Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1085761 | 41003 | 3/6/2023 10:29:09 AM | 3/6/2023 10:29:35 AM | IVR call: meter-reading | Received call for meter-reading for account 10268860 Meter reading: [3012] Meter type: [water] | 10 | 2 | 3196 | 81 | ||||||||||||||||||||||||||||||||
| 19598 | 3/6/2023 10:08:00 AM | 6/1/2023 2:11:38 PM | ELECTRICITY CHARGE ERROR | I am being charged Electricity Small power and basic Electricity on my BCM account but I have had a pre-paid meter for the past 8 years. The charges started in January 2022. Please pass credit for charges urgently. | 23 | 3 | 19216 | 5 | 3 | 23 | 2 | 103 | 146900 | 1416 | |||||||||||||||||||||||||||
| 41002 | 3/6/2023 10:03:18 AM | 3/6/2023 10:03:20 AM | Meter removed on 17 May 2022 | Please reverse water charged as the meter was removed 9 months ago | 22 | 3 | 31388 | 207 | 15 | 4 | 23 | 1 | 101 | 1208 | |||||||||||||||||||||||||||
| 1085704 | 41001 | 3/6/2023 9:58:49 AM | 3/6/2023 9:59:14 AM | IVR call: statement | Received call for statement for account 10250657 sent message: 37017 | 8 | 2 | 31386 | 79 | ||||||||||||||||||||||||||||||||
| 1085699 | 41000 | 3/6/2023 9:54:28 AM | 3/6/2023 9:54:53 AM | IVR call: statement | Received call for statement for account 10030970 sent message: 37015 | 8 | 2 | 31387 | 79 | ||||||||||||||||||||||||||||||||
| 1085694 | 40999 | 3/6/2023 9:50:53 AM | 3/6/2023 9:51:19 AM | IVR call: meter-reading | Received call for meter-reading for account 10381121 Meter reading: [13220376] Meter type: [water] | 10 | 2 | 7077 | 81 | ||||||||||||||||||||||||||||||||
| 1085691 | 40998 | 3/6/2023 9:48:59 AM | 3/6/2023 9:49:20 AM | IVR call: statement | Received call for statement for account 10250657 sent message: 37014 | 8 | 2 | 31386 | 79 | ||||||||||||||||||||||||||||||||
| 1085673 | 40997 | 3/6/2023 9:42:15 AM | 3/6/2023 9:42:35 AM | IVR call: statement | Received call for statement for account 10160227 sent message: 37011 | 8 | 2 | 14184 | 79 | ||||||||||||||||||||||||||||||||
| 1085654 | 40996 | 3/6/2023 9:37:45 AM | 3/6/2023 9:37:46 AM | IVR call: balance | Received call for balance for account 10160227 undefined | 7 | 2 | 14184 | 78 | ||||||||||||||||||||||||||||||||
| 1085613 | 40995 | 3/6/2023 9:16:02 AM | 3/6/2023 9:16:23 AM | IVR call: statement | Received call for statement for account 10144100 sent message: 37005 | 8 | 2 | 10489 | 79 | ||||||||||||||||||||||||||||||||
| 1085572 | 40994 | 3/6/2023 9:02:25 AM | 3/6/2023 9:02:39 AM | IVR call: statement | Received call for statement for account 10342744 sent message: 37004 | 8 | 2 | 26530 | 79 | ||||||||||||||||||||||||||||||||
| 1085560 | 40993 | 3/6/2023 8:56:55 AM | 3/6/2023 8:56:56 AM | IVR call: balance | Received call for balance for account 10402891 undefined | 7 | 2 | 15553 | 78 | ||||||||||||||||||||||||||||||||
| 40991 | 3/6/2023 8:49:49 AM | 4/3/2023 7:56:27 AM | water not charge for a year | water not charge for a year | 30 | 3 | 31385 | 134 | 3 | 1 | 101 | 232 | 232 | ||||||||||||||||||||||||||||
| 1085553 | 40992 | 3/6/2023 8:49:20 AM | 3/6/2023 8:49:22 AM | IVR call: balance | Received call for balance for account 10400630 undefined | 7 | 2 | 25691 | 78 | ||||||||||||||||||||||||||||||||
| 1085551 | 40990 | 3/6/2023 8:46:45 AM | 3/6/2023 8:46:46 AM | IVR call: balance | Received call for balance for account 10376297 undefined | 7 | 2 | 27103 | 78 | ||||||||||||||||||||||||||||||||
| 1085508 | 40989 | 3/6/2023 8:25:06 AM | 3/6/2023 8:25:07 AM | IVR call: balance | Received call for balance for account 20122249 undefined | 7 | 2 | 7175 | 78 | ||||||||||||||||||||||||||||||||
| 1085502 | 40988 | 3/6/2023 8:24:21 AM | 3/6/2023 8:24:22 AM | IVR call: balance | Received call for balance for account 10035056 undefined | 7 | 2 | 13804 | 78 | ||||||||||||||||||||||||||||||||
| 1085462 | 40987 | 3/6/2023 8:07:10 AM | 3/6/2023 8:07:25 AM | IVR call: statement | Received call for statement for account 10298011 sent message: 36995 | 8 | 2 | 30845 | 79 | ||||||||||||||||||||||||||||||||
| 1085450 | 40986 | 3/6/2023 8:05:36 AM | 3/6/2023 8:05:53 AM | IVR call: statement | Received call for statement for account 10422059 sent message: 36994 | 8 | 2 | 24533 | 79 | ||||||||||||||||||||||||||||||||
| 40984 | 3/6/2023 8:04:25 AM | 3/14/2023 7:14:01 AM | WATER | CAN YOU PLEASE SPLIT THE CONSUMPTION FOR THE PERIOD 2021/05- 2021/11/05 AND CONSUMER HAD A LLEAK SHE FIXED IT. | 30 | 3 | 31383 | 114 | 17 | 2 | 23 | 1 | 96 | 201 | 201 |