Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 17336 | 3/6/2023 2:04:36 PM | 4/5/2023 9:53:15 AM | Monlu Flats - Underground leak | Dear Sirs We suffered an underground leak at the above mentioned property. The leak was recently noticed and subsequently fixed by our resident plumber on 18th and 28th February 2023. The plumber's affidavit can be found attached. Also, you can see by the recent charges, there has been a huge spike in consumption since Jul'22. We kindly request that the matter is investigated, consumption confirmed, and if possible, a rebate is considered in respect of the subsequent (and very high) charges. Your assistance will be greatly appreciated. Thank you Kind regards, Rental Solutions 2010 | 23 | 3 | 31396 | 17 | 3 | 23 | 1 | 96 | 952 | ||||||||||||||||||||||||||||
| 1086091 | 41040 | 3/6/2023 1:51:35 PM | 3/6/2023 1:51:51 PM | IVR call: statement | Received call for statement for account 10253566 sent message: 37061 | 8 | 2 | 31395 | 79 | ||||||||||||||||||||||||||||||||
| 1086051 | 41039 | 3/6/2023 1:32:12 PM | 3/6/2023 1:32:13 PM | IVR call: balance | Received call for balance for account 10354860 undefined | 7 | 2 | 18093 | 78 | ||||||||||||||||||||||||||||||||
| 1086050 | 41038 | 3/6/2023 1:31:16 PM | 3/6/2023 1:31:17 PM | IVR call: balance | Received call for balance for account 10009140 undefined | 7 | 2 | 18507 | 78 | ||||||||||||||||||||||||||||||||
| 1086046 | 41037 | 3/6/2023 1:26:40 PM | 3/6/2023 1:26:42 PM | IVR call: balance | Received call for balance for account 10435612 undefined | 7 | 2 | 31394 | 78 | ||||||||||||||||||||||||||||||||
| 1086043 | 41036 | 3/6/2023 1:25:39 PM | 3/6/2023 1:25:40 PM | IVR call: balance | Received call for balance for account 10162624 undefined | 7 | 2 | 11065 | 78 | ||||||||||||||||||||||||||||||||
| 40438 | 3/6/2023 1:25:15 PM | 3/6/2023 1:25:19 PM | water | please apply six months policy | 6 | 3 | 31240 | 112 | 15 | 2 | 23 | 1 | 101 | 203 | |||||||||||||||||||||||||||
| 1086018 | 41035 | 3/6/2023 1:15:08 PM | 3/6/2023 1:15:23 PM | IVR call: statement | Received call for statement for account 10397981 sent message: 37056 | 8 | 2 | 18619 | 79 | ||||||||||||||||||||||||||||||||
| 1085995 | 41034 | 3/6/2023 1:08:07 PM | 3/6/2023 1:08:08 PM | IVR call: balance | Received call for balance for account 10235231 undefined | 7 | 2 | 14112 | 78 | ||||||||||||||||||||||||||||||||
| 41032 | 3/6/2023 12:53:35 PM | 3/6/2023 12:56:53 PM | WATER | PLEASE INVVESTIGATE HIGH WATER CONSUMPTION FROM THE OLD METER AND THE NEW METER . | 6 | 3 | 31393 | 114 | 17 | 2 | 23 | 1 | 112 | 201 | 201 | ||||||||||||||||||||||||||
| 1085964 | 41031 | 3/6/2023 12:52:00 PM | 3/6/2023 12:52:01 PM | IVR call: balance | Received call for balance for account 10391170 undefined | 7 | 2 | 31392 | 78 | ||||||||||||||||||||||||||||||||
| 37677 | 3/6/2023 12:43:49 PM | 5/31/2023 11:22:26 AM | Close account | I have sold my property and my account is still active. Please can my account be closed. | 23 | 3 | 29989 | 5 | 2 | 23 | 6 | 122 | 144486 | 2997 | |||||||||||||||||||||||||||
| 1085931 | 41030 | 3/6/2023 12:37:14 PM | 3/6/2023 12:37:15 PM | IVR call: balance | Received call for balance for account 10395893 undefined | 7 | 2 | 21221 | 78 | ||||||||||||||||||||||||||||||||
| 1085911 | 41029 | 3/6/2023 12:23:01 PM | 3/6/2023 12:23:14 PM | IVR call: statement | Received call for statement for account 10438860 sent message: 37051 | 8 | 2 | 28224 | 79 | ||||||||||||||||||||||||||||||||
| 1085908 | 41028 | 3/6/2023 12:15:04 PM | 3/6/2023 12:15:05 PM | IVR call: balance | Received call for balance for account 10198545 undefined | 7 | 2 | 4193 | 78 | ||||||||||||||||||||||||||||||||
| 1085901 | 41027 | 3/6/2023 12:10:08 PM | 3/6/2023 12:10:27 PM | IVR call: statement | Received call for statement for account 10384387 sent message: 37049 | 8 | 2 | 26931 | 79 | ||||||||||||||||||||||||||||||||
| 41026 | 3/6/2023 12:10:04 PM | 3/6/2023 12:10:07 PM | high water consumption queried | high water consumption queried please apply six months policy | 6 | 3 | 31391 | 150 | 15 | 2 | 23 | 1 | 101 | 903 | |||||||||||||||||||||||||||
| 1085900 | 41025 | 3/6/2023 12:06:50 PM | 3/6/2023 12:06:51 PM | IVR call: balance | Received call for balance for account 10377093 undefined | 7 | 2 | 2133 | 78 | ||||||||||||||||||||||||||||||||
| 1085877 | 41024 | 3/6/2023 11:40:28 AM | 3/6/2023 11:40:29 AM | IVR call: balance | Received call for balance for account 10013674 undefined | 7 | 2 | 18184 | 78 | ||||||||||||||||||||||||||||||||
| 1085868 | 41023 | 3/6/2023 11:36:12 AM | 3/6/2023 11:36:28 AM | IVR call: statement | Received call for statement for account 10285772 sent message: 37041 | 8 | 2 | 6372 | 79 |