Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1085237 | 40964 | 3/6/2023 6:49:11 AM | 3/9/2023 11:53:02 AM | IVR call: statement | Received call for statement for account 10426562 sent message: 36975 | 8 | 2 | 4428 | 79 | 143847 | |||||||||||||||||||||||||||||||
| 1085187 | 40963 | 3/6/2023 6:34:40 AM | 3/6/2023 6:34:41 AM | IVR call:? | Received call for ? for account 10409741 | 31379 | |||||||||||||||||||||||||||||||||||
| 40959 | 3/6/2023 6:33:48 AM | 3/6/2023 6:33:51 AM | Services not transferred from previous owner! | Hi There, Please transfer the services that is still charged to previous owner. It is still being charged to account 10137138, which is wrong. All services should be on my account which is, 10435623. I have gone to the office in Beacon Bay 3x times to correct this and still it is wrong. Please note that I also cannot be held liable for the interest incurred on these outstanding services charges and I will have to make a repayment arrangement. | 23 | 3 | 31378 | 5 | 2 | 23 | 6 | 122 | 3160 | ||||||||||||||||||||||||||||
| 1085150 | 40962 | 3/6/2023 6:16:53 AM | 3/6/2023 6:16:54 AM | IVR call:? | Received call for ? for account 10437170 | 19692 | |||||||||||||||||||||||||||||||||||
| 1085137 | 40961 | 3/6/2023 6:05:50 AM | 3/6/2023 6:06:06 AM | IVR call: statement | Received call for statement for account 10425241 sent message: 36971 | 8 | 2 | 23079 | 79 | ||||||||||||||||||||||||||||||||
| 1085119 | 40960 | 3/6/2023 5:56:01 AM | 3/6/2023 5:56:02 AM | IVR call: balance | Received call for balance for account 10176988 undefined | 7 | 2 | 6183 | 78 | ||||||||||||||||||||||||||||||||
| 1085070 | 40958 | 3/5/2023 6:26:16 PM | 3/5/2023 6:26:33 PM | IVR call: statement | Received call for statement for account 10012003 sent message: 36967 | 8 | 2 | 5439 | 79 | ||||||||||||||||||||||||||||||||
| 1085042 | 40957 | 3/5/2023 5:09:27 PM | 3/5/2023 5:09:28 PM | IVR call: balance | Received call for balance for account 10021085 undefined | 7 | 2 | 6436 | 78 | ||||||||||||||||||||||||||||||||
| 40956 | 3/5/2023 4:36:02 PM | 3/5/2023 4:36:05 PM | No tax invoices received. | Please send me the tax invoices for this account to the email address registered for this account: fikelepi@hotmail.com. I have not been receiving invoices for some time. | 23 | 3 | 31377 | 15 | 2 | 23 | 1 | 50 | 3159 | ||||||||||||||||||||||||||||
| 1084972 | 40955 | 3/5/2023 3:18:26 PM | 3/5/2023 3:18:27 PM | IVR call: balance | Received call for balance for account 10013195 undefined | 7 | 2 | 31376 | 78 | ||||||||||||||||||||||||||||||||
| 1084971 | 40954 | 3/5/2023 3:16:54 PM | 3/5/2023 3:16:55 PM | IVR call: balance | Received call for balance for account 10198880 undefined | 7 | 2 | 21765 | 78 | ||||||||||||||||||||||||||||||||
| 40953 | 3/5/2023 12:50:38 PM | 3/5/2023 12:50:41 PM | METER READINGS FOR WATER | CONSUMER IS COMPLAINING OF HIGH CONSUMPTION, HIGH WATER METER READINGS | 6 | 3 | 31375 | 27 | 17 | 3 | 23 | 1 | 111 | 27 | |||||||||||||||||||||||||||
| 1084897 | 40952 | 3/5/2023 12:05:19 PM | 3/5/2023 12:05:20 PM | IVR call: balance | Received call for balance for account 10206813 undefined | 7 | 2 | 10287 | 78 | ||||||||||||||||||||||||||||||||
| 1084820 | 40951 | 3/5/2023 9:37:48 AM | 3/5/2023 9:38:08 AM | IVR call: statement | Received call for statement for account 10427064 sent message: 36962 | 8 | 2 | 4517 | 79 | ||||||||||||||||||||||||||||||||
| 1084810 | 40950 | 3/5/2023 9:11:42 AM | 3/5/2023 9:11:57 AM | IVR call: statement | Received call for statement for account 10190173 sent message: 36961 | 8 | 2 | 4212 | 79 | ||||||||||||||||||||||||||||||||
| 1084809 | 40949 | 3/5/2023 9:10:23 AM | 3/5/2023 9:10:24 AM | IVR call: balance | Received call for balance for account 10190173 undefined | 7 | 2 | 4212 | 78 | ||||||||||||||||||||||||||||||||
| 1084808 | 40948 | 3/5/2023 9:09:50 AM | 3/5/2023 9:09:51 AM | IVR call: balance | Received call for balance for account 10190173 undefined | 7 | 2 | 4212 | 78 | ||||||||||||||||||||||||||||||||
| 1084667 | 40947 | 3/5/2023 4:59:15 AM | 3/5/2023 4:59:16 AM | IVR call: balance | Received call for balance for account 10354253 undefined | 7 | 2 | 22073 | 78 | ||||||||||||||||||||||||||||||||
| 40944 | 3/4/2023 3:58:21 PM | 3/4/2023 3:58:24 PM | Incorrect Electricity Invoices | The last electricity meter reading on the statement was invoiced on 27 November 2022 for the meter read on 31 October 2022. The meter reading at this point was 25345. Interim use invoice of 700 kWh were invoiced on each of 23 December 2022, 28 January 2023 and 25 February 2023. The actual meter reading on 4 March was 25441. Actual usage since 31 October was thus 96 KWh compared to 2100 kWh invoiced. See attached meter reading picture on 4 March 2023. | 23 | 3 | 31372 | 5 | 2 | 23 | 2 | 111 | 3156 | ||||||||||||||||||||||||||||
| 1084495 | 40943 | 3/4/2023 10:19:26 AM | 3/4/2023 10:19:27 AM | IVR call: balance | Received call for balance for account 10011122 undefined | 7 | 2 | 30632 | 78 |