH NEW 10035691</div><div><br><div><br></div><div><br></div></div> | 30 | 3 | 31362 | 5 | 2 | 23 | 6 | 76 | 145803 | 3118 | 4 | ||||||||||||||||||||||||||
| 40432 | 3/3/2023 1:04:00 PM | 4/30/2023 10:02:33 AM | New email address for account | Could we have this account sent to the following email for payment? Q.Daniels@nac-sa.org.za <div><br></div><div>QRC RESPONSE:2023.04.30</div><div>Same query ref 97354</div> | 27 | 3 | 31361 | 5 | 2 | 23 | 6 | 76 | 4/30/2023 10:02:32 AM | 145804 | 4 | 3118 | 4 | ||||||||||||||||||||||||
| 1083863 | 40908 | 3/3/2023 12:59:58 PM | 3/3/2023 12:59:59 PM | IVR call: balance | Received call for balance for account 10399865 undefined | 7 | 2 | 25124 | 78 | ||||||||||||||||||||||||||||||||
| 1083862 | 40907 | 3/3/2023 12:59:18 PM | 3/3/2023 12:59:19 PM | IVR call: balance | Received call for balance for account 10271227 undefined | 7 | 2 | 22962 | 78 | ||||||||||||||||||||||||||||||||
| 40906 | 3/3/2023 12:42:01 PM | 3/3/2023 12:42:19 PM | WATER QUERY | CHARGED FOR HIGH WATER CONSUMPTION AND WAITING FOR WATER DEP INVESTIGATIONS. | 30 | 3 | 31360 | 215 | 3 | 1 | 96 | 1533 | 1533 | ||||||||||||||||||||||||||||
| 40906 | 3/3/2023 12:40:30 PM | 3/3/2023 12:40:58 PM | WATER QUERY | CHARGED FOR HIGH WATER CONSUMPTION AND WAITING FOR WATER DEP INVESTIGATIONS. | 30 | 3 | 31360 | 215 | 3 | 1 | 96 | 1533 | 1533 | ||||||||||||||||||||||||||||
| 40906 | 3/3/2023 12:38:10 PM | 3/3/2023 12:39:05 PM | WATER QUERY | CHARGED FOR HIGH WATER CONSUMPTION AND WAITING FOR WATER DEP INVESTIGATIONS. | 30 | 3 | 31360 | 215 | 3 | 1 | 96 | 1533 | 1533 | ||||||||||||||||||||||||||||
| 17762 | 3/3/2023 12:25:33 PM | 3/6/2023 11:43:33 AM | Faulty Meter | Outcomes desired for inaccurate Electricity meter readings: i. ii. Corrections have not been done for kVa interim readings for months of 22/11/2022 & 27/10/2022. Please refund value of excessive kVa reading for 60kVa & 61kVa readings. iii. Eyabantu have determined that we are being overcharged on average about R3000.00 per month. Eyabantu inform me that BCMM have conceded this and are going to refund us R3000.00 pm backdated by 6 months. Please refund the estimated overcharging of R18000.00 iv. We urgently want this meter replaced. Attached please find: 1: Minutes of meeting held with Martin van Jaarsveld of BCMM (Technical) Electrical Department 2 Eyabantu check meter readings and comparisons | 23 | 3 | 19224 | 5 | 2 | 23 | 2 | 111 | 1088 |