Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 41228 | 3/8/2023 10:57:26 AM | 3/8/2023 10:57:56 AM | water query | Fixed leak plumbers report attached. | 23 | 3 | 31444 | 144 | 17 | 3 | 23 | 1 | 96 | 778 | 778 | ||||||||||||||||||||||||||
| 41227 | 3/8/2023 10:50:40 AM | 3/24/2023 11:21:38 AM | INCORRECT READINGS | INCORRECT READINGS AS FROM 2022/11<br><br>BO035-Current Account Details<div><span style="white-space:pre"> </span></div><div>OwnerErfAcctO/TMeter/rAge ASumCR</div><div>Account Number: 10111405 OWNER T A NGCABA</div><div>Term-D: Stand: 080 015 NUM00997 00000 0000 0000</div><div>Clearance Appl.Date: Addr: ZONE 15 NU 00997/00</div><div>Clear Cert.Print: N Post.Add: NU 15-997</div><div>Sect-Title: MDANTSANE</div><div>Clear.Dates from: </div><div>to: 5219</div><div>ID: Cmplx: </div><div>Total H/O: 23855.18 Coll: </div><div>Deb Tp: 01 - DOMESTIC DE</div><div> HO C - SEE F12</div><div>202111</div><div>PENDING / UNALLOCATED Receipts336.00</div><div> </div><div> </div><div> </div><div>Options</div><div>Tran Date</div><div>Description</div><div>Reference</div><div>Tariff</div><div>Debit</div><div>Credit</div><div>Vat</div><div><br></div><div>Option</div><div>20211122 WATER DOMES 212052971 WA0100 13085.88 1962.88</div><div><br></div><div>Option</div><div>20211122 REFUSE DOME RFF01 286.96 43.04</div><div><br></div><div>Option</div><div>20211122 FIRE LEVY D FE001 60.00 9.00</div><div><br></div><div>Option</div><div>20211122 PROPERTY RA VARES 323.36 </div><div><br></div><div>Option</div><div>20211122 VA-VALUE-EX VARES 17.02 </div><div><br></div><div>Option</div><div>20211122 SEWERAGE DO BS50 422.39 63.36</div><div><br></div><div>Option</div><div>TOTAL 21961.65 </div><div><br></div><div>Option</div><div> CURRENT BAL: 9926.38 </div><div><br></div><div>Option</div><div>CASH UNTIL- 20230323 </div><div><br></div><div>Option</div><div><br></div><div> Due-Date:20230417No-Dep:No-Notes:285No-Ext/Arr:1</div><div>OK Home Quit More </div><div>BEP08001 blib/bem08002 COUXM Copyright 2005 Business Connexion. All Rights Reserved. *-* Buffalo City Metro Municipality Prod SCOA*-* versio<br>BO035-Transaction Detail</div><div>Account-no: 10111405Unit-no:080015NUM009970000000000000Date:20211122Amount:13085.88Tariff:WA0100Line Code:VAT:1962.88VATWATUnits:113.000Readings: Date:20211013Type:3Prev Reading:Prev Read Date:20210726Curr Reading:113.000Captured By:Period:202111Living Units:1Free-Units:Free-Amount:Nr of Cons:1Transaction Description:WATER DOMESTICAmount</div><div> </div><div>In</div><div>Read T</div><div>Days</div><div>Units</div><div>Tariff</div><div>Amount</div><div>1 3 79 15.572 18.539260 288.71</div><div>2 10.381 18.902810 196.25</div><div>3 25.954 26.253550 681.41</div><div>4 25.954 170.161850 4416.52</div><div>5 35.135 213.543600 7502.99</div><div><br></div><div> Incl VATUnits15048.76113.000</div><div>OK Home Quit </div><div>BES08052 blib/bem08020 COUXM Copyright 2005 Business Connexion. All Rights Reserved. *-* Buffalo City Metro Municipality Prod SCOA*-* version: 4.4</div><div><span style="white-space:pre"> </span></div> | 23 | 3 | 31443 | 32 | 17 | 2 | 25 | 1 | 111 | 32 | 187 | ||||||||||||||||||||||||||
| 24504 | 3/8/2023 10:48:33 AM | 3/8/2023 10:48:35 AM | INCORRECT ACCOUNT CALCULATION | Account dated 2023/01/28 is incorrectly calculated as previous months accounts were paid in full. Correct calculation for this account dated 2023/01/28 is R 783-65 and NOT R1691-65. There is no outstanding amount to this account. Please rectify the said account accordingly, see account dated 2023/01/28. | 23 | 3 | 14810 | 5 | 2 | 23 | 8 | 50 | 2361 | ||||||||||||||||||||||||||||
| 1088643 | 41226 | 3/8/2023 10:42:56 AM | 3/8/2023 10:42:57 AM | IVR call: balance | Received call for balance for account 10438305 undefined | 7 | 2 | 23557 | 78 | ||||||||||||||||||||||||||||||||
| 41225 | 3/8/2023 10:38:52 AM | 3/8/2023 10:38:55 AM | six months policy | please apply six months policy. | 6 | 3 | 31442 | 112 | 15 | 2 | 23 | 1 | 101 | 203 | |||||||||||||||||||||||||||
| 1088634 | 41224 | 3/8/2023 10:36:42 AM | 3/8/2023 10:37:00 AM | IVR call: statement | Received call for statement for account 10364979 sent message: 37234 | 8 | 2 | 5401 | 79 | ||||||||||||||||||||||||||||||||
