Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1089012 | 41252 | 3/8/2023 2:25:06 PM | 3/8/2023 2:25:07 PM | IVR call: balance | Received call for balance for account 10255633 undefined | 7 | 2 | 31281 | 78 | ||||||||||||||||||||||||||||||||
| 1088976 | 41251 | 3/8/2023 1:57:09 PM | 3/8/2023 1:57:25 PM | IVR call: statement | Received call for statement for account 10375705 sent message: 37316 | 8 | 2 | 7501 | 79 | ||||||||||||||||||||||||||||||||
| 1088975 | 41250 | 3/8/2023 1:55:57 PM | 3/8/2023 1:56:10 PM | IVR call: statement | Received call for statement for account 10375705 sent message: 37315 | 8 | 2 | 7501 | 79 | ||||||||||||||||||||||||||||||||
| 1088972 | 41249 | 3/8/2023 1:54:44 PM | 3/8/2023 1:54:45 PM | IVR call: balance | Received call for balance for account 10283570 undefined | 7 | 2 | 5281 | 78 | ||||||||||||||||||||||||||||||||
| 1088969 | 41248 | 3/8/2023 1:53:59 PM | 3/8/2023 1:54:00 PM | IVR call: balance | Received call for balance for account 10283570 undefined | 7 | 2 | 5281 | 78 | ||||||||||||||||||||||||||||||||
| 8599 | 3/8/2023 1:46:03 PM | 3/8/2023 1:46:05 PM | WATER LEAK FIXED | REFER TO BCM ACCOUNTS DATED 28.03.2020 TO 26.11.2021 HIGH WATER CHARGES, PLUMBING REPAIRS ATTACHED AT THE TIME. TWO INVOICES ATTACHED, PLEASE PASS A REBATE | 23 | 3 | 6472 | 17 | 2 | 23 | 1 | 96 | 744 | ||||||||||||||||||||||||||||
| 8599 | 3/8/2023 1:45:58 PM | 3/8/2023 1:46:01 PM | WATER LEAK FIXED | REFER TO BCM ACCOUNTS DATED 28.03.2020 TO 26.11.2021 HIGH WATER CHARGES, PLUMBING REPAIRS ATTACHED AT THE TIME. TWO INVOICES ATTACHED, PLEASE PASS A REBATE | 23 | 3 | 6472 | 17 | 2 | 23 | 1 | 96 | 744 | ||||||||||||||||||||||||||||
| 1088951 | 41247 | 3/8/2023 1:44:22 PM | 3/8/2023 1:44:37 PM | IVR call: statement | Received call for statement for account 10434689 sent message: 37308 | 8 | 2 | 13372 | 79 | ||||||||||||||||||||||||||||||||
| 8599 | 3/8/2023 1:36:43 PM | 3/8/2023 1:36:46 PM | HIGH WATER CHARGES | Please refer to Municipal account dated 25.11.2021, The charges for water has been back charged, however why is the interim reversal so low for this period? As there has been estimates billed for these months, so the full amount should be reversed for these months? you are also back charging on the highest rate charged for water Please can you look into this. | 23 | 3 | 6261 | 15 | 2 | 23 | 1 | 50 | 744 | ||||||||||||||||||||||||||||
| 8599 | 3/8/2023 1:30:52 PM | 3/8/2023 1:30:55 PM | NO WATER CHARGES AND SEWERAGE | NO CHARGES FOR WATER AND SEWERAGE | 23 | 3 | 31454 | 4 | 2 | 23 | 1 | 113 | 744 | ||||||||||||||||||||||||||||
| 1088920 | 41246 | 3/8/2023 1:28:09 PM | 3/8/2023 1:28:10 PM | IVR call: balance | Received call for balance for account 10013186 undefined | 7 | 2 | 28669 | 78 | ||||||||||||||||||||||||||||||||
| 1088919 | 41245 | 3/8/2023 1:27:09 PM | 3/8/2023 1:27:10 PM | IVR call: balance | Received call for balance for account 10013186 undefined | 7 | 2 | 28669 | 78 | ||||||||||||||||||||||||||||||||
| 8599 | 3/8/2023 1:26:43 PM | 3/8/2023 1:26:46 PM | HIGH WATER CHARGES | REFER TO ACCOUNT DATED 25.04.2020, 23.05.2020 AND 24.10.2020, WATER CHARGES ARE VERY HIGH, PLEASE RELOOK AT THE CHARGES, PREVIOUS QUERY LOGGED 22.02.2022 | 23 | 3 | 1767 | 15 | 2 | 23 | 1 | 50 | 744 | ||||||||||||||||||||||||||||
| 8599 | 3/8/2023 1:20:03 PM | 3/8/2023 1:20:06 PM | WATER BEING ESTIMATED | BCM IS ESTIMATING THE WATER CHARGES, METER READING TAKEN ON THE 07.03.2023 IS ATTACHED, PHOTOGRAPH SUPLLIED | 23 | 3 | 31453 | 4 | 2 | 23 | 1 | 113 | 744 | ||||||||||||||||||||||||||||
| 8599 | 3/8/2023 1:17:10 PM | 3/8/2023 1:17:13 PM | NEW ACCOUNT NOT BEING CHARGED | OLD ACCOUNT IS 10295544. CLOSE THIS ACCOUNT PLEASE. NEW ACCOUNT IS 10441884 | 23 | 3 | 31452 | 5 | 2 | 23 | 6 | 122 | 744 | ||||||||||||||||||||||||||||
| 8599 | 3/8/2023 1:13:41 PM | 3/8/2023 1:13:44 PM | WATER QUERY | REFER TO ACCOUNT DATED 25.02.2023, PLEASE RELOOK WATER CHARGES | 23 | 3 | 18974 | 17 | 2 | 23 | 1 | 111 | 744 | ||||||||||||||||||||||||||||
| 8599 | 3/8/2023 1:03:31 PM | 3/8/2023 1:03:35 PM | NO CHARGES ON NEW OWNERS ACCOUNT | OLD ACCOUNT WAS 10341784. NEW ACCOUNT IS 10441784 | 23 | 3 | 31450 | 5 | 2 | 23 | 6 | 122 | 744 | ||||||||||||||||||||||||||||
| 41244 | 3/8/2023 1:01:59 PM | 3/8/2023 1:02:01 PM | Water Query | Water reading is the same as water consumption after meter changed. | 30 | 3 | 31451 | 215 | 3 | 1 | 96 | 1533 | |||||||||||||||||||||||||||||
| 41241 | 3/8/2023 12:58:21 PM | 3/8/2023 12:58:24 PM | Plumbers Report Received | Water leak was fixed om 19 January 2023 | 22 | 3 | 31449 | 207 | 15 | 4 | 23 | 1 | 50 | 1208 | |||||||||||||||||||||||||||
| 1088860 | 41243 | 3/8/2023 12:57:53 PM | 3/8/2023 12:57:54 PM | IVR call: balance | Received call for balance for account 10398964 undefined | 7 | 2 | 4832 | 78 |