Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41310 | 3/9/2023 10:12:21 AM | 3/9/2023 10:12:23 AM | Water query | Consumer not charged water since October 2021 after installation of new smart meter in September 2021. Was charged interims since then. | 30 | 3 | 31477 | 140 | 3 | 1 | 101 | 238 | |||||||||||||||||||||||||||||
| 41305 | 3/9/2023 10:05:19 AM | 3/9/2023 10:05:21 AM | water leak | there was a burst pipe since 2021,plumber's report submitted | 23 | 3 | 31474 | 164 | 17 | 3 | 23 | 1 | 96 | 918 | |||||||||||||||||||||||||||
| 1089750 | 41309 | 3/9/2023 10:03:20 AM | 3/9/2023 10:03:21 AM | IVR call: balance | Received call for balance for account 10145631 undefined | 7 | 2 | 9841 | 78 | ||||||||||||||||||||||||||||||||
| 1089745 | 41308 | 3/9/2023 10:02:15 AM | 3/9/2023 10:02:16 AM | IVR call: balance | Received call for balance for account 10145631 undefined | 7 | 2 | 9841 | 78 | ||||||||||||||||||||||||||||||||
| 1089742 | 41307 | 3/9/2023 10:00:39 AM | 3/9/2023 10:00:40 AM | IVR call: balance | Received call for balance for account 10145631 undefined | 7 | 2 | 9841 | 78 | ||||||||||||||||||||||||||||||||
| 1089740 | 41306 | 3/9/2023 10:00:13 AM | 3/9/2023 10:00:28 AM | IVR call: statement | Received call for statement for account 10359299 sent message: 37382 | 8 | 2 | 31475 | 79 | ||||||||||||||||||||||||||||||||
| 1089737 | 41304 | 3/9/2023 9:55:32 AM | 3/9/2023 9:55:33 AM | IVR call: balance | Received call for balance for account 10182946 undefined | 7 | 2 | 13667 | 78 | ||||||||||||||||||||||||||||||||
| 1089734 | 41303 | 3/9/2023 9:54:19 AM | 3/9/2023 9:54:20 AM | IVR call: balance | Received call for balance for account 10182946 undefined | 7 | 2 | 13667 | 78 | ||||||||||||||||||||||||||||||||
| 1089718 | 41302 | 3/9/2023 9:49:18 AM | 3/9/2023 9:49:19 AM | IVR call: balance | Received call for balance for account 10352196 undefined | 7 | 2 | 5519 | 78 | ||||||||||||||||||||||||||||||||
| 1089715 | 41301 | 3/9/2023 9:47:33 AM | 3/9/2023 9:47:35 AM | IVR call: balance | Received call for balance for account 10352196 undefined | 7 | 2 | 5519 | 78 | ||||||||||||||||||||||||||||||||
| 1089704 | 41300 | 3/9/2023 9:45:49 AM | 3/9/2023 9:45:50 AM | IVR call: balance | Received call for balance for account 10352196 undefined | 7 | 2 | 5519 | 78 | ||||||||||||||||||||||||||||||||
| 1089692 | 41299 | 3/9/2023 9:41:05 AM | 3/9/2023 9:41:28 AM | IVR call: statement | Received call for statement for account 10289563 sent message: 37380 | 8 | 2 | 27441 | 79 | ||||||||||||||||||||||||||||||||
| 1089670 | 41298 | 3/9/2023 9:25:19 AM | 3/9/2023 9:25:20 AM | IVR call: balance | Received call for balance for account 10418587 undefined | 7 | 2 | 31472 | 78 | ||||||||||||||||||||||||||||||||
| 1089665 | 3/9/2023 9:22:59 AM | 3/9/2023 9:23:00 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1089662 | 3/9/2023 9:22:19 AM | 3/9/2023 9:22:20 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1089653 | 41297 | 3/9/2023 9:19:07 AM | 3/9/2023 9:19:29 AM | IVR call: statement | Received call for statement for account 10070786 sent message: 37379 | 8 | 2 | 20791 | 79 | ||||||||||||||||||||||||||||||||
| 41294 | 3/9/2023 9:14:15 AM | 3/9/2023 9:14:17 AM | REFUSE | There is adjustment back charge for refuse amount of R1057.40 is incorrect the adjustment. The amount suppose to be debited amount of R725.22 for Sept to Nov 2019 property registered 2019/09/26 | 30 | 2 | 31471 | 223 | 77 | 1968 | |||||||||||||||||||||||||||||||
| 1089642 | 41296 | 3/9/2023 9:13:34 AM | 3/9/2023 9:14:05 AM | IVR call: statement | Received call for statement for account 10070786 sent message: 37376 | 8 | 2 | 20791 | 79 | ||||||||||||||||||||||||||||||||
| 1089623 | 41295 | 3/9/2023 9:08:45 AM | 3/9/2023 9:09:19 AM | IVR call: statement | Received call for statement for account 10070786 sent message: 37374 | 8 | 2 | 20791 | 79 | ||||||||||||||||||||||||||||||||
| 41290 | 3/9/2023 9:05:55 AM | 3/9/2023 9:05:58 AM | overcharged water | overcharged for 5 months ,the meter reader was there but they didn't come back for the reportback. | 23 | 3 | 31468 | 164 | 17 | 3 | 23 | 1 | 111 | 918 |