| 1088630 | 41223 | 3/8/2023 10:29:51 AM | 3/8/2023 10:29:52 AM | IVR call: balance | Received call for balance for account 10006267 undefined | 7 | 2 | 4440 | 78 | ||||||||||||||||||||||||||||||||
| 1088621 | 41221 | 3/8/2023 10:22:46 AM | 3/8/2023 10:22:47 AM | IVR call: balance | Received call for balance for account 10290901 undefined | 7 | 2 | 23329 | 78 | ||||||||||||||||||||||||||||||||
| 1088618 | 41220 | 3/8/2023 10:18:18 AM | 3/8/2023 10:18:19 AM | IVR call: balance | Received call for balance for account 10109400 undefined | 7 | 2 | 31439 | 78 | ||||||||||||||||||||||||||||||||
| 1088616 | 41219 | 3/8/2023 10:17:25 AM | 3/8/2023 10:17:44 AM | IVR call: statement | Received call for statement for account 10109400 sent message: 37232 | 8 | 2 | 31439 | 79 | ||||||||||||||||||||||||||||||||
| 41218 | 3/8/2023 10:11:39 AM | 3/8/2023 10:11:43 AM | WATER | consumer is being charged 2 meters and she says she has one meter so investigate and reverse 1 meter | 6 | 3 | 31441 | 112 | 17 | 2 | 23 | 1 | 112 | 203 | |||||||||||||||||||||||||||
| 1088597 | 41217 | 3/8/2023 10:09:14 AM | 3/8/2023 10:09:28 AM | IVR call: meter-reading | Received call for meter-reading for account 10012290 Meter reading: [2753] Meter type: [water] | 10 | 2 | 31440 | 81 | ||||||||||||||||||||||||||||||||
| 1088592 | 41216 | 3/8/2023 10:07:41 AM | 3/8/2023 10:07:42 AM | IVR call: balance | Received call for balance for account 10109400 undefined | 7 | 2 | 31439 | 78 | ||||||||||||||||||||||||||||||||
| 1088591 | 41215 | 3/8/2023 10:07:07 AM | 3/8/2023 10:07:22 AM | IVR call: meter-reading | Received call for meter-reading for account 10002290 Meter reading: [2753] Meter type: [water] | 10 | 2 | 31438 | 81 | ||||||||||||||||||||||||||||||||
| 41214 | 3/8/2023 9:46:40 AM | 3/8/2023 9:47:22 AM | water | water leak fixed plumber's letter submitted.<div><br></div> | 6 | 3 | 31437 | 112 | 17 | 2 | 23 | 1 | 96 | 203 | 203 | ||||||||||||||||||||||||||
| 41213 | 3/8/2023 9:37:03 AM | 4/11/2023 12:03:44 PM | BILLED ON WRONG METER | I am billed on meter number 202018351 yet my meter number is 202018340.Plrase investigate and make necessary changes, correct and make necessary adjustments | 23 | 3 | 31435 | 17 | 2 | 23 | 1 | 112 | 145255 | 3172 | |||||||||||||||||||||||||||
| 41213 | 3/8/2023 9:36:56 AM | 3/8/2023 9:37:01 AM | BILLED ON WRONG METER | I am billed on meter number 202018351 yet my meter number is 202018340.Plrase investigate and make necessary changes, correct and make necessary adjustments | 23 | 3 | 31435 | 17 | 2 | 23 | 1 | 112 | 3172 | ||||||||||||||||||||||||||||
| 37669 | 3/8/2023 9:34:44 AM | 3/8/2023 9:34:47 AM | Mr Campbell | Water meter removed but still being charged for water This has resulted in BCM handing the account over for collection | 23 | 3 | 29986 | 17 | 2 | 23 | 1 | 112 | 2996 | ||||||||||||||||||||||||||||
| 41211 | 3/8/2023 9:18:43 AM | 3/29/2023 8:09:40 AM | Incorrect meter number | Good day, my account has been incorrectly billed with the wrong meter number linked to it, I have raised the query with BCM officials as far back as 2015, the meter you were supposed to billed has even since been removed and a new meter installed but still the meter linked to my account is not correct. Attached is the correct meter number picture taken in 2021, I also have the communication dating back to when I initial reported the issue. The meters are outside the complex by the gate and I’ve tested my meter to confirm the correctness of my case. The meter that was there at the time it was meter number 40009855 | 23 | 3 | 13305 | 17 | 2 | 23 | 1 | 112 | 144822 | 3171 | |||||||||||||||||||||||||||
| 21246 | 3/8/2023 9:08:05 AM | 3/8/2023 12:25:39 PM | Mr | My smart water meter was stolen 2 years ago. I am getting incorrect extremely high water bill since then. Recently I received a bill for CONTRACT ENDED R22000, which I don’t know what. Please rectify.<div><br></div><div>QRC-Response 2023/03/08</div><div>Duplicate query closed refer to active query on reference #81567</div> | 27 | 3 | 21118 | 17 | 2 | 23 | 1 | 111 | 3/8/2023 12:25:39 PM | 143767 | 230 | 1706 | 230 |